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Quality Inn & Suites Sevierville - Pigeon Forge

2.5 star property

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Photo gallery for Quality Inn & Suites Sevierville - Pigeon Forge

Indoor spa tub
Balcony
Exterior
Room, 1 King Bed, Non Smoking, Hot Tub | Desk, laptop workspace, free cribs/infant beds, free WiFi
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
860 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Soaky Mountain Waterpark
    ‪1 min drive‬
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪2 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪55 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Desk, laptop workspace, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Non Smoking, Balcony

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, Non Smoking, Balcony

  • 455 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, laptop workspace, free cribs/infant beds, free WiFi

Suite, Non Smoking

  • 455 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 455 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 455 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, Non Smoking

  • 455 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Hot Tub

Room, 1 King Bed, Non Smoking, Hot Tub | Desk, laptop workspace, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Hot Tub

  • 455 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn & Suites Sevierville - Pigeon Forge

Sevierville hotel close to Wilderness at the Smokies
A hot tub, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Sevierville - Pigeon Forge offers 93 air-conditioned accommodations with coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

A children's pool, a seasonal outdoor pool, and a hot tub are on site.
In addition to a seasonal outdoor pool, Quality Inn & Suites Sevierville - Pigeon Forge provides a hot tub and a children's pool. Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered. This Sevierville hotel also offers gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Quality Inn & Suites Sevierville - Pigeon Forge is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from May to August
Pool access available from 10 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn River
Quality Inn River Suites
Quality Inn River Suites Sevierville
Quality River Suites
Quality River Suites Sevierville
River Suites
Quality Inn & Suites River Hotel Sevierville
Quality Inn And Suites River Suites
Quality Inn & Suites Sevierville - Pigeon Forge Hotel
Quality Inn & Suites Sevierville - Pigeon Forge Sevierville

Quality Inn & Suites Sevierville - Pigeon Forge Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 325 out of 1002 reviews
Rating 8 - Good. 270 out of 1002 reviews
Rating 6 - Okay. 180 out of 1002 reviews
Rating 4 - Poor. 97 out of 1002 reviews
Rating 2 - Terrible. 130 out of 1002 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Downgraded our room, refused to refund the difference. Room was unclean and smelled of smoke although it was a non-smoking room. Toilet and tub backed up and refused to fix or move us rooms.
Stayed 1 night in Feb 2025

10/10 Excellent

Abay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kathern

Business traveler
Liked: Staff & service

Great rate, great room!

I was pleasantly surprised by our stay at Quality Inn. It was very nice.
Stayed 2 nights in Feb 2025

6/10 Okay

Kevin

Stayed 3 nights in Dec 2024

6/10 Okay

Jamie

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
The property needs to be updated when you go in the winter time and you have to go out of your door into the cold to get to the pool area. That’s something I did not like.Also they had know ice ! The pool was nice. The Jacuzzi was nice. They have an outside pool that if you go in the summertime, I’m sure would be nice.The pool was nice. The Jacuzzi was nice. They have a outside pool that if you go in the summertime, I’m sure would be nice. I myself would not stay there again.
Stayed 2 nights in Feb 2025

2/10 Terrible

Caroline

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv was broke had lines running down the screen, very uncomfortable bed me or my boyfriend didn’t sleep at all when we stayed here, shower would go from hot to cold, they started setting out breakfast at 12:30 the night before, no room service
Stayed 2 nights in Feb 2025

8/10 Good

Mickey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Feb 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice indoor pool and hot tub
Stayed 1 night in Feb 2025

4/10 Poor

Iryna

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

William

Traveled with family
Not updated…..
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nope.

I’m going to start with the positives. The staff was kind, they offered a good breakfast, the room was spacious, and the pool area was clean. However…the overall vibe of this hotel is not one I wish to experience again. Upon arriving, I could tell this was not going to be what I signed up for. This is a motel, not a hotel. Access to any floor other than the first was inconvenient. Only one elevator, and 2 stair cases. This hotel does have some rooms that are pet friendly, and some of the pets weren’t so friendly. They barked all night long. 🙃 The rooms are spacious, and mine had a separate living room area with a small table. However, it felt dirty. The chairs and couches were stained, and the TV color was messed up. The bathroom was tiny and there was barely enough room to turn around in there. I had 3 teenage girls with me for sports tournaments and getting ready was a nightmare. Low, dull lighting in every room. The beds were not comfortable. There were dried substances in the walls, which I presume to be boogers. Oh, and the last night I was there, I woke up to what a assume were rodents scratching inside the walls. I do NOT recommend, and will not be staying here again. The place needs to be cleaned better, ceiling tiles and caulking in the bathroom areas need replaced, and a fresh coat of paint and new lighting would work wonders…oh yeah, and an exterminator. 🙃
Stayed 2 nights in Feb 2025

8/10 Good

diane

Liked: Cleanliness, room comfort

In town for volleyball tournament

We had a balcony king room. It was huge. Bed was comfortable. Breakfast just the usual.
Stayed 2 nights in Feb 2025

6/10 Okay

diane

Liked: Cleanliness

Jacuzzi room wasted my money

Jacuzzi room with separate living area. Large room. Only one heater for both rooms so was chilly. Unable to use jacuzzi tub because the bottom was too slippery to get in without falling. Bedroom area only had one table lamp so room was too dark. Indoor hot tub was misnamed. Should be barely lukewarm tub.
Stayed 1 night in Feb 2025

4/10 Poor

Steven Lee

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Poor cleaning

Well here are pictures of my room before I started to sleep beds were comfortable and chairs. What I seen in the outside pool not great and also the rooms was not vacuumed.
Pool outside picture 1
Pool outside picture 2
Celling tile above shower head
Front door to the room.
Stayed 2 nights in Feb 2025

8/10 Good

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Great hosts!
Stayed 1 night in Feb 2025

6/10 Okay

Megan

Business traveler
Liked: Staff & service
This is a very old property. Great location for events at the convention center. Our room was literally in the indoor pool. Shower didn’t drain properly. Room was a great size. Could definitely use some upgrades but for the price it was acceptable. New Target one stop light down the road was incredible and convenient.
Stayed 2 nights in Jan 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

maria

Traveled with partner
Everything was wonderful
Stayed 2 nights in Jan 2025

10/10 Excellent

kiloniner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The pool area was nice indoors. With it being winter the outdoor one was closed but the indoor facility was great. The staff was super friendly and accommodable for us getting in extremely late. Breakfast was your standard Continental Hot breakfast with multiple options. The staff was super friendly. The room was clean and the beds were comfortable. No stains on any of the bedding or towels! Tvs work great and there was lots of space in our double queen suite.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean...We enjoyed our stay
Stayed 1 night in Dec 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great place to stay in the winter. They have a Jacuzzi and indoor pool and another outdoor pool. Beds are so very comfortable. We stay here all the time and it's pet friendly.
Stayed 1 night in Jan 2025

6/10 Okay

Belinda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Overall got the job done

Overall good. Best breakfast buffet. The rooms are outdated. They have very poor housekeeping and maintenance. The room was very spacious and set up nice with plenty of room to move around. There was something spilled all over the phone, the clock, and nightstand when we arrived and housekeeping came and cleaned it up. The floors are dirty. Big stains in the chairs. All the dresser draws were full of dust and dirt. The shower wouldn’t drain, it was full of grime. The shower stopper was broken. The shower knob was broken which made it extremely hard to adjust it to get a hot shower. The room is set up like a 3 room setup; living/dining room, bathroom/ vanity, and then the bedroom was in the back away from front door. I really like the room layout because we are door level with the parking lot. The room we were in had two levels above us; you hear everything. I think someone had a child play basketball above my bed until 3am. The place is outdated and the hotel maps shows they have laundry and vending on all 3 levels which the do not have any at all. The only time you can get a beverage at this hotel is when breakfast is being served. Overall the price is good; we were staying for a volleyball trip and it was not a vacation; we were not looking for luxury but for comfort. The beds were very comfortable and clean. They do have indoor and outdoor pool. The pools are pretty small. There’s no view at all; parking lot, interstate. Hard to drive in and out. Nothing within walking.
Phone upon arrival; after housekeeper cleaned it.
Furniture had something poured on them. At arrival
Stayed 3 nights in Jan 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great breakfast, and the bed was comfortable.
Stayed 2 nights in Jan 2025