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Hakata Excel Hotel Tokyu

4.0 star property

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Photo gallery for Hakata Excel Hotel Tokyu

Reception
Exterior
Front of property
Exterior
Triple Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast available
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
4-6-7 Nakasu, Hakata-ku, Fukuoka, Fukuoka-ken, 810-0801
  • Acros Fukuoka Symphony Hall
    ‪5 min walk‬
  • Fukuoka Anpanman Children's Museum
    ‪5 min walk‬
  • Hakataza Theatre
    ‪6 min walk‬
  • Fukuoka (FUK)
    ‪5 min drive‬

Room options

View all photos for Excel Suite Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Excel Suite Room, Non Smoking

  • 904 sq ft
  • River view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Suite Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Premier Suite Room, Non Smoking

  • 463 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Triple Room, Non Smoking

Triple Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Triple Room, Non Smoking

  • 409 sq ft
  • Sleeps 6
  • 3 Large Twin Beds

View all photos for Premier Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Premier Double Room, Non Smoking

  • 463 sq ft
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Double Room, Non Smoking

  • 420 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Hollywood Twin Room, Non Smoking

Hollywood Twin Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Hollywood Twin Room, Non Smoking

  • 205 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking

  • 194 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room (Single Use), Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room (Single Use), Non Smoking

  • 194 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Economy Double Room (Single Use), Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Double Room (Single Use), Non Smoking

  • 194 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Semi Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Semi Double Room, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Double Room, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking

  • 178 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Hakata Excel Hotel Tokyu

4-star hotel in Hakata Ward
Along with a restaurant, this smoke-free hotel has self parking and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe. Housekeeping is available on request.
Hakata Excel Hotel Tokyu offers 308 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, toilets with an electronic bidet, and hair dryers. This Fukuoka hotel provides complimentary wired and wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

The hotel offers a restaurant. Wired and wireless Internet access is complimentary. This Fukuoka hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hakata Excel Hotel Tokyu is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Keyaki - This restaurant serves breakfast only.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,700 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,400 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • Keyaki

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2400 for adults and JPY 1500 for children
  • Self parking fee: JPY 1700 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakata Excel Hotel
Hakata Excel Hotel Tokyu
Hakata Excel Hotel Tokyu Fukuoka
Hakata Excel Tokyu
Hakata Excel Tokyu Fukuoka
Hakata Excel Fukuoka
Hakata Excel Hotel Tokyu Hotel
Hakata Excel Hotel Tokyu Fukuoka
Hakata Excel Hotel Tokyu Hotel Fukuoka

Hakata Excel Hotel Tokyu Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 460 out of 1002 reviews
Rating 8 - Good. 356 out of 1002 reviews
Rating 6 - Okay. 122 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good sized room.
Stayed 5 nights in Nov 2024

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel is clean. Good location. The hotel staffs are accommodating. Check-in & check-out was quick.
Stayed 6 nights in Jul 2024

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location right next to the river and train station.
Stayed 2 nights in Sep 2024

6/10 Okay

Jessica

Traveled with partner
Liked: Cleanliness, amenities
Nice stay by the river, close walk to Tenjin, canal city and there’s lots to eat nearby AC however kept switching off which made the room really hot and uncomfortable to sleep in Not much interaction with staff everything is self service
Stayed 4 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Thank you so much for a comfortable stay. First time in Japan. Walking distance to many attractions, food and shopping. Will be back.
Stayed 1 night in Aug 2024

8/10 Good

Mica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The location is very good and easy walk to many attractions and transportation. Smaller rooms, but very clean and accomdating.
Stayed 2 nights in Jul 2024

8/10 Good

Tin Lok

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right next to the river with a good view
Stayed 1 night in Jul 2024

10/10 Excellent

Yuanyuan

Stayed 3 nights in Jun 2024

10/10 Excellent

Ceabert

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing hotel room
This hotel had an excellent stafff! However, the room was very poor. Everything was old and in bad condition. It really was not like any Japan hotels I ever stayed at and especially for the price I paid. If it wasn’t for the excellent hotel staff it would have been a terrible experience.
Stayed 4 nights in Apr 2024

8/10 Good

Lucia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb place
Super location very very convenient to all subway food shopping everything
Stayed 4 nights in Mar 2024

6/10 Okay

Norihiko

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Major disappointment except for breakfast
I will not likely ever stay at this hotel if I can help it. It’s an old hotel that needs a major remodeling. Bath room had that cheap hotel smell that’s unique to Japan. It was not unclean but had that peculiar smell that was offensive to your nose. Breakfast was exceptional and was just about the only thing I could recommend about this establishment.
Stayed 1 night in Mar 2024

10/10 Excellent

Orrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient!
Location was literally in the middle of the funnest nightlife district in Fukuoka! Easy walk to subway, restaurants, and all points of interest! Staff were amazingly friendly! Room was ecofriendly and had all the amenities! View (9th floor inner courtyard) was outstanding! Just a tiny bit dated but they are currently renovating (never heard a sound). Great price for 4 stars!
Stayed 4 nights in Feb 2024

8/10 Good

King Hang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from doors and wooden furnitures are a bit old, everything is excellent. Walkable distance to major train stations and department store.

8/10 Good

Chen chen

Stayed 2 nights in Feb 2024

10/10 Excellent

Mari

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is so convenient to go for a good meal.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Only thing I would change was the room we got. Pretty small but I think that is how it is in Japan. Next time I will probably get a larger room.
Stayed 7 nights in Oct 2023

6/10 Okay

REBECCA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location, tiny rooms
I chose this hotel to be close to the Hakata ferry port which is about 10 minutes in a taxi. It's also in the nightlife district so lots of restaurants and bars to visit but a bit seedy the later it gets. The hotel and rooms are very tired and need renovating. The Hollywood Twin room is tiny, nowhere to store bags besides at the end of the bed subsequently consuming the entire floor space, so climbing over them for the bathroom in the dark was a challenge. Bathroom also dated and small, and the showers are not good for people over 5ft 8in.
Stayed 1 night in Sep 2023

10/10 Excellent

JiHyeon

Stayed 1 night in Sep 2023

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the subway
Stayed 2 nights in Jun 2023

4/10 Poor

Ji Hyun

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, friendly staff, But don't be fooled by the property pictures here. The room and building conditions were poor. I could smell disgusting smoking in the room, hallway, and evelators even though they said smoking is prohibited except for the designated areas.
Stayed 3 nights in Jun 2023

6/10 Okay

Karlie

Liked: Staff & service
Quite dated hotel on the edges of the nightlife district.
Stayed 3 nights in May 2023