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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Enjoy the thrill of a large water slide and splash around in the water play structures.
Relax in this stylish living space with a sofa, coffee table, and kitchen area.
Welcome to our hotel, featuring a sheltered entrance with a flat roof and large windows.
Two single beds with wooden headboards, flat-screen TV, and desk with chair.
Relax by the fireplace in a cozy seating area with comfortable chairs and a wooden bench.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪3 min walk‬
  • Anakeesta
    ‪12 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Gatlinburg hotel walkable to Gatlinburg Convention Center
An indoor pool, a snack bar/deli, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. This business-friendly hotel also offers an indoor pool, a vending machine, and an arcade/game room. Onsite self parking is complimentary.

Holiday Inn Express Gatlinburg Downtown by IHG is a smoke-free property.

A complimentary breakfast is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kimberly

Stayed 3 nights in Apr 2025

10/10 Excellent

Jenifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cozy, and enjoyable
Stayed 1 night in Apr 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Downtown hotel for families

Perfect hotel for families. The indoor pool/waterpark is a wonderful perk for kids. Even my teenagers enjoyed the 2 bigger slides. The free breakfast was also surprisingly good with something for everyone. The staff was very friendly and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfert Getaway

Very clean and close to downtown. The water park was a big hit with my son, he played for hours
Stayed 2 nights in Apr 2025

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptionally clean, the staff was super friendly, and the breakfast buffet had many choices. Our 8 yr old loved the water park. Very convenient location to downtown Gatlinburg.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Very nice ! Basic but what was nice was the pool. It was a clean hotel and good breakfast! Very close to the man strip but on a hot day the walk felt further.. 15 mins to the aquarium which again not bad but it was almost 80 when we were there.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cindy

Stayed 2 nights in Apr 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our family vacation
Stayed 4 nights in Feb 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The kids enjoyed the water slides. My only complaint was they had no towels un the pool area! It was a super convenient and easy walk right to the strip in Gatlinburg.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kalita

Stayed 4 nights in Apr 2025

10/10 Excellent

Carly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for Kids!

We have stayed here a couple of times and each experience has been great! The breakfast is great and lots of room to sit and eat. The pool/water slide area is amazing! It’s wonderful for kids and it’s clean!
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 LOVED this hotel! The breakfast each morning was delicious. The kids enjoyed the pool and played for hours. The staff was so kind and attentive. Best location if going to the Convention Center and easy to walk to the main strip. We would definitely stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and family friendly!! The inside water park was a plus!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very friendly staff. Breakfast was good enough and if you wanted something else the Pancake house is just across the street.
Stayed 1 night in Apr 2025

10/10 Excellent

Colleen, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I trust the Holiday Inn for safety, clean, locations. The pool area was nice for the kids.
Stayed 2 nights in Apr 2025

10/10 Excellent

ChaCoby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Stay

Absolutely amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

Cherie

Traveled with family
I loved the Dove products. My favorite thing was the kid water play area. Great for anytime of the year and is great for little kids too
Stayed 2 nights in Apr 2025

8/10 Good

Craig

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great distance from downtown area. Clean rooms but somewhat outdated. Breakfast was excellent.
Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, large breakfast room, delicious breakfast!
Stayed 3 nights in Mar 2025

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great one night stay .
Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Grant

Stayed 2 nights in Mar 2025

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work there are always great. The whole hotel is wonderful and I look forward to our next stay there.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mariah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025