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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Exterior
Suite (Double Queen, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds
Free daily buffet breakfast
Lobby
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pool
  • Parking included
$100
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed (Handicapped)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen)

9.6 out of 10
Exceptional
(135 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, Handicapped, HEARING)

  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen, Handicapped Impaired)

8.8 out of 10
Excellent
(9 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (One Bed King)

Suite (One Bed King) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King)

  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Handicapped Impaired)

9.4 out of 10
Exceptional
(3 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, HEARING)

9.0 out of 10
Wonderful
(2 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Gatlinburg hotel walkable to Gatlinburg Convention Center
An indoor pool, a snack bar/deli, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Weekly housekeeping is available.
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, a vending machine, and ski storage. Complimentary covered self parking is available on site, along with a car charging station.

Comfort Suites Gatlinburg Downtown-Convention Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 663 out of 922 reviews
Rating 8 - Good. 187 out of 922 reviews
Rating 6 - Okay. 44 out of 922 reviews
Rating 4 - Poor. 11 out of 922 reviews
Rating 2 - Terrible. 17 out of 922 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with this motel except the buffet breakfast. The sausages were tough & biscuits were doughy (not cooked long enough. The motel was super clean; beautiful suite.
Stayed 1 night in Jun 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Przemek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Siobann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

LESLIE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the hotel was relatively new, the breakfast was really good every morning and the cleaning staff was excellent
Stayed 3 nights in May 2025

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Gary

Stayed 4 nights in May 2025

10/10 Excellent

Lindsay

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Wendy

Stayed 3 nights in May 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality of the staff was excellent! Clean room. Enjoyed my stay and extended my time. Pillows were super comfy and great for my bad neck and back. Thanks everyone! Great team!
Stayed 5 nights in May 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very comfortable and the hotel and room were very clean and spacious.
Stayed 2 nights in May 2025

8/10 Good

Nancy

Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Nandkishore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good
Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time.The location was great.A easy walk to the downtown and convention center.Rooms was clean and updated.The house keeping did and excellent job!!The front desk staff was friendly and helpful.We will definitely be staying here again.Good job guys!
Stayed 7 nights in May 2025

6/10 Okay

jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Bhupesh

Stayed 3 nights in May 2025

10/10 Excellent

Angela

Stayed 3 nights in May 2025

10/10 Excellent

lonnie

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was clean, the building was relatively new. The location was great right in the center of downtown Gatlinburg within walking distance of everything. The hotel is also close to the Biltmore site in Asheville North Carolina, we took the one and a half hour drive over to the estate. Easy trip with scenic mountain views the whole way. The staff was courteous and professional. The breakfast was marginal but it was free and plentiful. The clientele were well behaved, no hassles or concerns. The facility was peaceful and quiet, parking was tight but plentiful. We definitely enjoyed our stay.
Scenic views from the Gatlinburg National Park about 6 miles from the hotel.
Scenic views from the Gatlinburg golf club about 5 miles from the hotel.
Scenic views from the Gatlinburg golf club about 5 miles from the hotel.
Views of Gatlinburg from the Sky Park across the street from the hotel.
Stayed 4 nights in May 2025

10/10 Excellent

Raynard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful visit to Gatlinburg.

Room was very clean, however the shower pan needs to be updated or needs new caulk. Ample parking was included. The hotel was located near downtown Gatlinburg.
Stayed 1 night in May 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
The staff were friendly, the room was clean as well as the pool. The bed was super uncomfortable, the breakfast was terrible. The parking was tight (do have a large van) and there was a very loud buzzing sound coming from we believe the room above. Overall the stay was pretty pleasant.
Stayed 4 nights in May 2025

8/10 Good

Mahmoud

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2025