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Franz Alpine Retreat

4.0 star property

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Unit, 1 Queen Bed, Accessible, Mountain View | View from room
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Exterior
2 Bedroom Cottage | Iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Parking included
  • Free WiFi

Explore the area

Map
2 Donovan Drive, Sh 6, Franz Josef Glacier, 7886
  • Franz Josef Glacier
  • Westcoast Wildlife Centre
    ‪4 min drive‬
  • Glacier Hot Pools
    ‪4 min drive‬

Room options

View all photos for Unit, 1 Queen Bed, Accessible, Mountain View

Unit, 1 Queen Bed, Accessible, Mountain View | Living area | 21-inch flat-screen TV with satellite channels, TV

Unit, 1 Queen Bed, Accessible, Mountain View

  • 377 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet 2 Bedrooms Disabled Access

Iron/ironing board, free WiFi, bed sheets

Chalet 2 Bedrooms Disabled Access

  • 743 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Unit, 1 Queen bed

Unit, 1 Queen bed | Iron/ironing board, free WiFi, bed sheets

Unit, 1 Queen bed

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 2 Bedrooms

Iron/ironing board, free WiFi, bed sheets

Chalet, 2 Bedrooms

  • 743 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Chalet, 2 Bedrooms, Courtyard Area

Iron/ironing board, free WiFi, bed sheets

Chalet, 2 Bedrooms, Courtyard Area

  • 743 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Cottage, 1 Queen Bed, Kitchen, Courtyard Area

Cottage, 1 Queen Bed, Kitchen, Courtyard Area | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Cottage, 1 Queen Bed, Kitchen, Courtyard Area

  • 430 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 1 Bedroom

Iron/ironing board, free WiFi, bed sheets

Chalet, 1 Bedroom

  • 742 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for 2 Bedroom Cottage

2 Bedroom Cottage | Living room | 21-inch flat-screen TV with satellite channels, TV

2 Bedroom Cottage

  • 861 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Chalet, 2 Bedrooms, Garden View

Iron/ironing board, free WiFi, bed sheets

Chalet, 2 Bedrooms, Garden View

  • 743 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

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About this property

Franz Alpine Retreat

4-star Franz Josef Glacier motel close to Glacier Hot Pools
Tour/ticket assistance, a garden, and a front-desk safe are available at this motel. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Franz Alpine Retreat offers 17 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Refrigerators and microwaves are provided. Bathrooms include showers with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 21-inch flat-screen televisions come with satellite channels. Irons/ironing boards and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Franz Alpine Retreat features a terrace, tour/ticket assistance, and a garden. Wireless Internet access is complimentary. Complimentary self parking is available on site.

Franz Alpine Retreat has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: NZD 15 for adults and NZD 15 for children

Things to do

  • Helicopter/airplane tours

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator
  • Room service
  • Toaster

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 45.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50 per day
  • Breakage deposit: NZD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 15 for adults and NZD 15 for children
  • Rollaway bed fee: NZD 45.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Franz Alpine Retreat Cabin
Franz Alpine Retreat Cabin Franz Josef Glacier
Franz Alpine Retreat Franz Josef Glacier
Jag Escape Franz Alpine Retreat Cabin Franz Josef Glacier
Jag Escape Franz Alpine Retreat Cabin
Jag Escape Franz Alpine Retreat Franz Josef Glacier
Jag Escape Franz Alpine Retreat
Franz Alpine Retreat Motel
Jag Escape Franz Alpine Retreat
Franz Alpine Retreat Franz Josef Glacier
Franz Alpine Retreat Motel Franz Josef Glacier

Franz Alpine Retreat Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 462 reviews
Rating 8 - Good. 150 out of 462 reviews
Rating 6 - Okay. 43 out of 462 reviews
Rating 4 - Poor. 13 out of 462 reviews
Rating 2 - Terrible. 7 out of 462 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

david

Liked: Cleanliness, property conditions & facilities, room comfort
A quiet and comfortable getaway
Quiet spot. It rained in the evening; electricity power was cut and restored about an hour. The only sink was inside the toilet and was rather small. TV was a mini 24 inch.
Stayed 2 nights in Dec 2024

8/10 Good

Louvain, Fig Tree Pocket

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, quiet and well-appointed chalets. About 4km from town so no hustle and bustle. Basic but not 'budget' as it felt quite luxurious for what it was. Stayed in the 2 bed one bath bracken chalet - can't fault it.
Stayed 1 night in Dec 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful mountain view. No nonsense room with just what you need at a great price.
Stayed 1 night in Nov 2024

10/10 Excellent

D. Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, clean, comfortable, warm plenty of hot water, convenient for our plans. Although our accommodation was small we love the small details very nice.
Stayed 1 night in Oct 2024

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The accommodation was okay for the time we were there. It's a short drive from Franz Josef. Facilities limited. Only microwave, kettle and toaster. No decent sink to wash up in, only the one in the bathroom and did not like the rules imposed. No strong food smells (although we didn't cook anything strong, not to wipe make-up on the towels, flannels). Heating wasn't on nor was the fridge when we arrived and no note to say the fridge needed to be switched on. Reception not manned either: had to telephone for someone to appear. All bars, restaurants, food stores 5km away in Franz Josef.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Staff lovely
Stayed 2 nights in Oct 2024

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this place were fantastic. It was very calm and relaxing with a nice quiet start to every morning. This is about a 5 minute drive to the main area with cafe and shops so you’ll need a car to get to and from food, but would definitely book here again without a doubt. We did not have a kitchen but the option to have one is good out here.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sapana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bee Leng

Stayed 2 nights in Mar 2024

8/10 Good

Anne Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a fair way out of town but it is nice and quiet with great views across the countryside to the hills. There is a small kitchenette with microwave, crockery and cutlery, and detergent, tea towel etc, but no sink for washing dishes. This is has to be done in the bathroom! Did we not learn anything during COVID about clean and dirty workflows! There is a warning about using the shower: if you get the bedroom carpet wet you will be charged a fee. This is because the shower tap is positioned such that the water temperature cannot be regulated with the door open so you have to get under a cold shower, close the door and then regulate the temperature. Poor design and installation become the problem of the guest. Two heaters in the room: one didn't work and the other was ineffective.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious room - 5 minutes drive to the town centre.

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The motel is conveniently located and reasonably priced. Even being close to Hwy 6, it was quite. There was separate parking near cottage. It's very well maintained.
Stayed 1 night in Feb 2024

10/10 Excellent

Rahul

Liked: Cleanliness, property conditions & facilities, room comfort
Great sized rooms, but not in town
Great sized cottage with plenty of space, which we enjoyed a lot. A fair bit of drive out of town so having a car is an absolute must. There was some issue with electricity for a while but probably not the hotel's fault. No one around at reception most of the time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely roomy chalet in great condition. Short drive to the township.
Stayed 2 nights in Mar 2024

8/10 Good

Vonida

Liked: Cleanliness, staff & service, property conditions & facilities
Great place that’s not too far of a drive for food and shops. Franz Josef is small so everything was within 15 min drive. I would say WiFi is spotty so I rarely used it.
Stayed 2 nights in Mar 2024

4/10 Poor

Stephen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Uncomfortable, small, lots of restrictions, limited heating.
Stayed 2 nights in Feb 2024

8/10 Good

Warwick

Traveled with partner
Rural location. Quiet. We had a two bedroom unit which was very spacious
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheila

Great place to stay
Great place to stay,just outside Franz josef.great little place,heater if it’s cold,has microwave for simple stuff. Not keen on washing up in the sink you wash in tho. Has a fridge and utensils for two people.really nice to have chairs and table outside to sit in the sun
Stayed 2 nights in Feb 2024

6/10 Okay

Jeryl

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was very nice as was the staff. My issue with the room was that there was only 1 tiny sink in the bathroom. In the living room / kitchen area there is a fridge, microwave, hot kettle and plates, bowls and silverware but there is no sink there. So if you eat a bowl of cereal or a bowl of yogurt, for example, you have to take those bowls into the bathroom and rinse them in the very tiny sink.
Stayed 4 nights in Jan 2024

8/10 Good

Ron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located 5 minutes from FJ but a nice drive anyway.
Stayed 2 nights in Feb 2024

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Too far out of town
Stayed 2 nights in Feb 2024

8/10 Good

Santhana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No great view from our unit. The photos are misleading.
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view of the Franz Josef glacier from our chalet. Large and spacious, it was an accommodation we will never forget staying at. Conveniently located just outside of town, we were able to get what we needed, visit where we wanted, and finish the day with a beautiful stay.
Stayed 1 night in Dec 2023

8/10 Good

Girish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seams clean, close to the main highway, not too far from the main town center. Breakfast options are terrible, its best to go into town and grab a bite. The folks running/managing the place could improve their communication skills/style.
Stayed 1 night in Dec 2023

8/10 Good

Wee Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023