2/10 Terrible
Shahanaz, Durham
Traveled with family
Oct 14, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities
They don’t clean rooms everyday but every 4 days. You need anything like clean towels you need to go downstairs to get them. Even though the have a coffee maker in the room they do not replenish it. If you want coffee you need to go down to the lobby to get it. Children screaming adults fighting arguing cuzing in the hall at 4 o’clock in the morning. Called the night receptionist but to no avail. Throughout the 5 night stay my 87 yr old mother and myself hardly got any sleep. Continuous dogs barking and smell of Marijuana. What a nightmare
Whilst the staff were very friendly and polite nothing came of my complaints. Refused to refund me the balance of my stay in order to move to another hotel. So mum and I sucked it up. Put on our big girl panties and suffered in silence.
All being said the bedroom was clean sheets and bedding very comfortable. At least we had that! I definitely would not recommend it. Nor would I stay there again. Needless to say.
Shahanaz
Stayed 5 nights in Oct 2025