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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Gatlinburg, TN
  • Anakeesta
    ‪6 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪7 min walk‬
  • Gatlinburg Convention Center
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

  • Sleeps 3
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel in Downtown Gatlinburg
This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a children's pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crossroads Inn & Suites has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 626 out of 1273 reviews
Rating 8 - Good. 366 out of 1273 reviews
Rating 6 - Okay. 162 out of 1273 reviews
Rating 4 - Poor. 71 out of 1273 reviews
Rating 2 - Terrible. 48 out of 1273 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Staff where polite and approachable Room was clean , and inviting Beds where great Complimentary breakfast was great lots to eat which enabled us fueled for a day of exploring ⭐⭐⭐⭐⭐
Stayed 3 nights in Dec 2024

4/10 Poor

Kyle

Disliked: Cleanliness, property conditions & facilities
It was ok. Just ok. Room smelled like wet dog. Carpet was sopping wet in the room, near the bathroom wall (notified staff there’s an issue for sure). Breakfast area was warm and stuffy and most food was gone or picked over. No coffee. No milk. Remodel was done nicely and the place was decent overall, and fine for a night. Just a little on the dingy side.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
My son and I traveled to Gatlinburge the first week of November. The weather and time of year were perfect. This Hotel is conveniently located and comfortable. We did not use the pool due to the outdoor temperature.The complimentary beakfast was very good and the staff friendly. Good value and service.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jan 2025

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

JUAN, Lexington

Excellent location!
Stayed 2 nights in Jan 2025

6/10 Okay

Celia

Stayed 3 nights in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge, Miramar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location and price
Stayed 3 nights in Dec 2024

10/10 Excellent

Savanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

YULIET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Vera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the view. Staff was excellent and friendly. The room was cozy and the beds were very comfortable. Loved the fireplace. Plenty of room and their breakfast was really good. I definitely will be back in the future.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2024

6/10 Okay

Susan

Stayed 6 nights in Dec 2024

8/10 Good

Yolaxys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Mairin Claudio

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor cleaning, poor customer services, noisy, unsafe
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria E.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel tranquilo y muy accesible para poder caminar por todo ese bello lugar de Gatlinburg me volveré a hospedar allí mismo para mis próximas vacaciones. (Un detalle no más el desayuno necesita mejorar)
Stayed 2 nights in Dec 2024

6/10 Okay

yaremis

Traveled with family
Overprice
Stayed 3 nights in Dec 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

John, Snellville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

beverly

Liked: Cleanliness, staff & service
So so condition
Crossroads is my go to hotel in Gatlinburg. The room needs some maintenance. The pilot light to the fire place wouldn't stay lit. The carpet needs to be replaced. The railing of the staircase was loose, the bathtub sunk in certain places. I was shocked by the condition of the room since we had great stays before. The room was cleaned. Staff were wonderful. Breakfast was great. Hopefully the hotel will updated this room.
Stayed 2 nights in Dec 2024

10/10 Excellent

douglas

Stayed 1 night in Dec 2024