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Best Western Cades Cove Inn

2.5 star property

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Photo gallery for Best Western Cades Cove Inn

Reception
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
$92
includes taxes & fees
Dec 4 - Dec 5

Explore the area

View in a map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Place, Townsend Visitor Center
    ‪3 min walk‬
  • Place, The Little River Railroad and Lumber Company Museum
    ‪6 min walk‬
  • Place, Dark Island Swinging Bridge
    ‪7 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(13 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(26 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for Accessible-1 King, Mobility Accessible, Roll In Shower, Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Accessible-1 King, Mobility Accessible, Roll In Shower, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Whirlpool, Fireplace

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

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About this property

Best Western Cades Cove Inn

Townsend hotel with free breakfast
Along with a fitness center, this smoke-free hotel has a business center and a 24-hour front desk. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

This Townsend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center and a vending machine. Onsite self parking is complimentary.

Best Western Cades Cove Inn is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1006 reviews
Rating 8 - Good. 273 out of 1006 reviews
Rating 6 - Okay. 137 out of 1006 reviews
Rating 4 - Poor. 67 out of 1006 reviews
Rating 2 - Terrible. 52 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

6/10 Okay

SANJEEV

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at the front desk do not match the quality of the Best Western. I asked the front staff if I could get a “light blanket” to sleep in as I was feeling hot and he said “we are out of stock”. Then I asked if I could get a “sheet” to take on me and off course he plainly refused. This is the first time that a hotel like BW didn’t want to accommodate. And at the breakfast time the lady was watching everyone like a “spy”. How can you enjoy your breakfast if you are being watched. Ridiculous people. I like and love the BW but it may change after today.
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms are always clean. Little dated but clean, staff is always friendly. We always stay here when I’m Townsend. Would recommend. Prices are always great.
Stayed 1 night in Aug 2025

8/10 Good

Juliette

Traveled with family
Liked: Cleanliness, staff & service
Could use some updating as far as bathrooms are concerned. Also be aware that there isn’t a coffee maker in the rooms. Other than that bed was comfortable and room was clean. Also walking distance to many restaurants.
Stayed 1 night in Aug 2025

6/10 Okay

Mariea

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jordan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
Stayed 4 nights in Aug 2025

4/10 Poor

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room appeared clean at first but the floors were filthy, in just a few minutes to bottoms of our feet were literally black. The bed was okay. Breakfast isn't served until 7 a.m. so we were not able to try that out because we left out early each morning, our choice on that though. My biggest issue was how dirty the floors were.
Stayed 3 nights in Jul 2025

10/10 Excellent

Liza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Great value
Stayed 1 night in Aug 2025

10/10 Excellent

Bobbie

Liked: Amenities
It was very clean. I liked that they had rocking chairs to set in outside
Stayed 1 night in Aug 2025

10/10 Excellent

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the mountains!
Stayed 1 night in Aug 2025

6/10 Okay

Caron

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Pretty good stay

very nice people. Large room. decent breakfast. we were able to check in early, which is always a win. just found hair in the shower, so unfortunate and nasty. otherwise good stay. front desk was very apologetic.
Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Holly

Liked: Cleanliness
Disliked: Staff & service, amenities
Quite hotel, clean except for a used bar of soap left in the shower which makes you question how clean the shower actually is. The tub did not drain. Asked to have it fixed and after chemicals poured into the drain it did not resolve the issue. It is extremely hard to understand any of the staff.
Stayed 2 nights in Aug 2025

6/10 Okay

Jamie

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
They charged me $40/night pet fee but their website says the fee is only $30/night. Staff wasn’t very friendly.
Stayed 3 nights in Aug 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Price and it was clean
Stayed 2 nights in Aug 2025

2/10 Terrible

Donald

Disliked: Cleanliness, amenities
The room i have. Room 201 is not the room i reserved. Misleading
Stayed 1 night in Aug 2025

2/10 Terrible

Dominique

Traveled with family
Disliked: Staff & service

poor management

They increase the fees advertised online at the check in and don t want to refund or cancel, the manager clearly don t care about customers and the lady at the desk was irrespectfull
Stayed 1 night in Aug 2025

2/10 Terrible

Shane

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Advertised a pool ...no pool! No coffee pot in the rooms Guy at the front desk was very rude! Charged 40.00 per dog per night x2 dogs Ended up staying our last 2 night in the Smokey Mountains at the La Quinta in Pigeon Forge ...much nicer people and place and they only charge 25.00 for both my animals. Will not book here again!
Stayed 7 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Beds was hard. Room had strong smell, like air freshener. Breakfast was ok.
Stayed 4 nights in Aug 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Front desk and breakfast staff very nice and professional. Plenty of breakfast options. Room exceptionally clean and comfortable. The extra sink in the bathroom was great!! Looking forward to stay again next trip.
Stayed 1 night in Aug 2025

8/10 Good

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOVELY STAY

Lovely, clean, quiet. good breakfast. Comfortable beds. Only drawback was the exercise room. Very hot with no air conditioning or fan, no towels and the elliptical was broken on one side. Tread mill was fine. Don't let this deter you. It was a lovely stay. Quality breakfast!!
Stayed 1 night in Aug 2025

2/10 Terrible

Perry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening desk clerk at check in was rude but all the other staff was very friendly. Said they had a pool but did not. Turned it into a fenced play area on artificial turf with some games for kids. This also doubled as a dog park where they would use it as a bathroom, so the kids played in the same area with urine and feces. Room was fair but the floors were dirty. Air conditioner leaked water onto the floor inside of the room. Daily room service only consisted of taking out the trash and it was an inconvenience to get towels replaced. A friend who stayed there one night while we were there warned us to check our credit card payment because they attempted to charge him for two (2) nights. Will not stay here again!
Stayed 7 nights in Jul 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Best Western was enjoyable. The room was clean and was very spacious. Breakfast was well stocked and dining area was well taken care of. The location was very convenient and accessible to things in Townsend.
Stayed 1 night in Jul 2025