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Best Western Galena Inn & Suites

2.5 star property

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Photo gallery for Best Western Galena Inn & Suites

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi
Reception
Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi
Lobby sitting area
Indoor pool, outdoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $93
includes taxes & fees
May 31 - Jun 1

Explore the area

View in a map
9923 West US Route 20, Galena, IL, 61036
  • Place, Grant Home
    ‪8 min walk‬
  • Place, Grant Park
    ‪11 min walk‬
  • Place, Belvedere Mansion
    ‪13 min walk‬
  • Airport, Dubuque, IA (DBQ-Dubuque Regional)
    ‪32 min drive‬

Room options

View all photos for King Room - Non-Smoking

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

7.6 out of 10
Good
(5 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.6 out of 10
Exceptional
(5 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(10 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(33 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(20 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.2 out of 10
Wonderful
(5 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(8 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(8 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Jetted Tub

8.0 out of 10
Very good
(5 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • Free WiFi

View all photos for 2 queen beds, nonsmoking

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

2 queen beds, nonsmoking

  • Sleeps 4
  • Free WiFi

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About this property

Best Western Galena Inn & Suites

Galena hotel with outdoor pool
An indoor pool, an outdoor pool, and a 24-hour fitness center are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area.
Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, Best Western Galena Inn & Suites provides a hot tub and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This Galena hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Complimentary self parking is available on site.

Best Western Galena Inn & Suites has designated areas for smoking.

A complimentary full breakfast is served each morning between 7 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 10.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Best Western Designer

Best Western Designer Galena

Best Western Designer Inn

Best Western Designer Inn Galena

Designer Inn

Best Western Designer Hotel Galena

Best Western Galena

Galena Best Western

Best Galena & Suites Galena

Best Western Designer Inn Suites

Best Western Galena Inn & Suites Hotel

Best Western Galena Inn & Suites Galena

Best Western Galena Inn & Suites Hotel Galena

Best Western Galena Inn & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 497 out of 1002 reviews
Rating 8 - Good. 277 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 68 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Akari

Good
Stayed 1 night in Feb 2026

8/10 Good

Kendra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The check-in manager was helpful, kind, and considerate and addressed a small issue in the room immediately--much appreciated. The room and bathroom was in good shape and the balcony with chairs facing the woods was a great feature to the property. The pool could have been a little warmer, but not bad considering it was connected to the outdoor pool while being freezing outside- would be a very cool feature in warmer weather! The indoor hot tub was just what we needed. Breakfast was not good. Waffles and eggs were ok but other breads/pastries were stale, fruit was bruised and in bad shape, and didn't even touch the ham- did not look appetizing at all. Overall, very doable for what we needed-thank you.
Stayed 1 night in Feb 2026

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Very great staff and very accommodating
Stayed 2 nights in Feb 2026

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Hotel staff was great! Capiel was an amazing help! The cave room was absolutely amazing!
Stayed 1 night in Feb 2026

10/10 Excellent

kenneth

Stayed 2 nights in Feb 2026

6/10 Okay

Dustin

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Room wasn’t ready or clean at 3pm. Cold water didn’t work on the hot tub to cool it down. Ice machine at the hotel didn’t work. The employee at the check in did great to help. No knock on him. He did the best he could with what he was given.
Stayed 1 night in Jan 2026

2/10 Terrible

Silvia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was extremely disappointed with my stay at this location and would not recommend it. The room and facilities were outdated and poorly maintained. There were no updated outlets or usable plugs—the outlets were so loose that it was difficult to plug anything in or keep chargers connected. During our stay, I was bitten by bed bugs. I have included photos showing the bites that appeared afterward. This is completely unacceptable and raises serious cleanliness and health concerns. The sauna was not functional—it was cold, and there was no visible temperature control or indication that it was working at all. Additionally, there was visible mold on the divider between the indoor and outdoor pool areas, which is especially concerning in a humid environment where cleanliness should be a top priority. To make matters worse, the staff experience was unpleasant. The woman working during breakfast was rude and refused to allow us, as paying guests, to change the TV channel. This interaction felt unnecessary and unprofessional. The only positive part of this stay was the woman who checked us in — she was kind, helpful, and professional. Unfortunately, that was the only bright spot. Between the bed bug bites, mold, non-functioning amenities, outdated electrical outlets, and poor customer service, this stay was not worth the cost. I strongly suggest management address these issues immediately for the safety and comfort of future guests.
Bites I've gotten
More bites
The moldy pool curtains
Stayed 3 nights in Jan 2026

2/10 Terrible

cooper

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was absolutely disgusting with stains on the sheets and the smoke detector hanging from wires door trim falling off and smelled absolutely disgusting. Clearly the first floor flooded and they never dealt with it correctly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Dec 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Great decor in the suite and thoroughly enjoyed our time! Would stay there again!
Stayed 1 night in Sep 2025

8/10 Good

Deborah

Stayed 1 night in Jan 2026

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and front desk person was super friendly. Bed was comfortable
Stayed 1 night in Dec 2025

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, well furnished, a comfortable bed, and a great shower. Breakfast was very good with lots of options. Staff was also very friendly and very helpful.
Stayed 2 nights in Dec 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
The room was clean, big, comfortable. Staff very friendly and pleasant and helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Mayra

Stayed 2 nights in Dec 2025

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, amenities
Shower pressure, comfortable beds
Stayed 2 nights in Dec 2025

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great
Stayed 2 nights in Dec 2025

10/10 Excellent

Susan

Stayed 1 night in Dec 2025

6/10 Okay

Dina

Traveled with family
Liked: Staff & service
Only had coffee and water. We use Best Western all the time!! This Hotel needs a fresh make over rooms smell musty. We came to Galena for the first time, being the town that it is for Christmas and how many people visit your corporate office need to get this place festive and redone if you need help give me a call!! Not the warm feeling I expected with the other Best Western we have stayed!
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryan

Stayed 2 nights in Dec 2025

2/10 Terrible

Andrea

Stayed 2 nights in Dec 2025

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
room was clean and very large. not your average hotel room. staff was nice and friendly
Stayed 2 nights in Dec 2025

4/10 Poor

Deborah, North Liberty

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The mattresses were absolutely terrible! Both of the queen beds in our room were awful! Very limited breakfast menu. The chair at the desk was tattered and broken. The dispensers in the shower had both the conditioner and body wash were completely empty. The rooms were spacious with a nice small outside balcony
Stayed 2 nights in Dec 2025

8/10 Good

Deborah

Stayed 2 nights in Dec 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was quite warm Temperature outside was MINUS 10 degrees breakfast was average staff was very welcoming
Stayed 2 nights in Dec 2025