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Wards Hotel

3.0 star property

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Photo gallery for Wards Hotel

Breakfast, lunch and dinner served
Premium bedding, desk, laptop workspace, cribs/infant beds
Lobby lounge
Premium bedding, desk, laptop workspace, cribs/infant beds
Rainfall showerhead, free toiletries, towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
39 Earls Avenue, Folkestone, England, CT20 2HB
  • Place, Sandgate Beach
    ‪9 min walk‬
  • Place, Leas Cliff Hall
    ‪10 min walk‬
  • Place, Folkestone Harbour
    ‪3 min drive‬

Room options

View all photos for Double Room

Premium bedding, desk, laptop workspace, cribs/infant beds

Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

Twin Room | Premium bedding, desk, laptop workspace, cribs/infant beds

Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room

Premium bedding, desk, laptop workspace, cribs/infant beds

Executive Room

  • Garden view
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Basic Double Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About this property

Wards Hotel

3-star Folkestone hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, wedding services, and a garden. Housekeeping is available once per stay.
Wards Hotel offers 10 accommodations with complimentary bottled water and coffee/tea makers. Accommodations have separate sitting areas and include desks and dining tables. Beds feature premium bedding. 30-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Folkestone hotel also offers multilingual staff, a garden, and a fireplace in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Wards Hotel is a smoke-free property.

Earls Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (GBP 20 per day)
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Earls Restaurant

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Dining table
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Desk
  • Fan
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: GBP 45
Contactless check-in available
Late check-in subject to availability
Late check-in fee: GBP 60 for check-in between 9:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 45

Special check-in instructions

The front desk is open daily from 2:00 PM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25 per day
Cribs (infant beds) are available for GBP 20 per day

Property payment types

Important information

Optional extras

  • Secured self parking fee: GBP 20 per day
  • Early check-in fee: GBP 45 (subject to availability)
  • Late check-in fee: GBP 60 for check-in between 9:00 PM and midnight
  • Late check-out fee: GBP 45 (subject to availability)
  • Crib (infant bed) fee: GBP 20 per day
  • Rollaway bed fee: GBP 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Wards Folkestone
Wards Hotel
Wards Hotel Folkestone
Wards Hotel Hotel
Wards Hotel Folkestone
Wards Hotel Hotel Folkestone

Wards Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 82 out of 186 reviews
Rating 8 - Good. 67 out of 186 reviews
Rating 6 - Okay. 21 out of 186 reviews
Rating 4 - Poor. 5 out of 186 reviews
Rating 2 - Terrible. 11 out of 186 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and the staff were very helpful. Location was great.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint wonderful restored in wonderful condition. Fantastic proprietor who attends to your every needs. Bountiful English breakfast. Dinner was superb. Enjoyable stay. 👍
Stayed 1 night in Jun 2025
Verified

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Shane

Liked: Cleanliness
Nice location. Friendly staff
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff👍
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Khrys

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay and pleasantly surprised to find an excellent vegan menu with a full English! Nice location, comfy bed and staff very friendly. Will come again
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Petra

Liked: Cleanliness, property conditions & facilities
A quiet and clean hotel where guests are made very welcome. Locstion is nice and close to the city center. I understand that the hotel is taken over by another owner not too long ago, so there is some work to do to make it even nicer. I hope to return here in the future.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Convenient stop over

A good stop over for the tunnel with free parking.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Used the hotel as a night stop before an early ferry. It served thus purpose well was clean fidy with an easy check in helpful manager / owner. The hotel is a little dated but tidy and great for our 1 night stay only 15 minutes from either the ferry or eurotunnel.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

nigel

Very nice and clean, good was great
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A friendly boutique hotel

I was met by Raj the very pleasant owner/manager and he was very attentive. My room was clean and comfortable. Breakfast the next morning was excellent and cooked to order. Would definetly stay again.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service and quiet
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious and clean. No Air Conditioning but outside night temp 70 degrees. Had windows to open. Good value for price. 15 minute drive to port to catch cruise ship. Would definitely book again if in area.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spacious room, staff were friendly, only nobody on reception at night . But really enjoyed my time at this hotel.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

A one night stop over en route to France. The staff were incredibly friendly and the bar and restaurant were very nice . A lovely place to stay .. will definitely use again . Also had English wines by the glass … looking forward to my next trip out if Folkestone ..
Stayed 1 night in Sep 2023
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Stay Central and good staff
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Arindam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden treasure

Warm and friendly and dog friendly! We couldnt have asked for more! Connor even arranged for a takeaway breakfast pack for our early morning check out for Eurotunnel! Fantastic!!!
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good service, but sadly let down by the accommodat

The room was super hot even with all the wondows open. The hotel needs a lot of tlc. The plumbing was really noisy, the decor was old and worn, and thd bed was so hard and uncomfortable.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

References too good then it deserved
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Peter

Disliked: Amenities, property conditions & facilities
We haven't been in here for over 10 years when Wards we a lovely building and interior, unfortunately it is now very tired and in need of some updating, especially the bathrooms.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Verified traveler

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
terrible service, no staff
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Abbi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful dirty mess Do not stay here See pictures Dirty bath , dirty sink , dirty bath panel ,dirty tiles , stained dirty bath mastic, stained gross ceiling Peeling paint and wall paper Used toiletries!!!!! Bed base scratched to pieces Broken window, no catch, didn't stay up No staff to speak to only at check in.
Stayed 1 night in Mar 2025
Verified

8/10 Good

j

Liked: Cleanliness, room comfort

Good nights stay

Positives : lovely features , good size room , comfortable bed , nice table for working , comfortable arm chairs . Parking available. Negatives : not that we’re fat but a little tight getting into the shower. Some of the finishing / decorating in bathroom and crack repair in bedroom could be a lot neater . Very warm night and fan appreciated but a little squeaky !! We also struggled with door but think there’s a knack to it .
Stayed 1 night in Aug 2024
Verified

4/10 Poor

rd

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

Rooms very small, overpriced, scrapes on walls with paper missing, water marks on walls in bathroom decoration in poor repair, dirty marks on quilt cover and what appeared to be a mustard-coloured throw in quilt cover not a proper quilt.
Stayed 2 nights in Sep 2022