TRU BY Hilton Galveston

2.5 star property

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Photo gallery for TRU BY Hilton Galveston

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Property preview
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) | Free WiFi
Outdoor pool
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Pet friendly
  • Gym
  • Air conditioning
$119
includes taxes & fees
Sep 18 - Sep 19

Explore the area

View in a map
4302 SEAWALL BLVD, Galveston, TX, 77550
  • Galveston Island Historic Pleasure Pier
    ‪3 min drive‬
  • Port of Galveston
    ‪4 min drive‬
  • Port of Galveston Cruise Terminal
    ‪5 min drive‬

Room options

Room, 1 King Bed

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Corner

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Ocean View

8.2 out of 10
Very good
(74 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Ocean View

8.0 out of 10
Very good
(54 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Balcony (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Balcony

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Balcony (Ocean View)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony (Ocean View, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

TRU BY Hilton Galveston

Hotel in Midtown
This hotel features an outdoor pool, a 24-hour fitness center, and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite.
Guest accommodations at TRU BY Hilton Galveston offer air conditioning. Guests can surf the web using the complimentary wireless Internet access.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
TRU BY Hilton Galveston features an outdoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. A complimentary breakfast is offered each morning. This Galveston hotel also offers a front-desk safe and an elevator. Onsite parking is available (surcharge), along with a car charging station.

TRU BY Hilton Galveston has designated areas for smoking.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

More

  • Air conditioning
  • Mobile key entry

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

TRU BY Hilton Galveston Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 582 out of 1161 reviews
Rating 8 - Good. 254 out of 1161 reviews
Rating 6 - Okay. 155 out of 1161 reviews
Rating 4 - Poor. 72 out of 1161 reviews
Rating 2 - Terrible. 98 out of 1161 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Stayed 1 night in Jun 2025

10/10 Excellent

Shelley

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is so very clean and welcoming! The pool is very cute for little children. The only downfall was we found a lot of hair left around our room, bathroom, balcony and towels. Overall, a great place.
Stayed 1 night in Jun 2025

8/10 Good

Lidia

Liked: Cleanliness, property conditions & facilities
Nice ,only one elevator working at the time .
Stayed 1 night in Jun 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
amazing service and very clean hotel being right by the beach for easy walking distance
Stayed 2 nights in Jun 2025

2/10 Terrible

DEBRA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misrepresentation of their amenities . Online there is a beautiful bar area, outdoor patio area, pool table and a fire pit for conversation. I will be contacting Hilton management group, BH Hospitality Management, Expedia and the General Manager of the hotel. I booked this hotel with these advertised amenities and when I arrived the front desk told me that these amenities haven’t been available for over TWO YEARS. So, I’m not the only guest that has been deceived. It’s the responsibility of the Hotel or Management group to ensure accurate media advertising of the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Michelen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean facility. Great staff
Stayed 1 night in Mar 2025

4/10 Poor

Jennifer

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Not what we expect from Hilton.

Not as described. Thought we were getting ocean view. The only way we had ocean view from our room was to look to the side and through other guests' balconies. Also, yes, they have a pool. But, the pool is much smaller than the average hotel pool. They had breakfast, but the meats and eggs were undercooked. Only 1 elevator worked. We waited in long lines multiple times to use the elevator. The sign on the broken elevator stated they didnt know when it would work again. The front desk staff and breakfast staff all appeared to be upset, none of them smiled. I've stayed at a few Hilton hotels and this was, by far, the worst. At least the room was clean and comfortable. We go fairly often to Galveston but won't stay here again.
Stayed 1 night in Jun 2025

2/10 Terrible

Mia

Stayed 2 nights in Jun 2025

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Kerry

Traveled with family
Liked: Staff & service, amenities
View from room was great. There was only one working elevator that made going up to the room a long wait.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kazuya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Lawrence

The balcony view picture used by this hotel is misleading. Some of the rooms do have this view, but the other rooms are partial ocean views only. Also... they charge $20 a night to park your car. This parking fee is buried in the small print, so it was unexpected when I checked in. So basically the "real" nightly rate is their room rate plus $20. Come on TRU... don't play these kind of games. Other than those two complaints, the stay was good. Clean rooms, good breakfast, pleasant staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Kerry

Stayed 2 nights in May 2025

6/10 Okay

Valerie

Traveled with group
Disliked: Amenities
Did not have ocean view as pictured. Flag pole was noisy in the wind and clanked all night.
Stayed 2 nights in May 2025

10/10 Excellent

Litzy

Stayed 1 night in Jun 2025

2/10 Terrible

Cam

Disliked: Staff & service, property conditions & facilities
First room AC not working. Second room had no ice bucket, coffee maker. Also had to call for soap and shampoo as squeeze tubes were empty. When checked in, only one elevator worked, few hours later other elevator didn’t work, so no elevator at all until next morning. Also had to pay $20 for parking, which was not disclosed on website, so a surprise at checkin.
Stayed 1 night in Jun 2025

4/10 Poor

Brett

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean but the elevators were not working so going up and down 4 floors each time. No coffee maker in room. Bed hard and bouncy
Stayed 1 night in Jun 2025

8/10 Good

Carley

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, night before going on a cruise.
Stayed 1 night in May 2025

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 1 night in Jun 2025

10/10 Excellent

Shane

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is my families absolute favorite, because we can bring our pup and it is walking distance across the street from the beach
Stayed 2 nights in May 2025

2/10 Terrible

Miriam

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were given a room that wasn’t what we reserved my reservation was for a balcony in front of the hotel with a sea view , instead, they gave us one that the view was of an emergency room, the elevators were not working and we had to take our luggage through 3 set of stairs , the personnel was very attentive, however when we asked for the room we had reserved they did not do anything about it , we liked that the property is across the street from the beach.
Stayed 2 nights in May 2025

2/10 Terrible

Ellen

Traveled with family
Disliked: Staff & service, room comfort

Fist and last time at Tru.

First and last time at this hotel. Service was not good. Staff not trained in hospitality. The air conditioning didn’t work the first night of our stay. Our room was never cleaned even though in the bathroom it’s posted that the rooms are cleaned every other day. I never leave reviews but this was bad enough to compel me to let the powers that be know.
Stayed 3 nights in May 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed there several times and always have a great time. The only thing was loss of power that kept the rooms hot and the AC system noisy throught the night. Still had a great time. Will be going back again
Stayed 1 night in May 2025