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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property

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Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Junior Suite | View from room
Bar (on property)
Breakfast and dinner served
Double or Twin Room, Pool View | 1 bedroom, minibar, in-room safe, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pet friendly
  • Hot Tub
  • Bar
  • Pool
  • Room service
$279
includes taxes & fees
Sep 25 - Sep 26

Explore the area

View in a map
Largo Antonio Nobre, Funchal, 9004-531
  • CR7 Museum
    ‪12 min walk‬
  • Town Square
    ‪2 min drive‬
  • Lido Bathing Complex
    ‪2 min drive‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪19 min drive‬

Room options

View all photos for Suite

32-inch LCD TV with cable channels, TV

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

View from room

Family Room

7.4 out of 10
Good
(3 reviews)
  • 645 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Double or Twin Room, Sea View

1 bedroom, minibar, in-room safe, iron/ironing board

Double or Twin Room, Sea View

7.0 out of 10
Good
(12 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Pool View

Double or Twin Room, Pool View | 1 bedroom, minibar, in-room safe, iron/ironing board

Double or Twin Room, Pool View

8.6 out of 10
Excellent
(8 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View | 1 bedroom, minibar, in-room safe, iron/ironing board

Superior Double or Twin Room, Sea View

8.0 out of 10
Very good
(5 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Superior)

Junior Suite (Superior) | 1 bedroom, minibar, in-room safe, iron/ironing board

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Double or Twin Room, City View

1 bedroom, minibar, in-room safe, iron/ironing board

Classic Double or Twin Room, City View

9.2 out of 10
Wonderful
(13 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room (2 Extra Beds)

View from room

Family Room (2 Extra Beds)

  • 646 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Family Room (Extra Bed)

1 bedroom, minibar, in-room safe, iron/ironing board

Family Room (Extra Bed)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

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About this property

Pestana Carlton Madeira Ocean Resort Hotel

5-star Funchal hotel close to CR7 Museum
A marina, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an outdoor pool, a restaurant, and a health club are onsite.
Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health Spa. Services include massages.
In addition to a full-service spa, Pestana Carlton Madeira Ocean Resort Hotel features a marina and an indoor pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers an outdoor pool, a children's pool, and a health club. Onsite parking is available (surcharge).

Pestana Carlton Madeira Ocean Resort Hotel is a smoke-free property.

Arcos - This buffet restaurant serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 15 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 3978

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Pestana Carlton Madeira Ocean Resort Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1001 reviews
Rating 8 - Good. 341 out of 1001 reviews
Rating 6 - Okay. 94 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlie

Stayed 10 nights in May 2025

6/10 Okay

rory

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Closed access to Spa and bar too early
Stayed 5 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Stayed 6 nights in Feb 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

polly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Needs a refurbishment in public areas as looking a bit tired. But room spotless and a good size, breakfast good, and staff response to a minor problem was outstanding.
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, with a walkable area and a lot of restaurants around it. We stayed in a room with pool view and were actually able to walk out the room and go straight to the pool. There also was an ocean view from our room, although we never got down to the beach. The staff was friendly and all the amenities were fine. Free parking was limited, especially since it was also being used by the locals.
Stayed 4 nights in Mar 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Funchal. Great hotel but not a 5 star
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Beth

Liked: Staff & service
Disliked: Amenities
The amenities were less than expected. The pools and hottub, although beautiful, were cold. The fitness center was in the pool area. The restaurant was expensive and the buffet food was tasteless and boring. The carafe coffee was awful! And the parking was expensive.
Stayed 7 nights in Mar 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay. The rooms are spacious. If you get a room facing the street and taxi stand it will be noisy at night as there are vars and restaurants across the street. The front desk staff are helpful. Breakfast gets very busy after 830 am and the tables aren't cleared fast enough and glasses and bowls need to be replenished often. It is a 20 minute walk to Funchal and coming back from Funchal there is a medium incline that requires some energy so this is not for everyone, especially if you are carrying bottles of alcohol or lots of souveneirs. Overall no major issues.
Stayed 1 night in Mar 2025

10/10 Excellent

Alec

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly and just amazing
Stayed 7 nights in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness
Stayed 7 nights in Jan 2025

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic spot, very conveniently located, good facilities.
Stayed 14 nights in Jan 2025

10/10 Excellent

James

Stayed 7 nights in Dec 2024

6/10 Okay

Marc

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

bhadresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a central location to main town centre and local restaurants all within a walking distance. Fantastic views across the ocean Would definitely chose this hotel again
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful view of the ocean.
Stayed 3 nights in Dec 2024

8/10 Good

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Great location on the ocean with lovely views especially at sunrise. Excellent breakfast buffet that is included. The staff were affable and helpful. Decor is a little dated but still feels like a modern hotel.
Stayed 3 nights in Oct 2024

8/10 Good

Bridget

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bedroom badly in need of re-furbishment. Hole in Carpet, furniture marked, bedroom door badlymarked/broken at bottom,
Stayed 14 nights in Oct 2024

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel. Beautiful setting and amazing hotel - felt really luxury and a fantastic customer experience. The restaurants are also good and we did a sunset dining experience one evening we were there

10/10 Excellent

Alicia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fridge smelt like rotten fish and was not fixed by hotel staff. Otherwise the room, breakfast, view, pools, and everything else was outstanding.
Stayed 4 nights in Sep 2024

6/10 Okay

Joanne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Beautiful room grounds and location. Staff amazing. But we had ants in our room air conditioning not strong enough to cool room had to leave on all day and blinds closed to cool. Safe instruction not correct, but replaced safe to one with proper instructions. Has salon on site which i used and was good for wash and blow dry. Room was spacious and large bathroom.
Stayed 4 nights in Oct 2024

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very helpful staff. Clean room, good breakfast. Highly recommend.
Stayed 2 nights in Sep 2024

6/10 Okay

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024