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Gallo Matese Vacation Packages

Very kind and helpful staff

Great place to stay! Very clean, cultural in design, helpful staff, and nice breakfast in the morning (10 euros each person per day). The only down side I would say is that you cannot bring outside food or drink because they would have to separate everything out for disposal- from my understanding. It is a bit of a walk to the center plaza, but well worth the views!

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

great location

Room was clean but not having an elevator and no help carrying in our check in bags up two flights of stairs was not what we'd hope for checking into a rather expensive hotel. The breakfast isn't bad but it's very limited and the room doesn't have a window so it feels much smaller than the photos. The shower also does not get very warm and it's very very small - it feels tight. We opted to change hotels even though they didn't refund is because it wasn't the experience we'd hoped for given the amount of money we paid