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Avani Frankfurt City Hotel (previously NH Collection Frankfurt City)

4.0 star property

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Photo gallery for Avani Frankfurt City Hotel (previously NH Collection Frankfurt City)

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe
Exterior
Lobby
Exterior
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

Map
Vilbeler Str. 2, Frankfurt, HE, 60313
  • MyZeil
    ‪7 min walk‬
  • Römerberg
    ‪11 min walk‬
  • Frankfurt Christmas Market
    ‪12 min walk‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room (2 Adults + 2 Children)

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Family Room (2 Adults + 2 Children)

  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Suite

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Deluxe Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Superior Room

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Standard Single Room

  • 213.5 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Standard Room

  • 249.1 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

  • 441 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, Balcony

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Extra Bed 2 Adults + 2 Children)

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Deluxe Room (Extra Bed 2 Adults + 2 Children)

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 2 adults + 2 children)

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Suite (Extra Bed 2 adults + 2 children)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Deluxe Room, Balcony (Extra Bed 3 Adults)

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, Balcony (Extra Bed 3 Adults)

  • 441 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Family Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

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4.4 out of 5, Excellent, (801)
The price is $377
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$408 total
includes taxes & fees
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About this property

Avani Frankfurt City Hotel (previously NH Collection Frankfurt City)

4-star Frankfurt hotel, connected to a shopping center in Innenstadt
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a 24-hour business center, and coffee/tea in a common area. Change of towels is available on request.
Avani Frankfurt City Hotel (previously NH Collection Frankfurt City) offers 256 accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. A pillow menu is available. Premium satellite television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Avani Frankfurt City Hotel (previously NH Collection Frankfurt City) features a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 5 meeting rooms. Event facilities measuring 312 square feet (29 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area.

Avani Frankfurt City Hotel (previously NH Collection Frankfurt City) is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
Avani Frankfurt City Hotel (previously NH Collection Frankfurt City) has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 24 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; EUR 13 to 32 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 312 square feet of conference space
  • 5 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 45
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 to 32 per person
  • Nearby parking fee: EUR 24 per day (328 ft away)
  • Pet fee: EUR 30 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 45 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Frankfurt NH City
Hotel NH Frankfurt City
Nh Frankfurt City Hotel Frankfurt
Nh Hotel Frankfurt
Nh Hotels Frankfurt
NH Collection Frankfurt City Hotel
NH Collection Frankfurt City
NH Collection Frankfurt City

Avani Frankfurt City Hotel (previously NH Collection Frankfurt City) Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 335 reviews
Rating 8 - Good. 83 out of 335 reviews
Rating 6 - Okay. 29 out of 335 reviews
Rating 4 - Poor. 12 out of 335 reviews
Rating 2 - Terrible. 4 out of 335 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Michele, Tecumseh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you're seeking a hotel experience akin to staying in North America while in Germany, this hotel may be suitable for you. However, it lacks the authentic German or European atmosphere typically expected. The front desk staff demonstrated a lack of professionalism, engaging in an argumentative exchange regarding the city tax, and I was overcharged for it (a reminder that customer satisfaction should always be a priority in hospitality). We booked two rooms—one of which was quiet, while the room facing Konrad-Adenauer-Strasse was significantly affected by noise. On a positive note, the hotel is ideally situated near the Zeil, offering excellent shopping and dining options. It is also a mere 10-minute walk from Römerberg and the Cathedral of St. Bartholomew.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff, breakfast in is a most have! 👌
Stayed 2 nights in Jan 2025

10/10 Excellent

Alison Jane

Stayed 3 nights in Dec 2024

6/10 Okay

Kelly

Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here - we especially loved the breakfast!
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Duc Quan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

SULTAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jai, San jose

Stayed 1 night in Dec 2024

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Very nice, clean room. And a very good breakfast. Great value too. And close to the metro.
Stayed 2 nights in Dec 2024

8/10 Good

Frosti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and basic
Stayed 1 night in Dec 2024

10/10 Excellent

Sungseok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Good staff and service!
Stayed 1 night in Dec 2024

10/10 Excellent

Evangelyn, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walkable from the Konstablerwache train station, and also able to walk all the way to Romer and even to Mainkai for cruise. The room is spacious and very clean. The hotel is near to shopping street My Zeil, thus, many choices for food and groceries shopping. Will stay here again if I visit Frankfurt in future.
Stayed 2 nights in Dec 2024

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexsandro was the most helpful and genuine front desk host! Rooms are warm for sleeping if you like them cool. Otherwise hotel is amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Ipek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the warm atmosphere in the lobby area of the hotel, also the friendly service we received from the reception. Breakfast was delicious with lots of variety. The cleanliness of the room and the seating area by the window area increased our comfort and we had a pleasant accommodation experience.
Stayed 3 nights in Dec 2024

8/10 Good

ELENA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Veera

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay in the same hotel again!
Stayed 1 night in Dec 2024

10/10 Excellent

Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

BIK YEE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious, Clean, and Comfortable Stay

We stayed at this hotel for one day and had a wonderful experience. The room was very clean, spacious, and well-designed, with plenty of room to relax. The balcony added a nice touch, allowing us to enjoy some fresh air. The toiletries provided were of excellent quality, and we particularly appreciated the thoughtful selection of coffee and tea, which were very nice. Overall, a comfortable and enjoyable stay—highly recommended!
Stayed 1 night in Nov 2024

10/10 Excellent

Richard, Denton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

David

Stayed 6 nights in Nov 2024