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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Relax in this inviting room with a large bed, sitting area, and convenient bathroom amenities.
Relax in a serene outdoor space with a round table and four chairs under a shaded pergola, surrounded by a wooded area and a small bridge.
Enjoy cooking in this well-equipped kitchen with a central island and bar stools.
Enjoy cooking in this well-equipped kitchen with a central island and ample counter space.
Relax by the pool surrounded by lush greenery and modern amenities.

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Pet friendly
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Breakfast included

Explore the area

Map
Gatlinburg, TN
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • SkyPark
    ‪6 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 400 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 400 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 400 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered. Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a terrace, and a vending machine. Onsite covered self parking is complimentary.

Quality Inn Creekside - Downtown Gatlinburg is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 230 out of 1023 reviews
Rating 8 - Good. 229 out of 1023 reviews
Rating 6 - Okay. 185 out of 1023 reviews
Rating 4 - Poor. 185 out of 1023 reviews
Rating 2 - Terrible. 194 out of 1023 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
The sheets and bed spread were NOT clean.
Stayed 1 night in Apr 2025

4/10 Poor

Parshotam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water coolers on property u would have use a vending machines Inconvenient checking You wont get the room near water creek what u have paid for
Stayed 2 nights in Apr 2025

4/10 Poor

Paul

Traveled with family
Disliked: Amenities, property conditions & facilities
Elevator not working. Poor plumbing.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dilip

The creek view is good
Stayed 1 night in Apr 2025

10/10 Excellent

candi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not take a shower because there was zero hot water. Curtain not all the way on and light came through window. Bathroom light burned out and there was no closet to hang clothes. When I mentioned it to front desk, they said remodel wasn’t finished yet would not reimburse some money because it was booked through Expedia.
Stayed 1 night in Mar 2025

2/10 Terrible

Robeet

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

William

Liked: Room comfort
Disliked: Cleanliness, staff & service

Gatlinburg

No elevators work. No Wi-Fi, vending machines don’t work. Room not clean and overall property in disrepair
Stayed 3 nights in Apr 2025

2/10 Terrible

Ryan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room was absolutely disgusting with blood on the walls, toe nails and dirt everywhere and mold all over the bathroom! Worse experience in Gatlinburg I ever had!1
Stayed 1 night in Apr 2025

4/10 Poor

Christophe

Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
How easy is it get around the area everything right there. And love the creek you open your back porch and you see a beautiful running creek stuff is friendly as well Will stay here again
Stayed 2 nights in Apr 2025

6/10 Okay

pat

Traveled with partner
Liked: Cleanliness, staff & service
Stayed at the quality inn hillsaide complex which was located couple blocks away. Room issues we had was the ac unit was not cooling the room which the temp was set at 60. Fridge needed defrosting because it was not keep cool. Tub was noy holding water and shower curtain rail was loose and could have fell. We would have requested another room if we would have stayed more than 1 day 2 nights. I did report this and they did took down my issues and said they will give me a discount. I was happy that they took my concerns seriously.
Stayed 2 nights in Apr 2025

10/10 Excellent

JUAN ENRIQUE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was wonderful, close to everything and near all the shops
Stayed 3 nights in Mar 2025

2/10 Terrible

Priscilla

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Horrid

This is by far the worst place we have stayed in Gatlinburg. The elevator was out of order. We had to lug our luggage up the stairs to find the room had no hot water. I called the front desk twice to report it. First time, i was told maintenance would be right up. Second time, same response. 30 minutes later, i tried the water again. It was hot. I called the front desk again. The attendant told me maintenance went to the boiler room and turned the water on. Nobody came to my door or called to tell me this. I wasted two hours of a one night stay waiting on maintenance. Also, no sprinkler system in the room. The bathroom floor was dirty. It had not even been swept. We will never stay there again.
Stayed 1 night in Apr 2025

6/10 Okay

Candi

Traveled with partner
They are upgrading the rooms i hope but it took up a significant amount of parking in the part of the hotel we were in. The dumpster was right outside our mainfloor door and window. The shower curtain rod needed to be replaced and was sagging so the curtain was partially laying in the tub floor. We were charged for parking and then i got a message about how parking there was free. We were given no kind of parking tag so it really didn't matter anyway. We did get a refund but i had to show him my email and it took longer than expected. The location was perfect bc we could walk to everything downtown. However, we won't stay again just bc everything seemed old and not in great shape.
Stayed 2 nights in Mar 2025

6/10 Okay

Tom

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2025

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort

Go elsewhere

Was not told hotel was under construction. Loud banging, power tools etc early in morning. Elevators were out of service. Carpet was dirty and hadnt been vacuumed after previous guests checked out. Exhaust fan in bathroom was hamging from ceiling. Balcony chair was old and broken.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Mitch

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was overall in disrepair. Sink was leaky, mold in the bathroom, and pool was in major need of being skimmed. Staff was very friendly and location was great. Fees for parking was unexpected
Stayed 2 nights in Mar 2025

10/10 Excellent

RScot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Tracy

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old motel but it was clean. Very convenient because it was right across Ober; our main destination for this trip. Several restaurants were around too that are walking distance. The breakfast was nothing fancy but if you’re on a budget, it will suffice. It was a comfortable stay and I will recommend to anyone.
Stayed 2 nights in Mar 2025

8/10 Good

Darlene

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025