Well, the gentleman at the front desk was kind. The room was nice, at first, then we took our shoes off, floors are filthy! We had black feet. The next day we left, the housekeeping gal was right outside our room, she saw us leave the premises, yet our room was not re-stalked, or trashed removed. (We ended up taking them out and dumping them ourselves) I have two stars ONLY because the beds where comfortable and the sheets where clean.