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Brookside Lodge

3.0 star property

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Photo gallery for Brookside Lodge

Lobby sitting area
Property grounds
Lobby sitting area
Balcony view
2 outdoor pools, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast included
  • Laundry
  • Pool
  • Gym
  • Parking included

Explore the area

Map
463 E Parkway, Gatlinburg, TN, 37738
  • Historic Ogle Log Cabin
    ‪11 min walk‬
  • Traffic Light #5
    ‪12 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, pillowtop beds, in-room safe, desk

Honeymoon Suite

  • 441 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Creekside)

Standard Room, 1 King Bed (Creekside) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed (Creekside)

  • 320 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Creekside)

Standard Room, 2 Queen Beds (Creekside) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds (Creekside)

  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace | Premium bedding, pillowtop beds, in-room safe, desk

Riverside Deluxe 2-Queen Beds with Fireplace

  • 398 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe King with Fireplace.

Premium bedding, pillowtop beds, in-room safe, desk

Riverside Deluxe King with Fireplace.

  • 387 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Riverside Deluxe King

Riverside Deluxe King | Premium bedding, pillowtop beds, in-room safe, desk

Riverside Deluxe King

  • 387 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About this property

Brookside Lodge

3-star Gatlinburg hotel close to Ripley's Aquarium of the Smokies
Along with 2 outdoor pools, this hotel has a fitness center and a conference center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and a children's pool are onsite.
Brookside Lodge offers 100 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Brookside Lodge features 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. Public areas are equipped with complimentary wireless Internet access. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 4004 square feet (372 square meters) include a conference center. For a surcharge, an area shuttle within 0.1 mi is available to guests. This family-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Wedding services and tour/ticket assistance can be provided. Complimentary self parking is available on site.

Brookside Lodge has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 0.1 mi
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • Piano
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (4,004 square feet of space)

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • 5 buildings
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Tuesday (8:00 AM - 11:30 PM) and Wednesday - Sunday (7:30 AM - 7:00 AM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Brookside FairBridge
Brookside FairBridge Gatlinburg
Brookside Resort FairBridge
Brookside Resort FairBridge Gatlinburg
Brookside Lodge Hotel
Brookside Lodge Gatlinburg
Brookside Resort by FairBridge
Brookside Lodge Hotel Gatlinburg

Brookside Lodge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1035 out of 1988 reviews
Rating 8 - Good. 518 out of 1988 reviews
Rating 6 - Okay. 246 out of 1988 reviews
Rating 4 - Poor. 111 out of 1988 reviews
Rating 2 - Terrible. 78 out of 1988 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

6/10 Okay

Margaret

An OK Resort
Although breakfast was ok for my husband I couldn’t eat anything because I am gluten free. I wish they had provided some options.
Stayed 2 nights in Nov 2024

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Seen a few bugs in room needs updated we booked a room with fireplace through expedia when we got there room was nothing like the pics should.
Stayed 2 nights in Nov 2024

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Susan

Stayed 1 night in Oct 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything was amazing only thing I’d change is bigger disposable cups and disposable eating utensils.
Stayed 1 night in Nov 2024

4/10 Poor

Mike

Stayed 1 night in Oct 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for a night in Gatlinburg! Loved the balcony on the creek. Staff was friendly, breakfast was plain and simple. Would definitely return.
Stayed 1 night in Nov 2024

10/10 Excellent

Forrest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, and close to all the shops. Nice staff and easy check in.
Stayed 1 night in Nov 2024

6/10 Okay

Tammy

Liked: Staff & service
Disappointed
When I booked the room a few months ago. I was under the impression that our room would have a fireplace and be carpeted. WE have stayed here previously and were so happy with our room that we wanted to come back here. Our room was on the ground floor, all the way to the right of the office. The last room on the lower floor, and that was fine. There was LVP flooring that is peaking in the bathroom and will soon need to be replaced. At first glance the room looked clean but upon closer inspection it was not so clean. There were cup rings on the table and weird spots on the floor. The doors, both front and back needed weather stripping installed. There was a constant breeze in the room. The corner where the microwave and coffee maker are smelled of mildew. It was not noticeable at first but every time I opened the fridge it was "stirred up". The first night of our 2 night stay there was a vehicle parked directly in front of our room and it had no parking pass, so we had to park elsewhere. The 2nd night around 2:30a.m. it sounded like someone was banging the doors and dropping things on the floor in the room above us. All in all not a great experience. I will not book online again. I will call to make sure that we get a room that we will enjoy staying in for a few days.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous check in staff and Emma the parrot is such a delight to see in lobby! Very clean, neat, and tidy!
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. It’s a little dated but room was clean and bed was comfortable. Will be coming back!
Stayed 2 nights in Nov 2024

2/10 Terrible

Pavan Kumar Reddy

Stayed 1 night in Oct 2024

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Service was great even though our shower head leaked. The staff was quick to fix the problem. Great stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay here with my girlfriend from Nov. 11th-15th, Brookside lodge was the perfect option for us. The roaring fork river is an incredible feature of this hidden gem. The balcony is great for coffee, listening to birds, and watching the river flow all day. This hotel was incredibly convenient, the staff is very friendly and it’s a solid 10 minute walk from downtown Gatlinburg. The breakfast was included and pretty solid. Quiet and peaceful place, but just outside the Smokies. We saw a bear 3/4 nights! So cool. Highly recommend Brookside lodge

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay Was our second time
Stayed 1 night in Nov 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in the smokies with great service and in a perfect area. It is not aesthetically "updated" but the room is a great old school road tripping feel with wooded balconies and fireplaces. They even sell wood at the desk for a cheap price.
Stayed 3 nights in Nov 2024

8/10 Good

Sara

Liked: Property conditions & facilities
Great place.
Stayed 2 nights in Nov 2024

6/10 Okay

CARLOS

Liked: Room comfort
Stayed 1 night in Nov 2024

8/10 Good

Rita, Elizabethton

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We came here for our anniversary, just an overnight stay. I had asked if they could do anything for our anniversary but no one ever replied or mentioned anything, but that's not that important, it's not why we were there. We had rented the honeymoon suite, which was absolutely lovely. I was really impressed with the bed - it seems that lately, every hotel has exchanged their mattress with a slab of wood. They're so hard! But this bed was soft and lovely, so my partner slept very well (I have a sensitive back so I don't count). Our room was large, had any amenities you'd need, and the furniture was fantastically rustic. There's a real wood fireplace, although they don't provide you with wood - you can buy some from the office if you didn't bring any. The only complaints about the room: firstly, the list of channels for the TV were WAY off. Not sure who made the list but I had to channel surf to find anything. Secondly, the floors, while they looked clean, were FILTHY. Walking barefoot in the room, my feet turned black! I thought for a minute it was me, so I washed my feet and tried again, and in a few minutes they were black again! It was mostly the rug.... The view onto the creek was beautiful, even though water levels are currently low. The property itself is gorgeous. There was a wonderful breakfast the next morning, although I was a little disappointed there were no eggs. Parking was easy and plentiful. There are fire pits, BBQs, Adirondack chairs, and swings everywhere!
Stayed 1 night in Nov 2024

10/10 Excellent

Kristine, Lake Butler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

April, Rutherford

Stayed 1 night in Oct 2024

10/10 Excellent

Connie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room and the brook outside our balcony. Will come back
Stayed 4 nights in Nov 2024