This smoke-free hotel features a bar/lounge, dry cleaning, and a front-desk safe. WiFi in public areas is free.
Hotel Frankfurt Messe offers 24 accommodations with complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with premium digital channels.
Rooms have partially open bathrooms. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Hotel Frankfurt Messe features dry cleaning/laundry services, a front-desk safe, and an elevator. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink.
Hotel Frankfurt Messe is a smoke-free property.
Languages
English, German
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free offsite parking
Street parking available
Onsite parking includes off-street options
Food and drink
A bar/lounge
Conveniences
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
More
1 building
5 floors
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Partially-open bathroom
Shower
Towels provided
Entertainment
32-inch flat-screen TV with premium digital channels
Food and drink
Electric kettle
Free bottled water
Tea bags/instant coffee
More
Desk
Heating
Iron/ironing board on request
Laptop workspace
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between 11:00 PM and midnight
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of EUR 20 per pet, per night, plus a deposit of EUR 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Children and extra beds
Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.00 per person, per night
We have included all charges provided to us by the property.
Optional extras
Pet deposit: EUR 50 per stay
Pet fee: EUR 20 per pet, per night
Service animals are exempt from fees
Late check-in fee: EUR 20 for check-in between 11:00 PM and midnight
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property is also known as
Arena Messe
Arena Messe Frankfurt
Hotel Arena Messe
Hotel Arena Messe Frankfurt
Hotel Arena
Hotel Frankfurt Messe Hotel
Hotel Arena Messe Frankfurt
Hotel Frankfurt Messe Frankfurt
Hotel Frankfurt Messe Hotel Frankfurt
Hotel Frankfurt Messe Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 34 out of 174 reviews
10 - Excellent
34
Rating 8 - Good. 59 out of 174 reviews
8 - Good
59
Rating 6 - Okay. 47 out of 174 reviews
6 - Okay
47
Rating 4 - Poor. 20 out of 174 reviews
4 - Poor
20
Rating 2 - Terrible. 14 out of 174 reviews
2 - Terrible
14
7.8/10
Cleanliness
7.4/10
Staff & service
6.8/10
Amenities
7.4/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
2/10 Terrible
Kanachi
Traveled with group, Traveled with partner, Traveled with family
I booked 3 nights the morn of my arrival (last minute booking).
When I got to the hotel I was less than impressed by what lay in front of me.
However, I still checked in.
I made my way to a small, dated, musky room with black mould, water damage and a smell which would test the resolve of a seasoned silage farmer.
There were hairs & stains on the bed. Similarly on the curtains. The noise from the railway lines out front was grating on my ears. It was the sort of room that I was half expecting Spiderman to come through the window and a landlord to bang loudly on the door demanding my overdue rent.
I was less than impressed by the situation I found myself in. I quickly went online to see what other accom was available. I knew I couldn't stay here and returned to reception.
I explained my situation, especially considering the black mould. I was offered another room - but there was no way I could stay in this hotel. I asked for a refund and was refused. I even offered to accept a refund for only 2 out of the 3 nights. I was told to take it up with @hotels.com. They have also refused to provide a refund as this decision lies with the hotel manager.
This hotel wasn't cheap, as they were clearly capitalising on a large conference in town - so it was almost 4 times the normal rate - which they are entitled to do. However, it is of such a poor standard.
Awaiting response from Hotel.
My advice AVOID AVOID AVOID.
hotels.com should remove from site
Well , i know that its just cheap compared to other hotel but 1 thing you need to consider is to clean the room properly.we complain about it that it 's dirtt underneath the bed , bottle of water is under the bed.the smell is so crazy ..smeels of cigarrettes
Smallest room I've ever stayed in. "Desk" is 1ft by 2ft in size only and tight up against the bed, so not very usable. Only 1 coat hanger. 15min walk from Messe halls however and room was quiet. No food. Area seems safe. Clean and tidy though somewhat outdated decor. Bedding changed daily. Front door key lets you come and go as you please. Photo is taken from the door.
When you pay a cheap price for a 3 star hotel you wonder if you have done the right thing - My self and my colleagues can not recommend this hotel enough for the price you pay. If is walking distance from the station, the double glazing means you can not hear the trains, it was really clean and the staff were very accommodating. Beds were comfortable and rooms were clean. The shower was hot and was fairly powerful. Breakfast was a buffet of hot and cold which all tasted good. We would definitely be staying hear again
No free parking as advertised, no air conditioning, no restaurant to eat the tiniest room ever no counter space no chair or table with work/write on privacy none people could look right in our window making impossible to open windows or curtain directly across from train & computer trains it was the WORST!!!!!!
Sharon
Stayed 5 nights in Aug 2017
2/10 Terrible
Diana
Jun 20, 2017
Liked: Cleanliness
Disliked: Staff & service, room comfort
No service, no air, nothing!!
There was no one in the hotel but us, so we couldn't get breakfast or help with anything!!! The keys were left in an outside mailbox that we had to call a number to get into the box, but our phones wouldn't work in there Country. We stood outside for over an hour asking people on the street if they would call for us. Not many Spose English so it was a very long and hot wait!! No air conditioning very hot!! Never seen anyone that worked there until the day we checked out!!