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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor dining
Lobby
Seasonal outdoor pool

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Breakfast included
  • Housekeeping

Explore the area

Map
Gatlinburg, TN
  • Ober Gatlinburg Aerial Tramway
    ‪2 min walk‬
  • Gatlinburg Convention Center
    ‪4 min walk‬
  • Great Smoky Mountains National Park
    ‪5 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 400 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 400 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 400 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space, and laundry facilities.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered. Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Quality Inn Creekside - Downtown Gatlinburg is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 10 per night
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.2
Rating 10 - Excellent. 201 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 188 out of 1002 reviews" "
Rating 4 - Poor. 183 out of 1002 reviews" "
Rating 2 - Terrible. 191 out of 1002 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Allison

Stayed 1 night in Jul 2024

2/10 Terrible

Alexander

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked me in was amazing 10/10 I was in room 270 and the AC didn’t really work but it was okay cause I left my back porch door open since I was on the 2nd floor. But this place is great the staff is super helpful and friendly and the location is amazing I will definitely be staying here again in the future
Stayed 1 night in Oct 2024

8/10 Good

Tina

Liked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this place
Front desk was very nice and accommodating. We've stayed here many times and its one of the best in Gatlinburg. We love watching the bears from the rooms on the hill. Right downtown easy to get to anything inside Gatlinburg.
Stayed 1 night in Oct 2024

10/10 Excellent

Claudette

Stayed 1 night in Oct 2024

4/10 Poor

Michael

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
We had no hot water and requested a fix, came the next morning and fixed it but worked once and then took over 15 minutes to warm up and then was tepid. We had reserved a room for a pet but wasn’t shown when we checked in so they had to move us to a room that accommodates pets, the room had no artwork on the walls, no place to hang clothes, light in the shower did not work, but that helped cover up the unfinished paint. The bathroom door wouldn’t shut, it was a born door style, no toilet paper holder the shower leaked and soaked the floor and all of our towels! The location was great but that is all I would recommend
Stayed 3 nights in Oct 2024

6/10 Okay

Amy

Traveled with group
Liked: Staff & service
Convenient location, very outdated hotel
This hotel was in an extremely convenient location to the park. It was very outdated & could use updates to the bed, carpet, bathroom. Everything worked but very old. We also did not like the fact that the hotel was spread out over several buildings. We had to walk up/down a giant hill and walk a half block to the lobby/breakfast area.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
We booked at the last minute. They had a room with a king bed available. We had another hotel booked but further away from our destination, so we looked this hotel up within the hour that we needed a room. They had one. Very friendly. Nice room.
Stayed 1 night in Oct 2024

6/10 Okay

Simpson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Yilian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PICTURES ARE DECEIVING! More like a motel 8!
Absolutely disgusting!!!! We checked in around 5:30pm and the first room we went into the beds were completely untouched from the previous guests. I understand that for the price and location it won't be the most updated place, but you can at least change the sheets before we arrive! The pictures on the web do not do justice at all!!! The building literally looked like it was falling apart, and the bathrooms were so dirty it's like they don't clean at all. We asked to get a room change and they gave us another room that the beds were made but the bathroom and everything else you could tell were still very dirty. The doorknob was loose, I was so afraid someone was going to be able to break in. They included "free breakfast" we decided not to eat there since the whole thing was disgusting. We weren't the only ones with this issue they were another family that seemed to have the same issue I saw them go in one room right after we arrived and switched to the other building in front a couple of minutes later. Here are the pictures of the room we walked into. Didn't even get a discount or refund at all just an "oh I'm sorry about that". We paid over $350 ONE night Thursday-Friday October 10-11. No holidays or weekend stay. (we paid extra because we had two small yorkies) And they told us they couldn't give us a better room then that because of the animals. I understand all that but sheesh at least give me something that is upkept. Wall to ceiling was dirty!!! Unbelievable!
Stayed 1 night in Oct 2024

4/10 Poor

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Clay

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Liked: Staff & service
One of the best spots in Gatlinburg
Stayed 3 nights in Oct 2024

8/10 Good

Carl j

Liked: Staff & service
Quality Stay
Our stay was just fine. The hotel is older,but in a wonderful location. It would be crazy to complain, because of the price. We enjoyed having a jacuzzi in our room. That turned out to be a bonus,and they are pet friendly. The staff were the best part. They were all helpful and happy to help with anything.
Stayed 3 nights in Oct 2024

6/10 Okay

Jamie

Disliked: Property conditions & facilities, room comfort
Room was uncomfortable and I'm not staying again
Stayed 3 nights in Oct 2024

8/10 Good

james k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good price good
Stayed 1 night in Sep 2024

6/10 Okay

suzanne

Traveled with family
Liked: Cleanliness, staff & service
it was ok, but the bathroom ceiling had been cracking and started hanging in spots. the room seemed to always have gnats.
Stayed 4 nights in Sep 2024

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not honor resevation
Stayed 2 nights in Sep 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Walkaboe
Stayed 1 night in Sep 2024

4/10 Poor

Jacqueline

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was ok, building is really in need of renovation. Just an old hotel, near downtown, but several feet higher in elevation, long steep hill to climb to get back to building, not recommended for elderly, decent but lacking
Stayed 4 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeri, Rapid City

Very convenient place to stay and within walking distance of downtown
Stayed 4 nights in Sep 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024