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Gatlinburg Town Square

2.5 star property

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Front of property
View from property
Business center
1 bedroom, free WiFi, bed sheets
Game room

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included
$76
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for GTS Accessible Studio

1 bedroom, free WiFi, bed sheets

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 442 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Table tennis

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(6 reviews)
  • 727 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | 1 bedroom, free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(71 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Table tennis

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 912 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen | 1 bedroom, free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Table tennis

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 727 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Table tennis

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(36 reviews)
  • 912 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Table tennis

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(17 reviews)
  • 864 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Table tennis

GTS 1 bedroom Condo

9.0 out of 10
Wonderful
(50 reviews)
  • 727 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

1 bedroom, free WiFi, bed sheets

GTS Studio

8.8 out of 10
Excellent
(33 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

1 bedroom, free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(1 review)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Table tennis

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio | Living area | Table tennis

GTV Studio

8.6 out of 10
Excellent
(23 reviews)
  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Gatlinburg Town Square

Gatlinburg hotel walkable to Gatlinburg Convention Center
An indoor pool, a fitness center, and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services, and laundry facilities. Housekeeping is available on request.
Gatlinburg Town Square offers 100 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and a children's pool, Gatlinburg Town Square provides an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. This family-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Complimentary covered self parking is available on site.

Gatlinburg Town Square is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 583 out of 1159 reviews
Rating 8 - Good. 296 out of 1159 reviews
Rating 6 - Okay. 132 out of 1159 reviews
Rating 4 - Poor. 77 out of 1159 reviews
Rating 2 - Terrible. 71 out of 1159 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

rizaldy

Liked: Cleanliness, amenities
Nice and clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Cody sheets

Stayed 3 nights in Mar 2025

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay. Small parking area.

It was a good stay. The rooms were clean and comfortable.The only issue we had is trying to find the location for our deluxe suite. The directions are not clear after you check in. Even the people working at the information desk were not entirely sure how to tell us to get to our room. But we finally found it. The garage is very small also. So be sure you get there early to try to find a good spot to park or you have to go back out the garage on the highway to turn around to go right back in. There is no space to even turn your vehicle around in it. But overall the stay was good.
Stayed 4 nights in Jun 2025

10/10 Excellent

Daffany

Liked: Cleanliness
Stayed 3 nights in Jun 2025

2/10 Terrible

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The positives: It’s affordable. The staff were nice during check in. Hot water, so hot it will burn you. Good water pressure in the shower. Bed was comfortable. The negatives: The room door was open when we first got there. Room smells musty, like Fritos. It was not clean. The A/C struggled to keep up. It leaked and left a gross moldy puddle on the balcony. There were frogs talking all night very loudly. You have to drive up the street to their pool. We didn’t bother. You get a check out cleaning list to complete before you leave.
Stayed 2 nights in Jun 2025

6/10 Okay

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness
Nothing wrong with the stay- but amenities such as the pool(s) were all more than a brisk walk away (easier to drive). They messaged letting us know their elevators were not working ahead of time- but I didn’t see any during my stay functional or not. If these aren’t concerns- it’s a longer walk to the strip which can be a great compromise to save on parking and walk down to the events on the main strip. I would recommend - those who are handicapped, pregnant, or otherwise not in good physical health may find it impractical to use amenities- or use room as a whole.
Stayed 2 nights in Jun 2025

8/10 Good

Patsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Lisa

Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very clean and very close to the main strip. Parking could be better unless you have a compact car or small sedan. This is not a place for trucks.
Stayed 2 nights in May 2025

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The door inside the unit where sticking and our master bedroom didnt have a lock. Other then that not a bad place to stay.
Stayed 2 nights in Jun 2025

8/10 Good

Ashley

Stayed 3 nights in May 2025

2/10 Terrible

Jongmin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.Trolly across the street for easy access
Stayed 3 nights in May 2025

10/10 Excellent

Dolores

Liked: Cleanliness, amenities, property conditions & facilities
This is our second visit to Gatlinburg Town Square. Our condo unit was very clean. The in unit washer/dryer was very much appreciated. It was reassuring that our car was secured safely in their underground garage. The facility is very well lit at night. It is just a brief walk to downtown. Everyone associated with GTS was very kind and helpful when needed.
Stayed 7 nights in May 2025

10/10 Excellent

Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Love the property and the staff is excellent. Already made reservations for 2026
Stayed 3 nights in May 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and bed is comfortable. Roomy in kitchen and living room. Quiet and enjoyable stay, walking distance to down town attractions made for a very enjoyable trip.
Stayed 4 nights in May 2025

6/10 Okay

LORETTA

Disliked: Staff & service, property conditions & facilities
We did not have hot water in our building our entire stay. We noticed it immediately when settling in our room. When we contacted the front desk we were told they were working on the boiler and it should be fixed soon. We realized the next morning that we wouldn't have hot water the entire weekend. Twenty-four hours after checking in we asked for a different room and were told they didn't have a room available but we could go to a different building for showers. We did that twice during our stay. We felt they should have been truthful immediately and should have offered some type of compensation.
Stayed 3 nights in May 2025

4/10 Poor

Franklin

Disliked: Amenities
Stayed 3 nights in May 2025

6/10 Okay

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was nice with a good location to restaurants, shopping, and convention center.
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I go to Gatlinburg yearly (for the last 4 years) for a southern gospel event called Gaither Family Fest. I have enjoyed staying at Gatlinburg Town Square because it is an easy walk to the convention center AND the parkway.
Stayed 5 nights in May 2025

8/10 Good

Lex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location

The location is excellent. Because it is multiple properties and our check in was at a different property from the one we stayed in the directions to our unit was a bit confusing. Our unit was very nice and comfortable. In the ADA bedroom three outlets had no power causing one lamp and the TV not to work but it didn’t affect our stay.
Stayed 3 nights in May 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a free upgrade bc evidently they had an issue with a water heater, but initially until I asked, all I knew was that we received an extra bedroom and bathroom in an upgraded room that was awesome. It was truly nice. Staying again next time.
Stayed 3 nights in May 2025

6/10 Okay

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied overall

We were there for the Gaither Family Fest. The main issue that we had was no hot water during our stay. I did see (and killed) a silverfish that was in the kitchen utensil drawer. The bed was comfortable. And the staff was very kind when we checked out and zero out our bill. So I just have to deal with Expedia now to get the refund.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crappy hotel

Not disability friendly.Did not comply with American with Disabilities Act. No elevator Cavalier attitude by staff. No coffee in the room, however, we had a coffee pot. Sliding glass door didn't lock. No fresh towels were brought...we stayed 3 nights. Lighting was poor. Water pressure was none Upon checkout, at 8:15am, I went in and the guy behind the counter, was on the phone with headphones on and said to me...' hey, how's it going?' Not good morning not how was your stay, nothing ! Very impersonal. Sure won't be back here!!
Stayed 3 nights in May 2025