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Castaways Resort and Suites

3.0 star property

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Photo gallery for Castaways Resort and Suites

Outdoor pool
Suite Room 1 king Bed + Parlor Room | Living room | TV
View from room
Property grounds
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Gym
  • Pool
  • 24/7 front desk

Explore the area

Map
42629 East Mall Drive, Freeport, Grand Bahama
  • Cooper's Castle
    ‪3 min drive‬
  • Port Lucaya Marketplace
    ‪10 min drive‬
  • Lucaya Beach
    ‪10 min drive‬
  • Freeport (FPO-Grand Bahama Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite Room 1 king Bed + Parlor Room

In-room safe, desk, blackout drapes, iron/ironing board

Suite Room 1 king Bed + Parlor Room

  • 291 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Room 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

King Room 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room 2 Double Beds

Standard Room 2 Double Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Castaways Resort and Suites

3-star resort in Downtown Freeport
This resort features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a poolside bar, and a business center.
Castaways Resort and Suites offers 118 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. This Freeport resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castaways Resort and Suites features an outdoor pool and a fitness center. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary manager's reception on select days. Wireless Internet access is complimentary.

This 3-star property offers access to a business center and a meeting room. Event facilities measuring 580 square feet (54 square meters) include conference space. This business-friendly resort also offers a library, a vending machine, and tour/ticket assistance.

Castaways Resort and Suites has designated areas for smoking.

The resort offers a complimentary manager's reception on select days.
Castaways Resort and Suites has a restaurant serving breakfast and dinner.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 8.99 to 18.99 for adults and USD 6.99 to 8.99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 580 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a national park

Accessibility

  • Elevator

More

  • 4 floors
  • Built in 1990
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Guests must transfer via airplane and boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 100 per day for guests under 21 years old staying between 2 March - 31 April

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 8.99 to 18.99 for adults, and USD 6.99 to 8.99 for children
  • In-room safe fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Castaways Freeport
Castaways And Suites Freeport
Castaways Resort Freeport
Castaways Resort Suites
Castaways Resort and Suites Resort
Castaways Resort and Suites Freeport
Castaways Resort and Suites Resort Freeport

Castaways Resort and Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 65 out of 233 reviews
Rating 8 - Good. 56 out of 233 reviews
Rating 6 - Okay. 53 out of 233 reviews
Rating 4 - Poor. 32 out of 233 reviews
Rating 2 - Terrible. 27 out of 233 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Nassau

Stayed 2 nights in Feb 2025

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
A perfectly clean, comfortable stay for an older place...good pool and bar. Fast food places an easy drive away if restaurant is closed.
Stayed 7 nights in Feb 2025

10/10 Excellent

Mark, Nassau

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient hotel.
Stayed 2 nights in Feb 2025

2/10 Terrible

Sharess

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old Furnshings, moldy scent, burned beddings, termites, rusty Furniture, crusty towels. Was unable to get my deposit when i checked out was never asked check out time to ensure deposit was ready, was never told that the office opens 8am. They've got a pool in the back and i guess they had several parties where the music was extremely loud its as if they forgort they had hotel guests.
Stayed 2 nights in Feb 2025

8/10 Good

Ulisea

Stayed 2 nights in Feb 2025

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its ok not the best but its ok.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mark, Nassau

Stayed 2 nights in Feb 2025

10/10 Excellent

farrington, bahamas

Stayed 3 nights in Jan 2025

2/10 Terrible

Polena

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was so long and I had already booked and paid online. The staff was unprofessional and not welcoming at all. The towels were so old, dirty looking and shredded. The maid didn't leave any toilet paper. The lamp wasn't working and when I called about it the lady was rude and hanged up on me. There is no generator, when the power goes out you have to remain in heat until the power comes back on. There was only one elevator working that would take forever. This was one of the worst hotels I've stayed at within the Bahamas. very rude.
Stayed 3 nights in Jan 2025

4/10 Poor

Stacey

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed for just one night before going to our resort for a week. Wouldn't stay here for more than a night though. No water pressure in the shower and the place is run down and outdated. Definitely needs an overhaul. The staff was very friendly and kind, just as all the Bahamians are.
Stayed 1 night in Jan 2025

8/10 Good

Mavalee

Business traveler, Traveled with family
Liked: Staff & service, amenities
Nice location friendly staff just great price but the decor could be more modern otherwise perfect for the price
Stayed 4 nights in Jan 2025

2/10 Terrible

lamara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was in poor condition. The tv kept cutting in and out also we had dirty towel and sheets in the room. Would not be staying again
Stayed 4 nights in Dec 2024

6/10 Okay

Smith, Seattle

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Like I expected. Low price was everything.
Stayed 4 nights in Dec 2024

10/10 Excellent

Hilton

Stayed 4 nights in Nov 2024

10/10 Excellent

Kevin

Stayed 1 night in Aug 2024

10/10 Excellent

Ronardo

Great staff

It was a great stay. The staff were very friendly and welcoming. They made sure my room was cleaned and ready for me once i got back from expllring the island.
Stayed 4 nights in Dec 2024

4/10 Poor

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Enrique, Weston

Stayed 2 nights in Nov 2024

4/10 Poor

Kashaera

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a funny smell
Stayed 2 nights in Dec 2024

8/10 Good

Lorraine

Stayed 2 nights in Dec 2024

10/10 Excellent

Hilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Nov 2024

8/10 Good

Crystal

Traveled with family
Stayed 2 nights in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 1 night in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area
Stayed 2 nights in Nov 2024

8/10 Good

Devaughn

Liked: Cleanliness, staff & service
It’s close to everything including the airport
Stayed 1 night in Nov 2024