Condition of the facility.
It was quiet. But the room had dirty cracked walls & mold on the wall paper, cracks in the shower, the carpet was dirty lumpy with mystery stains. Under bed had mystery droppings, food and trash under it. Pillows were lumpy, AC buzzed constantly.
non smoking floor and it smelled like cigarettes all the time
Customer service.
One of the front desk workers (female) was extremely slow check us in and doing basic tasks such as checking us out when we purchased a bottle water. It’s as if she never used a computer before. There was 2 other men who worked the front seat who were quick and knew what they were doing. The cleaning staff was also quite rude when asked for items or to empty the trash they would scoff and roll their eyes.
Breakfast
Other than the unknown of when breakfast will end each employee had a different time 9:30-10:30? It was quite basic but perfect, included bagels danish, muffins, toast, various teas, juices, coffee, milk, waffles, yogurt, oatmeal and fruit (apples&oranges)
Personal notes
We had initially booked for 2 days and extended (rebooking though hotels.com app) and the receptionist (male) was great with us allowing us to keep our same room and with no hassle with the deposit which I should mention was $150 and was not mentioned in our initial booking.
WiFi
The WiFi is by far the worst I have ever experience it would randomly disconnect you or wouldn’t work at all.