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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Exterior
Lobby
Property amenity
Suite (Double Queen, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed (Handicapped)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Handicapped)

  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen)

  • 500 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen, Handicapped)

  • 500 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, Handicapped, HEARING)

  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed

  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, Handicapped, HEARING)

  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King, Handicapped, HEARING)

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King, Handicapped Impaired)

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen, Handicapped Impaired)

  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (One Bed King)

Suite (One Bed King) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King)

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Handicapped Impaired)

  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, HEARING)

  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Gatlinburg hotel walkable to Gatlinburg Convention Center
An indoor pool, a snack bar/deli, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Weekly housekeeping is available.
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, a vending machine, and ski storage. Complimentary covered self parking is available on site, along with a car charging station.

Comfort Suites Gatlinburg Downtown-Convention Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 525 out of 715 reviews
Rating 8 - Good. 137 out of 715 reviews
Rating 6 - Okay. 29 out of 715 reviews
Rating 4 - Poor. 9 out of 715 reviews
Rating 2 - Terrible. 15 out of 715 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

CharNeisha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great, nice hotel! Free parking
Stayed 4 nights in Mar 2025

10/10 Excellent

michal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel

Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfy beds and spacious rooms. Only issue was not enough parking but front desk voiced could park at the pay lot below the hotel and would refund the parking fee, only issue was it was cash only.
Stayed 2 nights in Feb 2025

10/10 Excellent

Selena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jairyd

Stayed 1 night in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Denia, Spartanburg

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The actual parking lot is very tight and difficult to navigate. I had to be moved to a different room because the bedding was dirty. The breakfast was mediocre, and most things were cold. The front desk staff was polite. The hotel vould stand some updating. The hotel is fenced in with a shady apartment building next door. It is one street over from the convention center.
Stayed 2 nights in Mar 2025

10/10 Excellent

April r

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Codie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, comfortable beds, friendly staff! Great place!
Stayed 1 night in Mar 2025

10/10 Excellent

Lareine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, no complaints
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and clean
Stayed 1 night in Mar 2025

10/10 Excellent

Stefanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well maintained, spotless & smelled amazing. Staff was extremely polite & friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Makenzie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was new and clean. Our suite seating area felt very spacious. Breakfast was amazing! Workout room had everything we needed and the pool was nice and warm! We world definitely stay again, especially for the price!
Stayed 2 nights in Mar 2025

10/10 Excellent

Brandy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient to the strip. Would definitely stay here again for the price!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first time staying in a Comfort Suites and it left a wonderful impression, I would be happy to book again. The hotel is up to date, looked like it was recently renovated. The room was clean and very spacious. My only suggestions for the hotel is provide signage near or in the lower lot as Google Maps directed me to the lower parking lot where check-in is not, so we walked around the building. And breakfast gets boring; I was only there for 2 nights, but it was the same items both days.
Stayed 2 nights in Mar 2025

10/10 Excellent

Yaimari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The staff was absolutely amazing. They went above and beyond. The room was huge/spacious, clean, and comfortable. Great location.
Stayed 1 night in Feb 2025

10/10 Excellent

JEFFERSON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very new and modern. Well maintained, the nicest and most friendly check in staff. Absolutely clean and very guest friendly. Work still in progress around the property, but it doesn’t deter from the awesomeness.
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday getaway

Enjoyed my stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Angel Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, friendly staff, good breakfast, and a convenient location. It is within walking distance to the main street and attractions. Recommended 100%
Stayed 2 nights in Feb 2025

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The protest was clean, beds were comfortable, staff all very helpful & friendly. Breakfast was ok. Parking was very tight.
Stayed 1 night in Feb 2025