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Castaways Resort and Suites

3.0 star property

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Photo gallery for Castaways Resort and Suites

Outdoor pool
Hallway
Lobby sitting area
Suite Room 1 king Bed + Parlor Room | Living room | TV
Property grounds

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Gym
  • Pool
  • 24/7 front desk
$187
includes taxes & fees
Nov 18 - Nov 19

Explore the area

View in a map
42629 East Mall Drive, Freeport, Grand Bahama
  • Place, International Bazaar
    ‪15 min walk‬
  • Place, Cooper's Castle
    ‪3 min drive‬
  • Place, Ruby Golf Course
    ‪4 min drive‬
  • Airport, Freeport (FPO-Grand Bahama Intl.)
    ‪4 min drive‬

Room options

View all photos for King Room 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

King Room 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room 2 Double Beds

Standard Room 2 Double Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room 2 Double Beds

7.2 out of 10
Good
(13 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Room 1 king Bed + Parlor Room

In-room safe, desk, blackout drapes, iron/ironing board

Suite Room 1 king Bed + Parlor Room

  • 291 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Castaways Resort and Suites

3-star resort in Downtown Freeport
This resort features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a poolside bar, and a business center.
Castaways Resort and Suites offers 118 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. This Freeport resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castaways Resort and Suites features an outdoor pool and a fitness center. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary manager's reception on select days. Wireless Internet access is complimentary.

This 3-star property offers access to a business center and a meeting room. Event facilities measuring 580 square feet (54 square meters) include conference space. This business-friendly resort also offers a library, a vending machine, and tour/ticket assistance.

Castaways Resort and Suites has designated areas for smoking.

The resort offers a complimentary manager's reception on select days.
Castaways Resort and Suites has a restaurant serving breakfast and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 8.99 to 18.99 for adults and USD 6.99 to 8.99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 580 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a national park

Accessibility

  • Elevator

More

  • 4 floors
  • Built in 1990
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Guests must transfer via airplane and boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 100 per day for guests under 21 years old staying between 2 March - 31 April

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 8.99 to 18.99 for adults, and USD 6.99 to 8.99 for children
  • In-room safe fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Castaways Freeport
Castaways And Suites Freeport
Castaways Resort Freeport
Castaways Resort Suites
Castaways Resort and Suites Resort
Castaways Resort and Suites Freeport
Castaways Resort and Suites Resort Freeport

Reviews

Castaways Resort and Suites Reviews

7.0

Good

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 81 out of 282 reviews
Rating 8 - Good. 66 out of 282 reviews
Rating 6 - Okay. 66 out of 282 reviews
Rating 4 - Poor. 34 out of 282 reviews
Rating 2 - Terrible. 35 out of 282 reviews

Reviews

6/10 Okay

Ranford A, Davie

Business traveler
Disliked: Amenities
Run down property
Stayed 1 night in Jul 2025

6/10 Okay

MARIO

Business traveler
Regular, brown water, shower faucett damaged
Stayed 2 nights in Aug 2025

2/10 Terrible

alexandre, Boynton Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV is not working. The AC is a window unit, very loud and blowing right on you. Not possible to sleep. The pool is not clean, water is green and murky. Faucets are very old and rusty. Door is rotten on the bottom, looks like abandoned house. The safe has no lock. Cleaning lady left her bucket and other stuff in my room for hours. Towels are tiny and rough. The price of $100 per night is not realistic. $20 at best.
Stayed 4 nights in Aug 2025

6/10 Okay

Philip

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Misrepresented

Taxes was added at the front desk...pool was a lil green and it was a big issue with checkout time posted on your site and what it actually is....and the AC unit was to small to Kool the room
Stayed 1 night in Aug 2025

8/10 Good

Erica

Stayed 2 nights in Aug 2025

8/10 Good

Erica

Traveled with family
Bed comfort and internet access
Stayed 1 night in Aug 2025

10/10 Excellent

maverick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the place
Stayed 2 nights in Aug 2025

2/10 Terrible

Nadia

Disliked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

tyrone Thomas

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall the hotel was good
Stayed 4 nights in Aug 2025

10/10 Excellent

Keivano

Stayed 2 nights in Aug 2025

2/10 Terrible

Roger

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was a complete roach motel and it’s a bit sad that I have to write a review like this because this is my country and I want everyone to win but this is horrible representation. Allow me to begin with the positive: the staff was hospitable. Now for the bad, the hotel was nasty. The sheets for one were stained and seemingly used. I get the impression that they have a problem with maintenance because room service took my towels at 10am and I didn’t get new towels until late that evening. I had to call them and ask them to bring towels and they only brought one so I had to share with my guest. Additionally the hotel is infested with with roaches of all sizes big small large medium they did not discriminate. I even found one on my bed. The water pressure in the shower was low and the water was not hot enough. The wifi connection was weak and the power in the hotel went out twice leaning the room hot and dark. It was the wirst experience I’ve ever had and would never ever go back.
Stayed 3 nights in Jul 2025

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Deangela

Traveled with family
Liked: Staff & service
The food was great, customer service was top tier, the hotel was clean but not up to date. It smells kind of musty as well
Stayed 2 nights in Jul 2025

8/10 Good

Charlene

Traveled with partner
The room was comfortable and the restaurant was available to order breakfast.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Stayed 3 nights in Jul 2025

6/10 Okay

Romeo

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Jul 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ́location.
Stayed 1 night in Jul 2025

8/10 Good

Kaisha

Liked: Property conditions & facilities
It was ok the ion was nice the hotel was clean
Stayed 1 night in Jul 2025

10/10 Excellent

LaTwonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Natacia, Queens

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Barth towel and rags need to change room had a fowley smell house keeper was unprofessional
Stayed 1 night in Jul 2025

6/10 Okay

Nicholas

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos O

Stayed 3 nights in Jun 2025

10/10 Excellent

Miguel

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly. Clean and great location
Stayed 1 night in Jun 2025

10/10 Excellent

Mark, Nassau

Stayed 4 nights in Jun 2025

4/10 Poor

Leron

Traveled with partner
Disliked: Property conditions & facilities
The property has an old charm about it but that can cause problems I had a horrible experience where the door entry malfunctioned and I couldn’t access my room for over 6 hours and the staff had to call an engineer off site to rectify the problem during this 6 hours I was accommodated to anything they just left me sitting in the lobby area with very few updates.
Stayed 2 nights in Jun 2025