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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout drapes, iron/ironing board
Outdoor dining
Seasonal outdoor pool
Lobby
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

Map
Gatlinburg, TN
  • Gatlinburg Convention Center
    ‪4 min walk‬
  • SkyPark
    ‪6 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 400 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 400 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 400 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • Pet friendly
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The price is $89
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$110 total
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Apr 15 - Apr 16
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About this property

Quality Inn Creekside - Downtown Gatlinburg

Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered. Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a terrace, and a vending machine. Onsite covered self parking is complimentary.

Quality Inn Creekside - Downtown Gatlinburg is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.2
Rating 10 - Excellent. 242 out of 1155 reviews
Rating 8 - Good. 271 out of 1155 reviews
Rating 6 - Okay. 216 out of 1155 reviews
Rating 4 - Poor. 207 out of 1155 reviews
Rating 2 - Terrible. 219 out of 1155 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Jean

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The photos do not match reality. The room was in terrible condition, with a hole in the wall, the toilet did not flush properly, very bad Wi-Fi, we were disappointed with the place. The only thing we liked was the location. The rest left us sad.
Stayed 3 nights in Dec 2024

4/10 Poor

Rossy

Stayed 1 night in Dec 2024

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
The rooms were like a normal hotel room. It was nice and clean. The only thing is if your going for any reason that needs internet the WiFi wasn’t very good at all, but they were doing some remodeling so maybe that is in the plans to address. Our Verizon phones didn’t have much service either which isn’t their fault.
Stayed 5 nights in Dec 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jerred

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

2/10 Terrible

Gerig

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Virtually EVERY piece of furniture in the room had paint splattered or smeared on it. The carpet looked as if it hadn’t been vacuumed, but it was actually the abundance of splattered paint that covered the rest of the room, and it had a ripped out patch, approximately 3”x6”. Sink was stopped up & had standing water the 2 days we were there, in spite of it being reported. Bathroom was dirty. Stucco & sheet metal were falling off the exterior of building. The “resort fee” was waived because the elevator was broken. The sign at the motel should have the word POOR added before the name Choice.
Stayed 2 nights in Dec 2024

8/10 Good

Samantha

Traveled with family
Liked: Staff & service, room comfort
It was a great stay. The carpet by the bathroom was wet most of the stay. Maybe there’s a leak somewhere? The showerhead was kind of hanging loose in the shower. But overall, it was a great stay and the heat in the room was great.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not recommended
Shower leaked out into the carpet thru the wall and there fix while we were gone was to turn up the heat. Very filthy and construction debris in the parking lot including screws.
Stayed 2 nights in Dec 2024

6/10 Okay

Liubka

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service
The hotel is perfectly situated for access to the town and its many places to eat. Plenty of parking if you have a vehicle. The staff were nice the rooms were clean but, and it’s a big but, the hot water never got above tepid it wasn’t hot enough to shave and on the last morning it wasn’t even hot enough to shower. I did ask if the temperature could be turned up but was told no. This is a real shame because it would have had five stars.
Stayed 1 night in Dec 2024

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Mediocre
The room we had booked did not allow pets, and they couldn’t get us in a pet friendly room that had a balcony nor a fireplace, so I feel we overpaid for the room. The beds were very firm and not comfortable. Tv kept going in and out and did not have ESPN. The hotel is old and in need of serious updating. Staff was super friendly. Great location. Overall I’d rate a five out of 10.
Stayed 3 nights in Dec 2024

2/10 Terrible

Julian

Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

4/10 Poor

JOSEPH

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold room. Only one knob for heat unit 2nd knob missing Noise as well See outside around door Dim lit room Paint all over carpet and switch covers Cold air around outlets Elevator not working Dirty room. Hair in shower Breakfast was a joke Great location motel just needs a remodel and a caring staff Then you could justify higher prices Never stay tjere again
Stayed 2 nights in Dec 2024

6/10 Okay

michelle

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman that checked us in was brilliant and even told us he would call us if he saw the bear 🐻 which walks up the driveway
Stayed 1 night in Dec 2024

2/10 Terrible

Sthepanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place. We didn’t get creekside like I reserved. Toilet did not flush and the shower would not get hot. Will never stay again
Stayed 1 night in Dec 2024

2/10 Terrible

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Creekside
we truly enjoyed our stay. Only a couple minor gliches but nothing major........... the maid did not shut the door hard enough one day and was left unlocked and opened. The room was getting renovated so we werent able to hang our clothes. I made due with the towel holder. (no closet) Also no toilet paper holder, We had asked for a certain view but the elevator was broken so they booked us in the hotel closer to the office. No ones fault about elevator, but really looking forward to the other view rather than the parking lot. Breakfast was very good!
Stayed 4 nights in Dec 2024

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and close to the strip
Stayed 3 nights in Dec 2024

2/10 Terrible

Kim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
How they have it set up is terrible your room is a block away from the front desk and you have to drive or walk depending on how the weather is for breakfast so I decided to book another day no biggie so I decided to check my bank account and the lady at the front desk charged me twice not only that she charged me twice when I checked out I checked my account again and she charged my card a third time I will not be returning to this hotel ever again hadn't I checked my account she would've gotten away with it
Stayed 1 night in Dec 2024

10/10 Excellent

Marcia K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ from start to finish!!👍
We arrived early in the morning for our stay. We were greeted both pleasantly and professionally by Andre. He gave us all the information for our stay. When I needed it repeated, he did so while being both patient and polite, giving us a good feeling right at the start. We enjoyed our clean, quiet, and comfortable room and ended our stay with a well made and tasty breakfast. All of our interactions with staff made us feel like welcomed guests!!!👍❤️
Stayed 1 night in Dec 2024

8/10 Good

Brian

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024