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Mercure Hotel Kaiserhof Frankfurt City Center

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Kaiserhof Frankfurt City Center

Exterior
Lobby
Exterior
Premium bedding, down comforters, minibar, in-room safe
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • Air conditioning

Explore the area

Map
Kaiserstr. 62, Frankfurt, HE, 60329
  • Kaiserstrasse
    1 min walk
  • Frankfurt Opera House
    8 min walk
  • Staedel Museum
    10 min walk
  • Frankfurt (FRA-Frankfurt Intl.)
    24 min drive

Room options

View all photos for Superior Double Room, 1 Double Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 Double Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Privilege, Suite, 1 Double Bed

  • 527 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds

  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Twin Room, Multiple Beds

Privilege, Twin Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Privilege, Twin Room, Multiple Beds

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Standard Double Room, 1 Double Bed

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby

IntercityHotel Frankfurt Hauptbahnhof Süd

Pet friendly
Free WiFi
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1528)
The price is $79
per night
$88 total
includes taxes & fees
Jan 3 - Jan 4
IntercityHotel Frankfurt Hauptbahnhof Süd

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

4-star Frankfurt hotel, connected to a rail/subway station in Innenstadt 1
Along with a fitness center, this hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space. Housekeeping is available on request.
Mercure Hotel Kaiserhof Frankfurt City Center offers 106 accommodations with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 8 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 3229 square feet (300 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Hotel Kaiserhof Frankfurt City Center has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Executive Lounge - Onsite bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

Arabic, English, Farsi, German, Italian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 23 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Executive Lounge

Things to do

  • Bicycle rentals
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,229 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Computer station

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number DE277083211

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Mercure Hotel Kaiserhof Frankfurt City Center Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 323 out of 1001 reviews" "
Rating 8 - Good. 432 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Derek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel , but dangerous area
Stayed 2 nights in Aug 2024

8/10 Good

Wahid

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a 2-minute walk from the main train station, which is very convenient. There are plenty of food options within a few blocks. The staff are very nice. However, the room was smaller than it appeared in the pictures. I reserved a queen bed but received two twin mattresses, which were uncomfortable and fell apart quickly. The bedding and pillows were not comfortable either. Additionally, the area around the hotel is not ideal, with many people struggling with addiction sleeping on the streets nearby, which detracts from the overall experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located very close to the train station, this is a comfortable and quiet hotel with friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Damandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place good facilities
Stayed 3 nights in Jul 2024

8/10 Good

simge

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Bed was very comfortable. But there wasn’t any toothpaste and brush in the bathroom. You need to bring it with you. Room was very clean and the hotel was just next to the main train station. Perfect location. Very clean hotel. Pleasure with stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, spacious with good air conditioning. Staff was friendly and helpful. Very convenient to the train station and situated nicely for a pleasant walk along the river to Romer Platz and elsewhere. Looking forward to staying here again before flying home.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great and in perfect location near train station. The immediate area is a bit sketch but being able to stay near the station was a must. Room was quite nice for the price.
Stayed 1 night in Jul 2024

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Jonathan Phillip Da

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

PERVEZ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
People were good. Got a very good service with a smile. Breakfast spread was good
Stayed 8 nights in Jun 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Easy walk from train Station
Stayed 2 nights in May 2024

10/10 Excellent

Hong Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk manager and staffs were very friendly. They always gave me what I wanted. I will stay there again.
Stayed 4 nights in May 2024

10/10 Excellent

Liliane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Gerard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the 7th floor and my family loved the breakfast. The staff was welcoming and helpful
Stayed 1 night in Apr 2024

8/10 Good

HUNG SENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Hong Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good stay in this hotel. All the staffs of the front desk were very helpful and extremely friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room 704 has bathtub so I can take hot bath everyday. The front desk clerks are extremely friendly. All of them are knowledgeable about how to use the computer to help hotel guests to check in their flights and get boarding pass from the computer.
Stayed 3 nights in Mar 2024

6/10 Okay

imtiaz

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Oyunjargal

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Nov 2023

6/10 Okay

Prudence A.

Traveled with family
Liked: Staff & service
Front desk & dining room staff were lovely. Breakfast was fantastic. Both mornings, housekeeping rang the doorbell before 8a to try and restock the mini bar, even though do not disturb light was on. It was well before we had woken up after working through jetlag. The bathroom was dirty when I checked in. The shower barely held in water in, so the entire floor was wet after a quick, 5 minute rinse off. The AC/Heating didn't work in our room. Overall it was quiet and felt safe.
Stayed 2 nights in Nov 2023

8/10 Good

Hong Jian

Liked: Staff & service, amenities, property conditions & facilities
I stayed in this hotel for 4 days this time, but the housekeeping did NOT clean my room during the last day of my stay.
Stayed 4 nights in Oct 2023

2/10 Terrible

Yuki

Disliked: Staff & service