2/10 Terrible
Tracy
Business traveler
Dec 15, 2024
Disliked: Property conditions & facilities
I have stayed here many times and always great!! not sure what’s happened in a year, but this place has gone completely downhill, we booked two rooms. We got there late so when we got to our room, it reeked of smoke even the hallway did the hotel was completely full, so another room was not an option. One of the guest couldn’t even stay in the roomWe talked to them about canceling this trip They let us know that you couldn’t do anything until the manager was in the morning. The manager Barbra absolutely the rudest person I’ve ever dealt with in the hospitality industry. We booked there hotels.com and they were trying to help us cancel this reservation to find out the phone lines were down for a day and a half so nobody answered, not sure how you run a hotel with the lines down
I would never stay here again the place was dirty and just not prepared for a full hotel. We did not stay the second night and I would not ever go back to the hotel until the management took a better care of it.
Very disappointing as this was a great hotel close to the campus.
Tracy
Stayed 2 nights in Dec 2024