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Quality Inn & Suites Sevierville - Pigeon Forge

2.5 star property

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Photo gallery for Quality Inn & Suites Sevierville - Pigeon Forge

Indoor spa tub
Exterior
Lobby
Bar (on property)
Room, 1 King Bed, Non Smoking, Hot Tub | Desk, laptop workspace, free cribs/infant beds, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
860 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Soaky Mountain Waterpark
    ‪17 min walk‬
  • Wilderness at the Smokies
    ‪17 min walk‬
  • Sevierville Convention Center
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Desk, laptop workspace, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Non Smoking, Balcony

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, Non Smoking, Balcony

  • 455 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, laptop workspace, free cribs/infant beds, free WiFi

Suite, Non Smoking

  • 455 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 455 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 455 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, Non Smoking

  • 455 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Hot Tub

Room, 1 King Bed, Non Smoking, Hot Tub | Desk, laptop workspace, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Hot Tub

  • 455 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn & Suites Sevierville - Pigeon Forge

Sevierville hotel close to Wilderness at the Smokies
A hot tub, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Sevierville - Pigeon Forge offers 93 air-conditioned accommodations with coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

A children's pool, a seasonal outdoor pool, and a hot tub are on site.
In addition to a seasonal outdoor pool, Quality Inn & Suites Sevierville - Pigeon Forge provides a hot tub and a children's pool. Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered. This Sevierville hotel also offers gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Quality Inn & Suites Sevierville - Pigeon Forge is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from May to August
Pool access available from 10 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn River
Quality Inn River Suites
Quality Inn River Suites Sevierville
Quality River Suites
Quality River Suites Sevierville
River Suites
Quality Inn & Suites River Hotel Sevierville
Quality Inn And Suites River Suites
Quality Inn & Suites Sevierville - Pigeon Forge Hotel
Quality Inn & Suites Sevierville - Pigeon Forge Sevierville

Quality Inn & Suites Sevierville - Pigeon Forge Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1004 reviews
Rating 8 - Good. 269 out of 1004 reviews
Rating 6 - Okay. 179 out of 1004 reviews
Rating 4 - Poor. 97 out of 1004 reviews
Rating 2 - Terrible. 131 out of 1004 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Traveled with partner
Everything was wonderful
Stayed 2 nights in Jan 2025

10/10 Excellent

kiloniner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The pool area was nice indoors. With it being winter the outdoor one was closed but the indoor facility was great. The staff was super friendly and accommodable for us getting in extremely late. Breakfast was your standard Continental Hot breakfast with multiple options. The staff was super friendly. The room was clean and the beds were comfortable. No stains on any of the bedding or towels! Tvs work great and there was lots of space in our double queen suite.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean...We enjoyed our stay
Stayed 1 night in Dec 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great place to stay in the winter. They have a Jacuzzi and indoor pool and another outdoor pool. Beds are so very comfortable. We stay here all the time and it's pet friendly.
Stayed 1 night in Jan 2025

6/10 Okay

Belinda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Overall got the job done

Overall good. Best breakfast buffet. The rooms are outdated. They have very poor housekeeping and maintenance. The room was very spacious and set up nice with plenty of room to move around. There was something spilled all over the phone, the clock, and nightstand when we arrived and housekeeping came and cleaned it up. The floors are dirty. Big stains in the chairs. All the dresser draws were full of dust and dirt. The shower wouldn’t drain, it was full of grime. The shower stopper was broken. The shower knob was broken which made it extremely hard to adjust it to get a hot shower. The room is set up like a 3 room setup; living/dining room, bathroom/ vanity, and then the bedroom was in the back away from front door. I really like the room layout because we are door level with the parking lot. The room we were in had two levels above us; you hear everything. I think someone had a child play basketball above my bed until 3am. The place is outdated and the hotel maps shows they have laundry and vending on all 3 levels which the do not have any at all. The only time you can get a beverage at this hotel is when breakfast is being served. Overall the price is good; we were staying for a volleyball trip and it was not a vacation; we were not looking for luxury but for comfort. The beds were very comfortable and clean. They do have indoor and outdoor pool. The pools are pretty small. There’s no view at all; parking lot, interstate. Hard to drive in and out. Nothing within walking.
Phone upon arrival; after housekeeper cleaned it.
Furniture had something poured on them. At arrival
Stayed 3 nights in Jan 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great breakfast, and the bed was comfortable.
Stayed 2 nights in Jan 2025

8/10 Good

Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jan 2025

8/10 Good

Lillian

Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good. Beds were very comfortable. Clean rooms. 2 TV sets and a little living room. So you could both watch what you wanted. Great for an overnight stay or a week long stay. Will go back again. Very nice.
Stayed 1 night in Jan 2025

6/10 Okay

Brithany

Stayed 1 night in Jan 2025

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Bobbi

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Hopefully, we won't have to stay here again

We were in town for a national volleyball club tournament at the Sevierville Convention Center which was 3 minutes away. The hotel's location was great however the condition and cleanliness of the hotel and hotel rooms were disappointing, especially for what we paid. I would have expected this if it were less expensive than the other area hotels, but it was not. The sheets on the beds were stained, one of the comforters had blood on it, the shower and sink were just not clean, and the floors were beyond gross. Our hotel room phone and safe did not work and was not fixed during our stay. I told someone about the safe once and the phone twice but it was never fixed. It was a bit of an inconvenience to have to call the direct line to get the front office, I would get sent to the call center that is not at the hotel if I was left on hold too long. On the last day of our 4-day/3 night stay the elevator didn't work so I had to make 3 trips up and down from the 3rd floor in 11-degree weather (this wasn't fun). The hotel has the potential to be so nice...they need to clean it up a bit. The indoor pool and hot tub were a plus for the girls and their teammates and the breakfast each morning was good..the dining area was very clean and sanitary. If they cleaned their rooms the way they do the dining area this place would be a B+, A- hotel. I will say that all of the staff were very nice and respectful.
Stayed 3 nights in Jan 2025

2/10 Terrible

Ammata, Burlington

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extremely disappointing stay at this hotel. From the moment we arrived, it was clear cleanliness and safety were not a priority. The front desk attendant was coughing while checking us in and did not cover her mouth, which was very concerning. The room was unacceptable. It was dirty, with a hole in the bathroom ceiling, and the faucet was loose, causing extra water to run off the handle. The back sliding glass door wouldn't lock, making us feel unsafe. The fold-out couch had a stain on it, and the bed sheets had stretches and tears. The outdated furniture and dirty carpet only added to the poor impression. Our room was located near the indoor pool and jacuzzi, which made it hot and humid. Worse, there was a strong chlorine odor that was overwhelming every time we opened the door. We decided to leave the hotel and chalk up our losses. It was a horrible experience, and I cannot recommend this place to anyone. Avoid staying here if you value cleanliness, safety, and comfort.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for the price- could use better cleaning

First timers in this area. We wanted to be a littler further from the main city this time since it was a quick trip. It was highly affordable, yet, that I’m not sure it was reflected with the conditions. Staff was friendly and simple check in. Room was dirty-ish as far as a through cleaning. The pull out bed had crumbs on it. Didn’t use. Noticed some old cheese puffs down there too. :/ Sink was clogged up and had stuff coming out of it. :/ Bathroom had mold spots on ceiling and the curtain. Main tv in bedroom was broken. I notified them but they just took a “note.” :/ Thankfully we didn’t stay in there often but I didn’t really feel clean during my stay. Otherwise i would say it was a basic stay for a budget. The indoor pool and hot tub wasn’t bad but only if it isn’t crowded.
Stayed 3 nights in Jan 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 2 nights in Jan 2025

10/10 Excellent

Adrianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Lower price lower quality

We have been staying here periodically for years. Its quality has been falling for some time, especially more recently. Staff seemed disinterested. Housekeeping is not great, the breakfast was a shadow of what it once was, the bed broken down and soft, and things line inoperable ice machines are now the norm. It does not appear that any capital is being invested to maintain or upgrade the facility. The room had a balcony but it overlooks a large very near auto dealership. On checkout the desk clerk was coughing continually and making no effort to cover her cough raising concerns regarding communicable winter respiratory illnesses. It is less expensive than other hotel/motel choices in the area and you get what you pay for.
Stayed 1 night in Jan 2025

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MERCEDES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Late check in.

Booked room online due to late arrival from trip. Checked in at 12 midnight. Gary the night manager was very cordial and accommodating. Room was very clean, bed was comfortable. Bathroom was clean and had plenty of clean white new towels and plenty of toiletries. Room had coffee maker and supplies. Breakfast was plentiful with cold and hot selections including waffles, sausage, eggs, biscuits. Lots of breakfast choices. Fresh fruit and yogurt. I would recommend to anyone traveling to this area.
Stayed 1 night in Jan 2025

6/10 Okay

Ivan

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Bathroom mirror was dirty and the balcony door hasn't been cleaned in awhile.When the did clean our room all they did was change the trash can . Almost ran out of toilet paper.
Stayed 3 nights in Jan 2025

4/10 Poor

Mark

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Halis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect.
Stayed 4 nights in Dec 2024