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Hey Lou Hotel Frankfurt Airport

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Photo gallery for Hey Lou Hotel Frankfurt Airport

Terrace/patio
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Electric vehicle charging station
Reception
Dinner served, Regional cuisine, garden views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Air conditioning
  • 24/7 front desk
  • Parking available
$90
includes taxes & fees
Jan 3 - Jan 4, 2026

Explore the area

View in a map
Isarstrasse 2, Kelsterbach, HE, 65451
  • Place, Taunus Nature Park
    ‪5 min walk‬
  • Place, Macao Casin
    ‪10 min walk‬
  • Place, Wasserwerk Hattersheim
    ‪15 min drive‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(33 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Single Room, 1 Twin Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Single Room

  • Sleeps 1

View all photos for Business King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business King Room - Non-Smoking

  • Sleeps 2

View all photos for Standard King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard King Room - Non-Smoking

  • Sleeps 2

View all photos for Business Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Room, 2 Twin Beds, Non Smoking

  • Sleeps 2

View all photos for Standard Room with Two Single Beds-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room with Two Single Beds-Non-Smoking

  • Sleeps 2

View all photos for Family Room-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Room-Non-Smoking

  • Sleeps 4

View all photos for Business Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Single Room

  • Sleeps 1

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Reception
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  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 786 reviews
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About this property

Hey Lou Hotel Frankfurt Airport

Kelsterbach hotel with restaurant
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include self parking, a business center, and conference space. Housekeeping is available on request.
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with hair dryers and complimentary toiletries. Cable television is provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and 4 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 1421 square feet (132 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite parking is available (surcharge), along with a car charging station.

Hey Lou Hotel Frankfurt Airport is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
Craft-Beer-Brewery - Overlooking the garden, this brewpub specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Brauhaus - Onsite theme restaurant. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brauhaus
  • Craft-Beer-Brewery

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Family friendly

  • Children's games
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,421 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 19.95 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 404 out of 893 reviews
Rating 8 - Good. 298 out of 893 reviews
Rating 6 - Okay. 114 out of 893 reviews
Rating 4 - Poor. 45 out of 893 reviews
Rating 2 - Terrible. 32 out of 893 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and quiet
Stayed 1 night in Sep 2025

10/10 Excellent

Nurit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, helpful staff
Stayed 1 night in Sep 2025

10/10 Excellent

Neil

Stayed 1 night in Sep 2025

8/10 Good

Laura, tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Lew

Liked: Cleanliness, property conditions & facilities
Very annoyed at promised shuttle to hotel not showing at the bay for hotel shuttle busses. No means on their to register client arrival at airport and need for the service. I had to pay for a taxi after losing an hour waiting for the scheduled bus.
Stayed 1 night in Sep 2025

8/10 Good

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice if you need to be close to the airport

Close to the airport. Unfortunately, no restaurants close by (the one next door was not open) and that was a downfall for us. Parking in the parking garage with a short walk.
Stayed 1 night in Aug 2025

10/10 Excellent

DOGAN

Liked: Cleanliness, staff & service, property conditions & facilities
So far perfect to stay close by the airport hotel, clean quiet and also they have a shuttle service which is awesome. I really like to stay there
Stayed 1 night in Aug 2025

10/10 Excellent

Dennis Jay

Traveled with family
Liked: Amenities
Would definitely recommend this hotel, we arrived late in the evening, restaurant was about to close and they stayed open an extra 45 minutes for us, completely above and beyond food was excellent.
Stayed 1 night in Aug 2025

8/10 Good

Luke

Liked: Staff & service, property conditions & facilities
Restaurant was delish. Although some guy started yelling about something.
Stayed 1 night in Aug 2025

4/10 Poor

Monique

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

WARREN

The room was very clean and very nice layout
Stayed 1 night in Aug 2025

10/10 Excellent

serge, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are traveling in and out of the Frankfurt airport, although there’s not too much around the hotel to do such as restaurants or shops.
Stayed 2 nights in Jul 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Amenities
The bar was lovely and everything was clean and beautiful
Stayed 1 night in Aug 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2025

8/10 Good

Judith

Stayed 1 night in Jul 2025

2/10 Terrible

Jael

Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist unfriendly
Stayed 1 night in Jul 2025

10/10 Excellent

pegah

Stayed 1 night in Jul 2025

10/10 Excellent

Donna, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Jul 2025

10/10 Excellent

Dinesh

Liked: Amenities, property conditions & facilities
I did not like the fact that it was a long shuttle ride to the hotel.
Stayed 1 night in Jul 2025

8/10 Good

FAISAL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for one night sleep if your flight change or if you have business around the area Nothing around it not even a grocery Nothing in the room ( No fridge, no water, no iron board, even no phone since hotel is self service with no front desk)
Stayed 6 nights in Jul 2025

4/10 Poor

Monique

Liked: Cleanliness, property conditions & facilities
I did not like that the shuttle only operates at certain times. Also, I didn’t like having to check myself in and out without assistance even though I asked for help from the person there. I also didn’t like that they did not take cash on cards. So I was charged several international fees.
Stayed 1 night in Jun 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
A refrigerator would have been nice
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Jul 2025

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, room comfort

Avoid, slow shuttle far from Frankfurt

The airport shuttle only runs once and hour and is unreliable at best. It was delayed both times we used it. The room smelled horribly of smoke and we had to move to a new room. The second room had no shampoo, soap, or air conditioning. The room was hot even though it advertised AC. Staff at hotel was rude and did not pick up phone or reply to you via the app. I would avoid.
Stayed 1 night in Jun 2025