I booked a deluxe studio with a sofa, but got a room without a sofa. The room smelled like cigarette smoke, the bed was old and uncomfortable, the fridge was turned to the coldest setting but didn't keep anything remotely cold, breakfast was virtually non-existent, the kitchen is completely bare, the bathroom door opens into the kitchen, and there was no hot water for showering. I booked 3 nights but left after 1 night because things were so bad. I requested a refund, but Extended Stay denied my request. So, not only did I not get the non-smoking room with a fully equipped kitchen that I reserved and paid for, but they wouldn't refund my money. What a scam!