10/10 Excellent
Mary
Traveled with partner, Traveled with pets
Oct 21, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was good the room was clean, and newly renovated, and there was a bear visit every night..you should watch out for your pet. upon check-in, we were told there was an additional fee of $68 apparently after speaking with expedia that was a reservation fee which we were not aware of...we just thought we had already paid the full room fee...not a deal breaker though. As far as the room it was clean the bed was pretty hard, not the pillow-top mattress we have at home, but your average motel mattress. The motel is at the end of Gatlinburg towards the Cades Cove end, for older adults we could walk down to Gatlinburg but it was difficult to walk back. They are pet friendly, which was good, but we were on the 2nd floor so it was hard to get our luggage and stuff up the steps (no elevator) and down when we were leaving.
We had read the reviews and didn't have any issues with the room being clean, the staff was always courteous..even the guys doing the construction work were nice! We knew there was not a coffee pot so we took a small one for morning coffee because there is not any kind of breakfast. The pet area is also not clean, not the motel's fault people do not pick up behind their pets!
Overall our stay was great, clean room with clean towels everyday...sometimes they do run out of wash cloths, but not a deal breaker we had a wonderful time!
Mary
Stayed 4 nights in Oct 2024