2/10 Terrible
Nicole
Traveled with family
Feb 21, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This room/building was not in good shape and it was certainly not ready to be rented out:
1- floors were dirty the moment we walked in
2- elevator down for the duration of our stay
3- a/c went out our last night. Offered a seperate room but 2 family members were already asleep so tried to sleep with balcony doors wide open
4- hot water out for the first day
5- blinds broke upon first use. Staff couldn’t fix
6- main entrance door would not lock from the outside (door frame needed adjustment)
7- constant construction (somewhat expected) peaked our last day there with incessant banging on our ceiling
8- cleaning staff were inconsistent with toilet paper/towels/etc
9- the blinds were basically see through letting all the light from the next building over in at night
10- items in room Not put together (examples: TV wall mount units on the dressers, no phone, lamp on floor)
11- restaurant closed
On positive notes
- the grounds/landscaping was nice
- they provided bug spray (we still got eaten up)
- maintainence staff and hotel personal were personable and kind
- tiki bar staff were all great
- proximity to beach was great
- love the screened in balcony (wish it had a light)
- toward the end the owner was responsive to our concerns and made some financial restitution for our inconveniences. Hiven even more issues after our discussion, it was not sufficient enough for us to recommend or return at this time
I can’t ever remember having so many issues with a vacation rental
Nicole
Stayed 4 nights in Feb 2025