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I arrived and I had message them and told them the time and date as they requested but they made no effort to accommodate me and said there was no room in the vehicle to pick me up. My Chinese gf fight with them until finally a car showed up a hour later but was over full of people and we had to squeeze in, at arriving at hotel they said they never got the money and Expedia stoled it and they only receive $30 a night and they was refuse give the free breakfast. Also initially they said I did not book a room and my card was not charge but for 3 days say it they could charge they would but refuse cancel the room so I could make other plans saying they would keep the money if it eventually showed up in the computer stating its pc error.. how ever I believed it was just lag time from Expedia for them to receive the funds they would tell my gf in Chinese there no reservation while telling me they refuse to cancel the order even it never went through .. Then they said I did not pay $89 even know I had the receipts saying I was scammed online and I could not get the free breakfast or pay for it because I was a foreigner, I should log on and pay $25 also the sign said the breakfast is $5 at the hotel but they would not let me pay. and the hotel room luxury one. I had purchase was $30 a night not $89 I had paid. so either way I felt I got ripped off and staff was unhelpful and did not try anything to fix the situation just refused to talk to us and would just walk away say I was scam

Great stay at Vienna Hotel! The airport pickup service was smooth and hassle-free. Loved that the nearby mall has an indoor ski slope—such a unique bonus! Front desk staff were friendly and check-in was fast. Room was clean and comfortable. Perfect for business travelers. Highly recommend!

Outstanding stay at ECHIC Mercure International Hotel! Located right in the business hub, it was incredibly convenient for the Canton Fair, yet peaceful enough for family travel. The area around the hotel has plenty of great shops and places to explore. The front desk team was exceptionally warm and welcoming, making check-in fast and smooth. Our room was spotless and comfortable, and the thoughtful service throughout our stay truly impressed us. We absolutely loved everything. Will definitely stay again on our next business trip to Guangzhou!

Absolutely 5-star experience! Everything about this hotel exceeded my expectations. The location is super convenient, close to restaurants and transport. The room was spotlessly clean, spacious and well-equipped with comfortable beds. Staff members were polite, warm and responsive to all my requests. Breakfast had a great variety of delicious food. I had a relaxing and wonderful stay, will definitely come back and highly recommend to everyone!

Very clean and nice place to stay , I was staying in 8th floor, everything looks perfect except at the midnights can really clearly to hear the machine noise, I am a very light sleeper, I don’t have a good sleep at that night . But I still love this hotel , King size bed with huge bath tub . Hope I can get more quiet room for my next trip .

I've stayed at many Vienna Hotels, but this one has excellent front desk service and clean, odor-free rooms—truly amazing