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Denzong Regency- Luxury Mountain Retreat Spa & Casino

4.0 star property

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Photo gallery for Denzong Regency- Luxury Mountain Retreat Spa & Casino

Exterior
Bar (on property)
Interior
2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Breakfast included
  • Gym

Explore the area

Map
Cherry Banks, Opp. Raj Bhawan, Gangtok, Sikkim, 737101
  • MG Marg Market
    ‪9 min walk‬
  • Ranka Monastery
    ‪12 min walk‬
  • Banjhakri Falls
    ‪14 min walk‬
  • Gangtok (PYG-Pakyong)
    ‪32 min drive‬

Room options

View all photos for Heritage Deluxe Room

Heritage Deluxe Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Heritage Deluxe Room

  • 291 sq ft
  • Mountain view
  • Sleeps 3
  • 2 King Beds OR 2 Twin Beds

View all photos for Club Room

Club Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Club Room

  • 357 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Super Deluxe Room

Heritage Super Deluxe Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Heritage Super Deluxe Room

  • 400 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About this property

Denzong Regency- Luxury Mountain Retreat Spa & Casino

4-star Gangtok hotel with 2 restaurants, connected to a shopping center
2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a poolside bar, a sauna, and a coffee shop/cafe are onsite.
Denzong Regency- Luxury Mountain Retreat Spa & Casino offers 57 accommodations with safes and complimentary newspapers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Gangtok hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
In addition to a seasonal outdoor pool and a children's pool, Denzong Regency- Luxury Mountain Retreat Spa & Casino provides a hot tub and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This 4-star property offers access to a business center. This family-friendly hotel also offers a fitness center, spa services, and a terrace. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite covered self parking and covered valet parking are complimentary.

Denzong Regency- Luxury Mountain Retreat Spa & Casino is a smoke-free property.

Guests are offered a complimentary continental breakfast.
Mayal - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.
Gayko - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
Room service is available.

Awards and affiliations

The property is a member of Heritage Hotels of India.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Gayko
  • Mayal

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Visitors who are not citizens of India must obtain an Inner Line Permit (ILP) to enter Sikkim. Each guest must have photocopies of their passport and Indian visa along with the original documents and 2 recent passport-sized photos to receive the permit. Guests can submit these documents at Melli and Rangpo entry checkpoints, Bagdogra Airport's Sikkim Tourism Booth, and Sikkim House in Kolkata or Delhi.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 2000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: INR 500 per vehicle (maximum occupancy 6)
  • Rollaway bed fee: INR 2000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Paytm
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from October 01 to March 31
Pool access available from 10:00 AM to 4:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Denzong
Denzong Regency
WelcomHeritage Denzong Regency
WelcomHeritage Denzong Regency Gangtok
WelcomHeritage Denzong Regency Hotel
WelcomHeritage Denzong Regency Hotel Gangtok
WelcomHeritage Denzong Regency Gangtok, Sikkim
WelcomHeritage nzong Regency
WelcomHeritage Denzong Regency
Denzong Regency- Luxury Mountain Retreat Spa & Casino Hotel
Denzong Regency- Luxury Mountain Retreat Spa & Casino Gangtok

Denzong Regency- Luxury Mountain Retreat Spa & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time stay at Denzong Regency. We have enjoyed our stay on both the occasions. This is the kind of hotel you want to stay when away from home. Comfy bed, clean bathroom and spacious room. Most of all the view is breathtaking. Beautiful big panoramic windows facing the garden. The front desk staff who checked us in a very friendly and efficient. We will be back!!!
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This property is well located close to the city centre and has picturesque views from it . Rooms were spacious . The WiFi connection was very slow and phone was out of order . The entrance access to hotel was narrow and construction was going on which we were not informed when booking. Also the website did not specify that a special permit called the ILP ( inner line permit) is needed by all foreigners before they check in on top of their visa . Please correct the information on your website please. Thanks
Stayed 2 nights in Oct 2019

10/10 Excellent

Abhijit

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent experience
Excellent Experience . Located slightly away from the crowded city . Very good ambience and breathtaking view of the valley below . Cordial and helpful staff ..
Stayed 1 night in Mar 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big spacious room, Well decorated..Good food, Awesome location on mountains with clouds floating around.
Stayed 1 night in Feb 2018

8/10 Good

Gulab Mohan, New Delhi

Liked: Cleanliness, staff & service, room comfort
Good inside city and visit to market is nearby..
It is nice heritage hotel. Hot water supply in bathroom is limited or interrupted. It is not informed while checking n find difficulty while hot water supply stops. Location is good and good view surround. Staff is very friendly n cooperative.
Stayed 3 nights in Oct 2017

10/10 Excellent

Mr Subhash T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with good location and lovely views
Stayed 3 nights in Aug 2017

10/10 Excellent

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and beautiful dining
This is a lovely property with good amenities and attentive staff. High quality and high standards.

8/10 Good

Lisa, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perched in a great spot
The hotel is kept clean and the staff is attentive and helped us quickly and efficiently when any need arose. The position of the hotel on the corner of a bend and side of hill is perfect for enjoying the view of the mountains if they are visible during your visit. The buffet breakfast was less than average and the capacity of the water heaters in the room did not allow for more than a five minute shower for one person before needing 40 minutes to heat up again.

8/10 Good

Naresh Malhotra, Bangalore

Liked: Cleanliness, staff & service, room comfort
Great location and very friendly staff
Enjoyed the experience.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Perfect weekend resort
Breakfast was strictly ok. Chef was kind enough to customise the food as per our taste There is no indoor games or spa or massage in d resort Front desk could not verify our booking done with hotels.com It was troublesome to get the matter resolved

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Perfect destination for weekend break
Our stay was pleasant. However we faced two problems Breakfast was not upto the mark. However the chef was kind enough to customise food as per our taste When we checked in and till our total duration reception asked us to pay room tariff. Since they had not received money from hotels.com Which was shocking

6/10 Okay

Bhavin, Mumbai, India

Liked: Cleanliness
Average hotel
The good - the staff is friendly, the food is acceptable, the location is almost in the centre of the city. The bad - the staff is not up to the mark in services, the rooms are dated and most importantly, the hotel is geared up to dealing mainly with large groups mainly from Gujarat, which puts individual travelers at a disadvantage with respect to room cleaning, buffet breakfast, etc. The staff tries hard, but is hampered by lack of training and comparison with benchmarks. Five years back, this hotel would have been considered very good, but today, it's just average.