2/10 Terrible
Tiffany
Traveled with partner
Aug 30, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in as a Friday getaway with my partner. We booked a king suite for the jetted tub. Upon entry we utilized the dolly in the foyer to get our items to the room- the carpet on the bottom of it was stained severly. Upon wntering the room I noticed an undeniable slanting in the floor, particularly around the jetted tub (we later noticed that room 213- our room- was directly above the pool, and that the ceiling in the pool area had a massive area of patchwork added to it. There was hair in the carpet, grime in the shower and jacuzzi tub, mold in the mini fridge, spider webs in the corners of the room, dirty hand prints all overthr headboard of the bed. My partner asked the front desk to please reclean the room because it clearly wasnt touched besides the bed made- they blamed it on low staffing and said they would be up to assist. 7 hours later they came in for a quick sweep- still leaving food, spider webs, hand prints, etc. We then spent the entire next day cleaning the room ourselves as it was difficult to sleep in a dirty room. We bought $40 in chemicals and supplies to clean when the front desk refused to assist any further. We had to utilizethe vacuum from the closet that was left open to clean the room. We paid $567.97 for 3 nights for a getaway but spent the majority of that time cleaning. There was catlitter that remained on the south end stairwell the entire time. Spider webs over doorways. Exterior landscaping caused 3 people to fall, that I witnessed.
Tiffany
Stayed 3 nights in Aug 2025