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Legacy Te Waonui Hotel Franz Josef

5.0 star property

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Photo gallery for Legacy Te Waonui Hotel Franz Josef

Exterior
Restaurant
Lobby
Bar (on property)
Deluxe Room, 1 King Bed | Living area | LCD TV, MP3 dock

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Laundry
  • Housekeeping
  • Air conditioning
$205
includes taxes & fees
Sep 5 - Sep 6

Explore the area

View in a map
3 Wallace Street, Franz Josef, Franz Josef Glacier, Westland, 7856
  • Glacier Hot Pools
    ‪3 min walk‬
  • Waiho Hot Tubs
    ‪3 min walk‬
  • Westcoast Wildlife Centre
    ‪5 min walk‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(9 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, Accessible

Deluxe Room, Accessible | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(12 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Accessible Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Accessible Room

  • Sleeps 3

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

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About this property

Legacy Te Waonui Hotel Franz Josef

5-star Franz Josef Glacier hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Other amenities include spa services, concierge services, and laundry facilities.
Legacy Te Waonui Hotel Franz Josef offers 100 air-conditioned accommodations with MP3 docking stations and espresso makers. Rooms open to balconies or patios. Beds feature premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers spa services, tour/ticket assistance, and a garden. Complimentary valet parking is available on site.

Legacy Te Waonui Hotel Franz Josef is a smoke-free property.

Canopy Restaurant - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Canopy Restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Te Waonui
Te Waonui Forest
Te Waonui Forest Retreat
Te Waonui Forest Retreat Franz Josef Glacier
Te Waonui Forest Retreat Fran
Te Waonui Forest Retreat Hotel Franz Josef Glacier
Te Waonui Retreat
Waonui Forest Retreat
Te Waonui Forest Retreat
Legacy Te Waonui Franz Josef
Legacy Te Waonui Hotel Franz Josef Hotel
Legacy Te Waonui Hotel Franz Josef Franz Josef Glacier
Legacy Te Waonui Hotel Franz Josef Hotel Franz Josef Glacier

Legacy Te Waonui Hotel Franz Josef Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 133 out of 184 reviews
Rating 8 - Good. 32 out of 184 reviews
Rating 6 - Okay. 11 out of 184 reviews
Rating 4 - Poor. 6 out of 184 reviews
Rating 2 - Terrible. 2 out of 184 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet property. Staf
Stayed 3 nights in May 2025

10/10 Excellent

Scott

Stayed 1 night in May 2025

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, beautiful. Courteous staff. Excellent food (dinner was included). Convenient to hiking and other activities. Will definitely come back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Neal S

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, excellent service and food - especially the five course supper
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was amazing.
Stayed 2 nights in Mar 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely location. The staff were fantastic. The room was smaller than expected but well appointed. The food on the dinner menu was delicious and the breakfast buffet was generous with good options. A great place to stay in an amazing part of NZ
Stayed 3 nights in Mar 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service and quality from the moment we arrived. The staff, rooms and amenities were 💯✔️👌
Stayed 1 night in Mar 2025

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best offering in the area. Friendly staff, agree with other reviews def not a 5 star but comfortable and prob the most ‘up market’ hotel in Franz josef. Food is good but again 2 nights of 5 courses is unnecessary- some healthy options would be better….
Stayed 2 nights in Mar 2025

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Dennis, Southampton

Liked: Cleanliness, property conditions & facilities
Definitely not a 5 star and overpriced. Still a nice property . The dinner is quite good but the buffet breakfast (for the price) is not. Worst scrambled eggs ever!
Stayed 2 nights in Feb 2025

8/10 Good

Mike

Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights. Staff was very accommodating. Room was good. Had breakfast and dinner included. Overall it was nice but over priced. Not considered a five star.
Stayed 5 nights in Feb 2025

4/10 Poor

Verified traveler

Disliked: Staff & service

Honeymooners Look Elsewhere

If you are in your late 20s/early 30s I highly recommend booking elsewhere. My husband and I stayed at this hotel expecting a high-end experience, especially given the price of $500+ a night, but it did not live up to expectations. There were several large, older tour groups here during our stay. Perhaps they have a better experience (ex. they receive different dinner course menus, etc.) but as individual travelers we found Te Waonui to be extremely lacking in genuine hospitality and customer service. The dinner portions were extremely small. The wild rice 'salad' had three pieces of arugula. I was served a single ravioli for my main entree. The service was slow, and there was no effort to check if we needed more wine or even refills of water. We ended up leaving the restaurant hungry, which is not something you'd expect for the price. We provided feedback to the front desk who appeared to be incredibly uninterested and did not offer any solution or apology. The room itself was dated, which wouldn’t have been a deal-breaker if it had met the other advertised features. For instance, the heated floors didn’t work and we found dirty wine glasses that had noticeable lipstick stains on them. It was clear that the attention to detail just isn’t here. At this price point, we were expecting much more, and unfortunately, it felt like we were overpaying for a subpar experience.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location, gorgeous rainforest views from every room. Extremely relaxing.
Stayed 2 nights in Jan 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable for one night stay.

Small, functional room - very dark. Comfortable bed but lacked bedside power sockets for phone etc. Yes there are rainforest plants ( ferns etc) quite literally outside the window - solid wall of greenery so almost zero sunlight. The included dinner was reasonable enough. There was a choice of 5 main dishes and choice of desserts. Seems to cater mostly for upmarket tour groups, but with a bit more refinement than you would normal expect. Breakfast was also reasonable. Very efficient and welcoming staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! From the helpful staff and the luxury accommodations and food, we felt totally pampered. I highly recommend!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Shaye

Great stay. Some drink items on their menu were unavailable, and our steaks at dinner were overcooked (but still delicious) both nights. Loved the bird noises and rainforest views in the room, daily water and chocolate. Great location for everything!
Stayed 2 nights in Jan 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location, service and amenities, Exceeded even our high expectations.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alok

Stayed 3 nights in Jan 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very friendly staff. Everyone we interacted with at the hotel was incredibly helpful.
Stayed 3 nights in Jan 2025