2/10 Terrible
Kristy
Oct 20, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Wish we knew
The hotel itself was fine. However, we checked in later at night after going to an event at the NYBG. A kid free night! We were promptly woken up by a wedding party having an after wedding celebration outside with a van of loud music, a drummer and a DJ very very slowly driving by our 4th floor window (we have video) at 8am. We chose this place for the 12pm check out. We were out the door by 9 because of this. We get that weddings make them money. All we ask is for a heads up at check in! There is no way the hotel wasn’t aware of this!!! Had they told us we could have opted to stay elsewhere or at least not have an exterior room. We called the front desk and just got a “sorry”. After check out the manager send an email so we emailed back. Another “sorry the wedding celebration negatively affected your stay” like we shouldn’t be upset because it was for a wedding! Will never stay there again.
Kristy
Stayed 1 night in Oct 2024