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Francisco Uh May Vacation Packages

El lugar tenía buena ubicación pero necesitan varias reformas. Tuve problemas con el agua caliente de una de las habitaciones y la limpieza no está al 100

Sobre este hotel no puedo escribir mucho, fuimos reubicados en otro hotel,

Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is a difference between dealing with seaweed and simply not maintaining the beach. We noticed trash sitting in the same spots for several days, and while neighboring hotels were actively cleaning up the seaweed and keeping their beaches tidy, here it seemed to be simply ignored or worked around. Breakfast was another disappointment. The options were underwhelming, and the food was quite bland and lacked flavor. It's a shame because the hotel has so much potential, and our room was truly wonderful. With better maintenance, more attention to cleanliness, and improvements to the breakfast, this could be a fantastic place to stay.

Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the offices and observe what is actually happening. Oh in closing, management will deny this but if you are hispanic, you get priority and Anglos have to wait.

Lo recomiendo. Desde el personal de recibimiento hasta el de salida . Buenas instalaciones y sobre todo el cuarto limpio de arena .lo Mejor de xolbox.

Staff was not helpful. Our room had a wall mount ac that would not cool the room, staff not willing to change your room. Door to balcony did not close completely letting heat in. We left same day of check in to another hotel.