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Embassy Suites By Hilton Gatlinburg Resort

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites By Hilton Gatlinburg Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Lobby
Hypo-allergenic bedding, in-room safe, desk, bed sheets
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Coffee shop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast included
  • Pool
  • Gym

Explore the area

Map
604 Airport Rd, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪8 min walk‬
  • Gatlinburg Space Needle
    ‪10 min walk‬
  • Traffic Light #8
    ‪10 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪71 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

  • 435 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Bathtub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Balcony

  • 580 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Balcony

  • 435 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds

  • 520 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed

  • 390 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Hearing)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Gatlinburg

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1001)
The price is $158
per night
$178 total
includes taxes & fees
Mar 6 - Mar 7
Hilton Garden Inn Gatlinburg

About this property

Embassy Suites By Hilton Gatlinburg Resort

3.5-star Gatlinburg hotel walkable to Gatlinburg Space Needle
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Free full breakfast and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a lazy river are onsite. Housekeeping is available on request.
Embassy Suites By Hilton Gatlinburg Resort offers 164 air-conditioned accommodations with safes and hair dryers. Accommodations are furnished with double sofa beds, desks, and desk chairs. 32-inch Smart televisions come with premium cable channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a lazy river, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and an indoor pool, Embassy Suites By Hilton Gatlinburg Resort provides a lazy river and a waterslide. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and concierge services. Complimentary self parking is available on site, along with a car charging station.

Embassy Suites By Hilton Gatlinburg Resort has designated areas for smoking.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:30 AM.
Embassy Suites By Hilton Gatlinburg Resort has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Lazy river
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Dining table
  • Fenced pool
  • In-room sofa bed
  • Indoor pool
  • Lazy river
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2024
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Streaming services

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

The seasonal pool will be open from April 15 to October 15
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Embassy Suites By Hilton Gatlinburg Resort Hotel
Embassy Suites By Hilton Gatlinburg Resort Gatlinburg
Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg

Embassy Suites By Hilton Gatlinburg Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 196 reviews
Rating 8 - Good. 21 out of 196 reviews
Rating 6 - Okay. 7 out of 196 reviews
Rating 4 - Poor. 1 out of 196 reviews
Rating 2 - Terrible. 6 out of 196 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Randal Jarret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 3 nights in Nov 2024

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back! Love this hotel
Probably one of the best places we've ever stayed at in all our times. Traveling to Gatlinburg Tennessee. The hotel is gorgeous! It's a brand new resort just built in 2024. There's heated pools so are kids got to swim in the dead of winter! We saw black bears walking around and coyotes and also boars, that's right. Hogs roaming around the forest tree line! This place is awesome and it's right in the middle of everything for Gatlinburg! Beautiful resort!
Stayed 3 nights in Nov 2024

10/10 Excellent

liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!!!
Stayed 1 night in Nov 2024

10/10 Excellent

angela

Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Seunghwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

IL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jamil, Cordova

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean and everyone was friendly. I would recommend anyone to stay at this hotel. I would definitely go there if I was in town again
Stayed 3 nights in Oct 2024

10/10 Excellent

monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Warren

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. A little pricy compared to others.
Stayed 5 nights in Oct 2024

10/10 Excellent

Barbara Jo, Hartland

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was OUTSTANDING! A port in the storm of the craziness of Gatlinburg! If I could give a property 20 stars I would! Absolutely EVERYTHING was amazing and outstanding! Worth every Penny! Also, the most pet friendly place I have ever been to! Can’t say enough good things about Embassy Suites /Gatlinburg!
Stayed 3 nights in Oct 2024

6/10 Okay

Tracy, Decatur

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful, built with attention to the details and close to the strip, but far enough away from the craziness. The room was nice and the kitchen is handy, not a large room for a suite, but for couple or small family it is good. The balcony is nice plus too! Front desk staff was friendly, and the breakfast staff clearing the tables were kind and hard working. The housekeeping was lacking. She did not clean our room, remove trash or replace towels for 2 days. The one day she did enter our room was a minimal clean (if any cleaning!) at best, did not “clean” shower, countertops or floors. But trash was removed and a couple of clean towels were left. She still did not leave any clean washcloths or completely refill coffee supplies. Mentioned this to the front staff at checkout and was given an “I’m sorry”. The breakfast was VERY busy and the food selection was fair. Hot and cold cereals, scrambled eggs, undercooked bacon, sausage links, cold dry potatoes, 2 small cup yogurt flavor options, bowl or oranges and brown chunked melon fruit bowl - all at a limited supply & had to fight to get plates and silverware. They have a fresh made omelet option, but expect to wait. The door will be closed immediately upon close time during the work week, so get your drink refill before. Overall beautiful hotel, with nice extras, good location and fair prices.
Stayed 3 nights in Oct 2024

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Hotel was really nice. Enjoyed our family vacation. Everything was really clean , hotel and grounds are very pretty . The pet potty area in the parking lot could be relocated closer-to the hotel or to a safer location, due to the bears. By the water isn’t the best to be especially at night with bears roaming. Picture is on by the pool area .
Stayed 4 nights in Oct 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many things to like about the Embassy in Gatlinburg. It looks new and is clean. The check in was fast. The room was nice and I like that they provide breakfast because if we had to go out into town to get breakfast that would be a pain. My only complaint is it's a bit loud in the room. We had people above us and we could hear everything they were doing, including snoring. It woke me up several times all 3 nights we were there. Otherwise, we enjoyed the hotel.
Stayed 3 nights in Oct 2024

6/10 Okay

Misty

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
There’s better out there
Check in was a nightmare. They tell us yes the room is ready. It’s 3:00, cool we get to check in little bit early. Several hotels have let us check in a bit before 4 if it’s ready. We get our stuff it’s now 3:15. Come back and they say nope it’s not ready have a seat. We’re super confused, their excuse is we texted housekeeping and they aren’t responding. A hotel this size is operating this way? There’s not a system of checking off a room that’s ready. They wouldn’t walk up or call someone to go check now that they’ve had us go get our luggage. The attitude was not customer service geared. Also the Hilton app said our room was ready and told me to verify my ID with the front desk to access my virtual key. Due to the poor attitude and over all lack of helpfulness and getting us now checked in after 4:00 and watching them let others get checked in, there’s other choices out there. There were zero friendly or helpful people. If you’re in to the bare minimum for customer service this is the hotel for you. We were not the only unhappy customers as we watched several others come in and have issues that were handled poorly. Pool had tons of leaves, lazy river looked very unkept the walls looked like they needed scrubbed. No one told us anything about breakfast provided, I read that for my self. I would think at check in your going to give a run down to what the hotel offers.
Stayed 1 night in Oct 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great newer property amenities were absolutely fantastic. Both of the lovely ladies at the bar were absolute dolls and very helpful. The swimming pool was a little on the cold side, but refreshing wish they had one more hot tub, but very relaxing and what was there. Staff was super friendly, very attentive. I would say the only downfall was working out the kinks of a newer property. My only issue with the room bed was a little hard, and one of the dispensers fell off the wall. Brought it to the attention of the front desk. Staff and management said it’s OK. They’re working on all of that. Great location wish I would’ve got a balcony room, but that was my mistake for doing an early check-in after traveling And being up for 35 hours. All in all Five stars
Stayed 2 nights in Oct 2024

10/10 Excellent

Adrianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amenities. It was quiet and we really enjoyed our stay.. we will definitely be back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Adrianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jodi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous property
Staff was friendly and helpful. We were offered a complementary room upgrade just to be nice (we didn’t even ask for it). Gorgeous rooms. Delicious, full breakfast. Outdoor fire pit was warm and welcoming at night and at early morning. Great pool and outdoor space. Next trip we hope to stay much longer.
Stayed 1 night in Sep 2024

10/10 Excellent

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this new hotel. If I was ever in Gatlinburg I would definitely stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was peaceful and lovely
Stayed 3 nights in Sep 2024

10/10 Excellent

Lisa H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice and the staff was great!!
Stayed 4 nights in Sep 2024