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City Hotel West

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December 2024
January 2025

Photo gallery for City Hotel West

Reception
Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Reception
Resort view
Exterior

Reviews

3.6 out of 10

Popular amenities

  • Pet friendly
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Moselstr. 35, Frankfurt, HE, 60329
  • Kaiserstrasse
    1 min walk
  • Saravanaa Bhavan
    1 min walk
  • Central Station Tram Stop
    3 min walk
  • Frankfurt (FRA-Frankfurt Intl.)
    23 min drive

Room options

View all photos for Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Vierbettzimmer

Hypo-allergenic bedding, minibar, in-room safe, desk

Vierbettzimmer

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Room

a&o Frankfurt Ostend

Pet friendly
Free WiFi
Breakfast available
Parking available
3.7 out of 5, Good, (440)
The price is $50
per night
$58 total
includes taxes & fees
Jan 1 - Jan 2
a&o Frankfurt Ostend

About this property

City Hotel West

Frankfurt hotel connected to a shopping center in Innenstadt 1
Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-out, and free newspapers are onsite.
City Hotel West offers 25 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. 41-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
City Hotel West features a vending machine, multilingual staff, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers concierge services, complimentary newspapers in the lobby, and laundry facilities.

City Hotel West is a smoke-free property.

Room service is available.

Languages

Arabic, English, Farsi, French, German, Hindi, Lithuanian, Russian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher and outdoor lighting

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

City Hotel West
City Hotel West Frankfurt
City West Frankfurt
City Hotel-West Hotel Frankfurt
City Hotel West Hotel
City Hotel West Frankfurt
City Hotel West Hotel Frankfurt

City Hotel West Reviews

Reviews

3.6
Rating 10 - Excellent. 0 out of 29 reviews" "
Rating 8 - Good. 3 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 6 out of 29 reviews" "
Rating 2 - Terrible. 17 out of 29 reviews" "

3.6/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

3.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sidi

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is horible, I coudn't stay more than 15 minutes. The location is good, very close to the train station and the center. But, the street is full of homeless. The rooms smell bad and dirty. It is not worth to be listed in any website. lost the money but no regrets to leave it
Stayed 2 nights in Sep 2024

2/10 Terrible

Stuart

Business traveler
Disliked: Amenities, property conditions & facilities
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stayed 3 nights in Sep 2024

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Stayed 2 nights in Aug 2024

6/10 Okay

Tony

Traveled with family
Liked: Staff & service
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Stayed 2 nights in Jun 2024

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and poorly equipped.
Stayed 1 night in Jun 2024

6/10 Okay

Joseph

Liked: Staff & service
Was a good price but would not stay at the place more than 1 night
Stayed 1 night in May 2024

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.

4/10 Poor

Axel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Stayed 2 nights in Sep 2023

6/10 Okay

Wahidullah

Traveled with family
Liked: Staff & service, amenities
The customer service was good
Stayed 2 nights in Sep 2023

8/10 Good

ERIKO

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Janne

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and surroundings full of drug users. Lots of bed bugs in room. Dangerous neighborhood. Checked in but could not stay for longer than 10 minutes for aforementioned reasons.
Stayed 2 nights in Sep 2024

2/10 Terrible

Ronald

Stayed 1 night in Jul 2024

2/10 Terrible

Adrian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Andreas

Stayed 1 night in Jun 2024

8/10 Good

Kenneth

Stayed 1 night in Jun 2024

8/10 Good

Allan

Traveled with group
Liked: Cleanliness, staff & service
Manglede holder til bruseslange
Stayed 1 night in Jun 2024

4/10 Poor

Christian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel geht so, die Gegend ist unerträglich.
Das Hotel ist für normale Menschen unerträglich. Es befindet sich im schlimmsten Drogenviertel Frankfurts. Ich habe dort aufgrund der Messe übernachten müssen, da keinen andere Hotels mehr frei waren. Der Boden im Zimmer hat geklebt und der Lärm von der Straße (sich prügelnde Prostituierte und Streitende Drogenabhängige) war sehr störend. Nie wieder.
Stayed 1 night in Jun 2024

2/10 Terrible

Thomas, Bad Langensalza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prostitution hotel!
DO NOT BOOK! As we arrived the police were arresting people outside of the hotel. The police warned us to not stay in the hotel. We followed the official recommendation to not stay in the hotel and cancelled our reservation as soon as we had found another hotel. The staff at City Hotel West, do not care about your safety or customer service and were not willing to reimburse us. This is, according to Frankfurt police, a prostitution hotel and I strongly discourage everyone to stay at this unprofessional and dirty establishment. In addition the area around the hotel is bombarded with sex shops and drug addicts. DO NOT BOOK!
Stayed 3 nights in Jan 2024

2/10 Terrible

Sotirios

Disliked: Cleanliness, staff & service, property conditions & facilities
Sehr schmutzig...laut .von einem besoffenen mitten in der Nacht geweckt.. danach noch mal vom rezeptionist..nie wieder...
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Erster Eindruck war ein extrem starker Geruch nach Zigarettenrauch. Nachdem ich gelüftet habe, habe ich einen Fleck unter dem Laken am Fußende gesehen, dazu etwas Asche auf dem Laken. Es gab nur Papierhandtücher, kein Duschhandtuch, kein Wasserkocher und schon gar nicht eine Willkommensflasche mit Sprudel. Später habe ich gesehen, dass im Erdgeschoss Getränke zum Verkauf standen. Das Mobiliar war teilweise defekt und notdürftig repariert oder mit Edding bekritzelt. Definitiv keine Empfehlung, auch wenn das Personal an der Rezeption sehr höflich war.