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Crossroads Inn & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board
Seasonal outdoor pool

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
Gatlinburg, TN
  • Historic Ogle Log Cabin
    3 min walk
  • Anakeesta
    6 min walk
  • Chesapeake's Seafood and Raw Bar
    1 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    67 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Single Room, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

  • Sleeps 3
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel in Downtown Gatlinburg
Along with a 24-hour business center, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crossroads Inn & Suites has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 562 out of 1200 reviews" "
Rating 8 - Good. 350 out of 1200 reviews" "
Rating 6 - Okay. 157 out of 1200 reviews" "
Rating 4 - Poor. 76 out of 1200 reviews" "
Rating 2 - Terrible. 55 out of 1200 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
The Inn is a bit dated, but in decent condition. We rented a room with a hot tub included. Upon entering, we were hit with a fresh clean smell. No mildew or mold at all. Overall, everything is in good condition, breakfast was standard, parking decent, staff friendly. Will be staying here again.
Stayed 3 nights in Sep 2024

8/10 Good

Murphy, Goodlettsville

Traveled with partner
Liked: Cleanliness, staff & service
I appreciated the location, the pricing and the helpful staff. The property and rooms were a bit dated and in need of upgrades, but for the price I didn’t mind it too badly.
Stayed 2 nights in Sep 2024

10/10 Excellent

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was an amazing hotel and amazing room
Stayed 2 nights in Sep 2024

10/10 Excellent

Terri Sue, Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Good quiet location and we appreciate the no pets because of our allergies. Room had excellent bedding was very spacious and had dual bathroom sinks. The staff was very friendly and professional parking is easy and free. We will definitely stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

Erica

Traveled with family and small children
Liked: Property conditions & facilities
DO NOT STAY HERE IF YOU HAVE ONE THAN ONE VEHICLE! Expedia does not explain this on their “parking” for the property amenities. You are only allowed one vehicle per room. We had to find overnight parking for one vehicle which was much further down along a river on the side of the road. There was plenty of parking but the staff wouldn’t even let us keep it there and it was only for one night. I would have never booked this hotel had I known that was their policy up front. They tried to say that it was sent in an email, that I still have never seen. It should be stated up front when the reservation is made.
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Traveled with family
Very clean and friendly staff
Stayed 2 nights in Sep 2024

8/10 Good

Zoary

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast hot an delicious very quiet, considering you’re on the main drag in Gatlinburg pool was clean.
Stayed 3 nights in Sep 2024

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little older facility, but it is very clean, staff is very helpful and friendly. They also offer a wonderful breakfast at no extra charge. I would recommend.
Stayed 5 nights in Sep 2024

8/10 Good

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Selena

Stayed 3 nights in Aug 2024

10/10 Excellent

TRAVIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Bear on property
Stayed 2 nights in Sep 2024

8/10 Good

Kentlynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked to everything on our trip, never had to use our car. Love how the hotel wasnt far from anything. The bed could have been a little more comfortable. The room was absolutely awesome with a loft!
Stayed 2 nights in Sep 2024

10/10 Excellent

Phyllis

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Patricia

Stayed 2 nights in Sep 2024

10/10 Excellent

Ryan

Stayed 1 night in Aug 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay the room was just what we expected it was great
Stayed 2 nights in Sep 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Samantha

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We last minute booked and for the price was worth it. Bed appeared to be new but very firm and super small pillows Room was very clean. The free breakfast is good if you do banana or waffle. Don’t drink the coffee … we drive down to McDonald’s for coffee
Stayed 3 nights in Sep 2024

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Rooms newly renovated and walking distance from downtown Gatlinburg. Great breakfast and awesome pool. We will stay here again!
Stayed 3 nights in Jun 2024

6/10 Okay

Lori

Stayed 2 nights in Aug 2024

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, convenient, clean, walkable
Stayed 3 nights in Jul 2024

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had car trouble and tried to cancel our stay but they wouldn’t budge on it which I was not happy about. It could not be helped and a little consideration for unexpected issues from your customers would be great! But rather than loose our money we found a way to Gatlinburg and stayed. The hotel and staff were good…clean and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Renee

Liked: Amenities
Stayed 1 night in Sep 2024