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Crossroads Inn & Suites

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pool
    Pool
  • Parking included
    Parking included

Explore the area

Map
Gatlinburg, TN
  • Traffic Light #3
    3 min walk
  • Historic Ogle Log Cabin
    3 min walk
  • Anakeesta
    6 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    67 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Single Room, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

  • Sleeps 3
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel in Downtown Gatlinburg
Along with a 24-hour business center, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crossroads Inn & Suites has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 5 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 531 out of 1176 reviews" "
Rating 8 - Good. 355 out of 1176 reviews" "
Rating 6 - Okay. 159 out of 1176 reviews" "
Rating 4 - Poor. 75 out of 1176 reviews" "
Rating 2 - Terrible. 56 out of 1176 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa, Grand Ridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for family and friends to stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Charles F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Enjoyed stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Marilyn, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, next year we will be back again.
Stayed 3 nights in Aug 2024

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Room was clean and comfortable. The staff was responsive when needed. No problems with anything. I definitely will stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a great 7 night stay while exploring GSMNP. Hotel was clean, beds comfortable, room quiet except for only the noisiest of neighbors, and was walkable to whatever we wanted in Gatlinburg. Also provided easy access to Pigeon Forge. There was zero evidence of bugs which is important to me. Would stay again.
Stayed 7 nights in Aug 2024

10/10 Excellent

William J

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
They have remodeled the rooms and they are very clean and comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people on the desk, en excellent people doing the room service
Stayed 5 nights in Aug 2024

10/10 Excellent

serafin

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

lupe

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,good breakfast,a nice hotel I’ll stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Walls are pretty thin and you can hear your neighbors. Very convenient location and the parking is easy and plentiful in the lot. Would stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly, clean and perfect location
wanted something within walking distance of shops, wasnt sure because it wasnt some big name hotel. But took a chance, this place is not only affordable, but very friendly workers and clean. Breakfast was very good. The young lady on 3rd shift, was super sweet and she told me id see a bear before my departure and she was right. Our last night there, a bear crossed the street right in front of our hotel, then proceeded to come back across the street. My kids were beyond excited, to finally see a bear soo close. The place definitely nailed it for my family and when i come back to the area, we will definitely stay there again!
Stayed 2 nights in Aug 2024

8/10 Good

Carly

Stayed 4 nights in Aug 2024

8/10 Good

Tear

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great spot and the service was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

LINDA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Olga, Eau Claire

Traveled with family and small children
Liked: Cleanliness
Being a person not use to seeing bears there elevator is slower than I don’t know what , but other than that we had a good stay.
Stayed 3 nights in Aug 2024

8/10 Good

Aimee

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Weekend with the Grandkids
Housekeeping was wonderful! The size of the room was great and the kids loved the pools. The property needs some updating and repairs but it's a great location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time at Crossroads Inn, the last time being January 2023. There appear to have been renovations and improvements. At our last visit, the breakfast area was being redone and this visit, it was easy to get in for breakfast. The property is within walking distance of most of the "strip" in Gatlinburg. In our two full days there, we never used the car. We'll be back!
Stayed 3 nights in Aug 2024

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it here.. we walk to all of he things we want to do in gatlinburg.. and when we want to go to pigeon forge it’s just right down the road!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024