4/10 Poor
Kelly
Oct 26, 2024
Liked: Cleanliness
False advertising and poor communication.
I read the reviews prior to booking this room and it stated the hot tub is always out of order so I called the hotel to verify if the hot tub was working. They assured me the hot tub was running. 2 nights later I am checking in and the hot tub is now broken. I said I called to confirm the hot tub was working and they looked confused why someone told me it was working when it clearly was not.
This should be a partial to full reimbursement from Hotels or the establishment as false advertising. This hot tub option should be removed as one of the amenities and clearly listed in the app if working or not.
The room was good but the whole reason I booked the establishment was for the hot tub otherwise I would have chosen a different hotel.
Kelly
Stayed 1 night in Oct 2024