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Frei Paulo Vacation Packages

I was extremely disappointed with my stay at Novotel Rio Vermelho. This was a birthday trip, and I paid over $1,300 USD for one week in an ocean-view room. At check-in, I was placed in a lower-level room where the door did not fully close, and there was blood on the bed sheets. I reported it and was told to ask the next day about moving rooms. I was moved to the 7th floor, where I found a cockroach in my room. When I complained, an employee came with bug spray and told me the hotel sprays weekly and that cockroaches are in the walls. This was said as if it were normal or acceptable. The hotel offered me free breakfast for the rest of my stay to make up for the issues, but at checkout they tried to charge me for it. I then had to email them afterward to get it corrected. The Wi-Fi was also unavailable for most of my stay, and the air conditioning stopped working for about half of my final day. Robert at the front desk was the one positive and did everything he could to help. Unfortunately, the hotel is very dated and does not look like the photos. Between the blood-stained sheets, roaches, maintenance issues, poor Wi-Fi, and billing problems, this was a terrible experience. I have received no financial compensation and would not recommend this hotel.

Foi maravilhosa a estadia! O chuveiro maravilhoso. quarto limpo, reformado.

Claudio and staff perform an excellent job all-around. Very grateful to have stayed at this quite unique spot in Saude. Very convenient to many historic sites in Salvador which is a plus. And guess what, they serve a breakfast that is to die for!!!!! Will certainly look to return.

The hotel was nice, needs some maintenance upkeep. Cracked windows in the room and rusted ceilings on the roof over the pool. Staff was nice and helpful.

Helpful staff, clean rooms, great breakfast