8/10 Good
MEGAN
Traveled with family
Dec 30, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok...
We always book Home 2 when we come to Fresno/Clovis. WE NEVER HAD A PROBLEM staying here and the staff was always accommodating and friendly. However this is this first time we ran into an issue with room service. We called in for some more blankets and pillows since roughly 330pm and they never came. We called again around 530 pm because we were leaving the room and they never came. We couldnt wait anymore. When we got down stairs it was about 6 pm and we told the front desk that they never came to bring us the items. The front desk was nice and told us they would check for us. We told them to just leave it in the room since we will be out. We came back around 10 pm and still no blankets and pillows. At this point, we were so upset so my husband went down and told the front desk and they gave him the blankets and said they would bring the pillows. This person actually came through and brought the pillows. In the end we still enjoyed our stayed but was just a little disappointed in the service this time.
MEGAN
Stayed 1 night in Dec 2024