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Excellent service: The front desk staff are warm and efficient, with quick check-in and proactive room upgrades; housekeeping responds promptly and provides professional, thorough cleaning.

Excellent service provided by staff throughout my stay

I arrived and I had message them and told them the time and date as they requested but they made no effort to accommodate me and said there was no room in the vehicle to pick me up. My Chinese gf fight with them until finally a car showed up a hour later but was over full of people and we had to squeeze in, at arriving at hotel they said they never got the money and Expedia stoled it and they only receive $30 a night and they was refuse give the free breakfast. Also initially they said I did not book a room and my card was not charge but for 3 days say it they could charge they would but refuse cancel the room so I could make other plans saying they would keep the money if it eventually showed up in the computer stating its pc error.. how ever I believed it was just lag time from Expedia for them to receive the funds they would tell my gf in Chinese there no reservation while telling me they refuse to cancel the order even it never went through .. Then they said I did not pay $89 even know I had the receipts saying I was scammed online and I could not get the free breakfast or pay for it because I was a foreigner, I should log on and pay $25 also the sign said the breakfast is $5 at the hotel but they would not let me pay. and the hotel room luxury one. I had purchase was $30 a night not $89 I had paid. so either way I felt I got ripped off and staff was unhelpful and did not try anything to fix the situation just refused to talk to us and would just walk away say I was scam

Wonderful stay near Baiyun Airport! Traveling with family, the airport pickup service was a lifesaver. The front desk was warm and welcoming, and check-in was lightning fast. Rooms were spotless and comfortable. Plenty of great dining options nearby too. Perfect for business travelers with family. Will definitely return!

I enjoyed every stay in White Swan Hotel. It has been my third consecutive years of staying when I travel back to Guangzhou. The room is spectacular and staffs are very nice.