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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Lobby sitting area
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Exterior
1 bedroom, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪3 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Anakeesta
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

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Exterior

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

  • Pool
  • Hot Tub
  • Pet friendly
  • Kids pool
4.4 out of 5, Excellent, (1658)
The price is $131
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$148 total
includes taxes & fees
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About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Gatlinburg hotel walkable to Gatlinburg Convention Center
An indoor pool, a snack bar/deli, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. This business-friendly hotel also offers an indoor pool, a vending machine, and an arcade/game room. Onsite self parking is complimentary.

Holiday Inn Express Gatlinburg Downtown by IHG is a smoke-free property.

A complimentary breakfast is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1000 reviews
Rating 8 - Good. 197 out of 1000 reviews
Rating 6 - Okay. 46 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bobbi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here every year when we come to Gatlinburg because it is walking distance to all the shops and restaurants. My kids love staying here because of the indoor water park. The breakfast staff is very friendly. The rooms have been well kept. There were a couple of issues. The indoor waterpark is supposed to be heated but the last three years that we have come here it is ice cold. They claimed they fixed the heater but it did not feel like it. It did seem like the water was a little bit warmer this last time but still cold. We booked through Expedia and were charged an additional fee per day by the hotel because it was not factored into the price on Expedia. The hotel assured me they got with Expedia so it should be included now when booking this hotel. They said the hotel went into new ownership and they forgot to make the fee included. All and all we love staying here.
Stayed 4 nights in Dec 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Chandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the indoor water park and pool. Breakfast was great. Everything was clean and safe. Convenient parking to walk downtown. Great for families!
Stayed 3 nights in Jan 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
AWESOME HOTEL STAY WITH KIDDOS
Stayed 2 nights in Jan 2025

10/10 Excellent

gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it. Would stay again
Great stay. Clean. Comfortable. Quiet. Awesome location. Easy walk to downtown. Wonderful breakfast. Only complaint had a ground unit facing parking lot , but amazingly it was still quiet !!! Would stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Laverne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for families in fowntown Gatlinburg. Grands lived the pool and water slides and water spouts. Good continental breakfast too. Enjoyed our stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Genesis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my always for my Gatlinburg vacations the bestttt
Stayed 1 night in Jan 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Dione

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Furniture in the lobby needs to be replaced.
Stayed 5 nights in Dec 2024

2/10 Terrible

cesar, clermont

Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and breakfast was hot and better then most
Stayed 1 night in Dec 2024

10/10 Excellent

Iram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very close to downtown Gatlinburg. Just a few minutes walk. Friendly staff. Room service every day.
Stayed 4 nights in Dec 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful, the water park kept the kids busy. Only downfall is there was no hot water in our room at night on the fourth floor or our families room in the third.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sydney

Stayed 2 nights in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

fernando

Stayed 5 nights in Dec 2024

10/10 Excellent

Vickie

Traveled with group, Traveled with family
Liked: Property conditions & facilities
It was a great stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean. Enjoyed the pool.
Stayed 2 nights in Dec 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Dec 2024

10/10 Excellent

Amaris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, the staff was very friendly and it was within walking distance from most attractions.
Stayed 3 nights in Dec 2024

10/10 Excellent

Danielle

Stayed 4 nights in Nov 2024

8/10 Good

Ravikumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property and the stay as a whole. However, I paid in full for the stay ahead of time via Expedia. I stayed 6 nights. I thought everything was clear and paid for until on the last day a few hours prior to checkout, I got charged a hefty amount on my card from the property. When I asked them, they said this is “destination fee” which Expedia is not charging the customers so the balance ends up being charged at the end of the stay which is unexpected. No where on Expedia does it mention anything at all about destination fee. They are working to try to incorporate this fee in the price that Expedia quotes and charges, but it’s not yet done. So that’s why we get the surprise. I don’t like surprises, so this wasn’t good for me.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Great stay! Our kids loved the mini waterpark & pool. Room was very clean & every employee we saw from maintenance to front desk greeted us and wished us a Merry Christmas. Breakfast was a step above the “free breakfast” norm & there was an actual keurig in room as well. Will stay here again!
Stayed 3 nights in Dec 2024