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Hotel PortoBay Santa Maria

4.0 star property

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Photo gallery for Hotel PortoBay Santa Maria

Beach nearby
Exterior
Exterior
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
$282
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
Avenida do Mar e das Comunidades, Madeirenses 50, Funchal, 9060-190
  • Place, Funchal Farmers Market
    ‪3 min walk‬
  • Place, Funchal-Monte Teleferico
    ‪3 min walk‬
  • Place, Town Square
    ‪10 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪17 min drive‬

Room options

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room

8.6 out of 10
Excellent
(10 reviews)
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio, Partial Sea View

Studio, Partial Sea View | Hypo-allergenic bedding, in-room safe, blackout drapes

Studio, Partial Sea View

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, blackout drapes

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio, Sea View

Studio, Sea View | View from room

Studio, Sea View

9.6 out of 10
Exceptional
(12 reviews)
  • 258 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Sea View

Suite, Sea View | Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, Sea View

  • 484 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | Hypo-allergenic bedding, in-room safe, blackout drapes

Superior Twin Room, Sea View

  • 258 sq ft
  • Sea view
  • Sleeps 3
  • 2 Large Twin Beds

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About this property

Hotel PortoBay Santa Maria

4-star hotel in Old Town Funchal
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include 2 bars/lounges, a fitness center, and a sauna. Housekeeping is available on request.
Hotel PortoBay Santa Maria offers 146 accommodations with safes and bathrobes. 44-inch Smart televisions come with cable channels.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and manicures and pedicures.
In addition to an indoor pool and an outdoor pool, Hotel PortoBay Santa Maria provides a sauna and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 840 square feet (78 square meters) include conference space. This Funchal hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Hotel PortoBay Santa Maria is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.
Arsenal - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 10 per day)

Food and drink

  • Free buffet breakfast available daily
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Arsenal

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 840 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2000
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 44-inch smart TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Half Board rate plans do not include drinks.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 31.50 per vehicle (one-way)
  • Covered self parking fee: EUR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Drinks are not included in rate plans that include meals.
Property Registration Number 6705

We should mention

Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Porto Santa Maria
Hotel Porto Santa Maria Funchal
Hotel Santa Maria Porto
Porto Maria
Porto Santa
Porto Santa Maria
Porto Santa Maria Funchal
Porto Santa Maria Hotel
Santa Maria Porto
Santa Porto
Porto Santa Maria Hotel (Porto Bay) Madeira/Funchal
Hotel Porto Santa Maria
Portobay Santa Maria Funchal
Hotel PortoBay Santa Maria Hotel
Hotel PortoBay Santa Maria Funchal
Hotel PortoBay Santa Maria Hotel Funchal

Reviews

Hotel PortoBay Santa Maria Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 328 out of 467 reviews
Rating 8 - Good. 116 out of 467 reviews
Rating 6 - Okay. 18 out of 467 reviews
Rating 4 - Poor. 4 out of 467 reviews
Rating 2 - Terrible. 1 out of 467 reviews

Reviews

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is right on the water. Its beautiful and clean. The pool and lounge area is clean and set up very well. Breakfast was wonderful. Everyone on staff was helpful and friendly. Excellent hotel!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Ofer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

Athene van, Honeydew

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, close to old town restaurants and easy access to boardwalk, which gets you to the marina and beyond. Excellent service. Large breakfast offering. And in the summer months, enjoyable evening entertainment.
Stayed 7 nights in Jul 2025

8/10 Good

Heather

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Would recommend this hotel with helpful friendly staff. Only reason for 4 stars was a little slow in buffet restaurant. Food very good for buffet, clean hotel and great location. Entertainment every evening in a relaxed atmosphere. Spa and pool are good as well.
Stayed 6 nights in Jul 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wouldn't hesitate to come back to the hotel, it is super-clean and tidy and the staff are all so polite and helpful, it's a wonderful place to stay! The location is excellent, 2 mins walk from the cable car, right next to the old town and lots of restaurants. Also only 20 mins or so from the airport, it's perfect! So why only 4 stars rather than 5? It's the poor quality of the evening meals which were not up to expectation for the high prices being charged. It felt like the hotel is up to date on everything else (and again I will say that everything else was stunning!), but the evening meals are like going back to the 1970's. For example, the Italian-themed dinner cost €34 per head (before drinks). We expected a high quality meal, but the only manned food station was a guy who roughly warmed the pasta for you for just 20-30 seconds before dumping it on your plate. Everything else was buffet style and this made it such a disappointment. It could have been presented so much better. The pasta sauces were in hot trays to spoon out yourself and the quality of these was not great, quite bland. The BBQ night was €38 per head. Again, high expectations (given the price!) were let down with just 1 chef cooking on 1 solitary BBQ, no nice presentation at all when you consider the price at just under €40 per head. So the evening food is, in our opinion, very expensive vs local restaurants and not as good quality either. Fix that and you have a totally perfect hotel!
Stayed 6 nights in Jul 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities
Perfect location and facilities.
Stayed 3 nights in Jul 2025

10/10 Excellent

Magdy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff and clean
Stayed 10 nights in Jul 2025

10/10 Excellent

fern

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant overall experience 👍🙏
Stayed 3 nights in Jul 2025

8/10 Good

Jean

Stayed 7 nights in Jun 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I had a great stay. Perfect location to everything in Funchal.
Stayed 5 nights in Apr 2025

10/10 Excellent

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, wonderful staff, delicious breakfast
Stayed 6 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, relaxing hotel.

This was our ninth visit to Hotel Porto Santa Maria and as usual it did not disappoint. The staff are so welcoming and friendly. As usual, nothing's ever to much for them and it's refreshing to see the same faces all around the hotel. We find it a peaceful haven. The cleanliness is excellent. We usually only have breakfast which is substantial and varied. Happy hour is a bonus and we enjoy working our way through the fab cocktail menu. Situated, towards the end of the promenade and in the old town, it's surrounded by many good restaurants, for those who don't want to take advantage of the dinner package provided by the hotel. It's also very convenient for the cable car, fruit and flower market and the cathedral. The pool area leads directly onto the prom and there is a raised area, for a leisurely lunch whilst watching the cruise ships berthing. The Porto Santa Maria also has an indoor pool, spa, where you can have a beauty treatment and a gym. WE cant wait to return, at the end of November, for the Christmas lights turn on!
Stayed 7 nights in Feb 2025

10/10 Excellent

Dulcie Vivien, Chichester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with view of cruise ship harbour, friendly and very helpful staff. Best of Funchal within walking distance. kitchenette facilities in studio room. Loved everything about it.
Stayed 7 nights in Jan 2025

10/10 Excellent

Amanda

Stayed 7 nights in Dec 2024

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location,
Stayed 7 nights in Dec 2024

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, amenities
I loved the location, close to the Botanical Garden cable car and numerous restaurants, the pool area is lovely too
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy traveller

Great hotel. Everything was excellent, Wonderful breakfast Very friendly staff and close to the city centre. Looking forward to a return visit in March.
Stayed 5 nights in Nov 2024

6/10 Okay

Simon

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location in the heart of Old Town. Super convenient. Very mixed experience with staff - some we just simply rude. Majority were unfriendly. It is also worth noting, we're in our mid 50's and we seemed to easily be the youngest guests there by a couple of decades! No disrespect intended but we literally felt we were staying in a senior care home. Adults only is great but this was on another level! The hotel is also very dated internally and they need to invest in bringing it in to C21st! We wouldnt stay again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sergio, Avon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All well but heavy cigarette smoke and smell in the room from chimney neighbors. Looks like many Europeans are all chain smoker's! Staff apologized but the law is not in their favor - nor in favor of nonsmoking guests. At time we had to run the AC at full strength and keep the slider open. Other that - beautiful place, great service and great people!
Stayed 6 nights in Oct 2024

8/10 Good

Kendra

Traveled with partner
Very mature clientele in this adult only property. Beautiful ocean front view from our room. Responsive front desk. Rooms were carpeted in main area. Breakfast buffet good selection with slight changes in offerings daily. Steps from the old town - more touristy area so depends what you like.
Stayed 7 nights in Oct 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with friendly staff, spotlessly clean and right on the sea front
Stayed 6 nights in Oct 2024

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location. Spacious rooms. Disappointed that our seaview room had a wall instead of an iron balcony so could only see the sea if standing up. Should be sold as a partial seaview room and not charged at the full seaview rate. Lovely clean property.
Stayed 7 nights in Sep 2024