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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Lobby
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Seasonal outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Wilderness at the Smokies
    ‪3 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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4.2 out of 5, Very Good, (1003)
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The price is $124 total
includes taxes & fees
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About this property

SureStay Plus Hotel by Best Western Sevierville

Sevierville hotel close to Wilderness at the Smokies
Coffee/tea in a common area, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
SureStay Plus Hotel by Best Western Sevierville features a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. Public areas are equipped with complimentary wireless Internet access. Onsite uncovered self parking is complimentary.

SureStay Plus Hotel by Best Western Sevierville is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1001 reviews
Rating 8 - Good. 274 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 80 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price definitely worth the stay
Stayed 1 night in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several grocery stores fuel and eateries in walking distance
Stayed 1 night in Jan 2025

10/10 Excellent

Kiho

Liked: Cleanliness, staff & service, property conditions & facilities
Kind
Stayed 1 night in Feb 2025

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Vickie, Knoxville

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water was dripping in the tub. The baseboard moulding was coming off behind the toilet. There was a terrible smell in the hallways. I have stayed at this hotel numerous times with no issues but the last few times the hotel isn’t as clean and maintenance issues seen.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the Value, Not great

Check-in was easy and fast. Night clerk great as normal. Got up in the middle of the night and needed ice, forgot room key. It seemed like it bothered the night clerk to make me another copy, which is( so difficult.) Room was clean. Doors are a little loud when they unlock and close. If your a light sleeper be warned. Breakfast was fairly good. Better variety than some but waffle mix has been a little watered down the last couple of stays. Still I recommend for the price range.
Stayed 1 night in Feb 2025

8/10 Good

Angela

Stayed 2 nights in Jan 2025

6/10 Okay

Roshenna

Stayed 2 nights in Feb 2025

2/10 Terrible

Alexa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eaten alive

I booked this hotel for a weekend event for my daughter‘s volleyball, travel team upon arriving. The staff was very dismissive and unpleasant. When we entered the elevator the smell was awful when we got to our room. It didn’t get any better. There was a smell that came from the air conditioner when we turned it on That smelled like mold or dirt so we just turned it back off. The beds are horrible. Should have been replaced years ago. Sheets are stained towels are stained pillowcases are stained floor was sticky, and the desk still had crumbs from the other guest. The breakfast the next morning made us all sick. The food was so overcooked and stale that nothing was really worth eating when we got back to our room after a day full of volleyball tournaments, we discovered that our room had bedbugs. We went downstairs and tried to switch rooms only to be told there weren’t any and good luck. It was 1130 at night when we were kicked out of our hotel due to bedbugs. Do not waste your money trying to save a few dollars I never would have imagined at 11:30 at night. I had to find a new hotel room and hope that they had something open
Stayed 2 nights in Feb 2025

4/10 Poor

Justin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Hair in shower, dirt in floor. Room smelled as if someone smoked in it very frequently. Noise from other rooms is very loud. In total there was about 6 couples in our group with children who all had separate rooms. All had a bad experience with rooms that smelled of anything from urine to body order. Not usually picky, it was cheap but we will never stay there again. Also, the person living in a van in the parking lot, almost forgot about that one.
Stayed 2 nights in Feb 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to a volleyball tournment in Pigeon Forge Booked a nights stsy and was very pleased with the hotel. Will definitely stay here again.
Stayed 1 night in Feb 2025

2/10 Terrible

Demetrius

Stayed 1 night in Jan 2025

6/10 Okay

Sandra

When I booked I asked three times for 1st floor they said no problem.they don't have one available.
Stayed 1 night in Feb 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean site. We stayed for a volleyball tournament at the convention center. It was less than a 5 minute drive. Breakfast was hot and fresh. Very good value and I would definitely go again!
Stayed 2 nights in Jan 2025

8/10 Good

TANIA

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Dorra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Camille

Stayed 2 nights in Jan 2025

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was a great option for the price range. I would stay again.
Stayed 2 nights in Jan 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good trip

This time no problems. Staff was friendly and helpful as all ways.
Stayed 1 night in Jan 2025

6/10 Okay

Ruben

Liked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Rochel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and clean. Needs were comfy. Hard to get to because of construction. Coffee was not bad
Stayed 2 nights in Oct 2024

8/10 Good

Donald

Stayed 1 night in Jan 2025

6/10 Okay

Katherine

Traveled with family
Disliked: Staff & service
Rooms were small. Only two towels. No washclothes. But appeared to be clean, and was adequate for one night. Breakfast was good and was more than anticipated. But a good bargain for the price.
Stayed 1 night in Jan 2025