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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds
Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds
Exterior
Exterior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Breakfast included
  • Laundry
  • Pool

Explore the area

Map
401 Hemlock Street, Gatlinburg, TN, 37738
  • Anakeesta
    ‪12 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Gatlinburg Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Deluxe Room, 2 Queen Beds, Non Smoking (Private Balcony) | Premium bedding, down comforters, desk, laptop workspace

The Wander Hotel, a Ramada by Wyndham

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.9 out of 5, Good, (1043)
The price is $152
per night
$181 total
includes taxes & fees
Apr 5 - Apr 6
The Wander Hotel, a Ramada by Wyndham

About this property

Quality Inn & Suites

Gatlinburg hotel walkable to Hillbilly Golf
Along with a 24-hour business center, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Quality Inn & Suites offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered. This business-friendly hotel also offers a seasonal outdoor pool, a terrace, and a vending machine. Onsite self parking is complimentary.

Quality Inn & Suites has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 1985
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 31 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Red Roof Inn
Red Roof Inn Gatlinburg
Red Roof Inn Hotel Gatlinburg
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Red Roof Inn And Suites Gatlinburg - Aquarium
Quality Inn Gatlinburg
Quality Gatlinburg
Quality Inn & Suites Hotel
Quality Inn & Suites Gatlinburg
Quality Inn & Suites Hotel Gatlinburg

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 1004 reviews
Rating 8 - Good. 304 out of 1004 reviews
Rating 6 - Okay. 179 out of 1004 reviews
Rating 4 - Poor. 107 out of 1004 reviews
Rating 2 - Terrible. 84 out of 1004 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

TAMMY

Liked: Cleanliness, staff & service, property conditions & facilities
It was very peaceful
Stayed 1 night in Dec 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I look into the room prior to check in and did nit accept the room. The Clerck called around town and recomnended a few options. I stayed in a other property, but somehow Quality Inn still charged me for this booking. I need arefund
Stayed 2 nights in Nov 2024

8/10 Good

Carol

Stayed 2 nights in Nov 2024

6/10 Okay

David

Stayed 3 nights in Dec 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice.
Stayed 1 night in Dec 2024

2/10 Terrible

Cynthia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wouldn't recommend!
Stayed 7 nights in Dec 2024

6/10 Okay

James

Traveled with family
Great Fireplace
I would have given 5 star or more BUT THE BATHROOM DIDNT HAVE A LATCH/lock on room 503, which was not good with 3 year old twins!
Stayed 3 nights in Dec 2024

4/10 Poor

rachael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was paint peeling off the wall in the bathroom, the towels had a really odd smell and it over all did t feel very clean.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Amenities
Good location friendly staff and excellent breakfast
Stayed 2 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, safe place to stay. Property could use a little updating but nothing problematic. Everything was as it should be
Stayed 1 night in Dec 2024

6/10 Okay

Jody

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Tina

Traveled with family
Liked: Staff & service
Disliked: Amenities
When i booked this local i thought it was closer to town but it wasn't a far walk to the parade and we didn't have to get in traffic which was great. Ended up being an awesome location. JUst hard to get into and out of when going anywhere in the car. The beds were terrible I have never slept on a bed so hard. The porch light disnt work and the outlets between the beds at the night stand didn't work.
Stayed 2 nights in Dec 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very Nice Hotel and pet friendly, clean and spacious. Great experience! We need to leave before because the weather but they make the refund for the night, this hotel and service meet the expectations.
Room
View from balcony
Stayed 5 nights in Nov 2024

8/10 Good

Nadiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place , now new , need renovation but very clean and cozy, fireplace very nice addition, we stayed in pet friendly room , you don’t need to go in the mountains to see a bear , he was crossing hotel parking lot , very eco friendly, we liked it :)
Stayed 2 nights in Nov 2024

2/10 Terrible

RIPANJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Kristin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk seemed like we were a bother checking in. He was also wearing I don’t tolerate stupid people hat. Not warm or inviting. We had ants in our room that kept getting into any snacks or food we had. The room was super dirty. Bathtub and sink clogged.
Stayed 4 nights in Oct 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!!!
Stayed 2 nights in Oct 2024

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Hector

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stood here last winter (I forgot to write a review). The hotel is has some stunning views if you happen to face the hill with the mountain coaster. The staff during the time was somewhat nice but honestly it seems everyone in Gatlinburg is a bit hissy. The hotel is a tad far from the main strip where all the tourists locations are at if you decide to walk like we did. The Breakfast was amazing everyday we were there, no complaints. The room was great to, it had an amazing view, and also had a chimney that kept us warm. Overall great hotel!!

2/10 Terrible

Thelma

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful Stay At Quality Inn
Our room was awful. Nothing in the room or the whole hotel for that matter was maintained. There was a coffee stirrer and some tissue on the bathroom floor that remained there the whole time we were there. Housekeeping did not sweep or clean while we were there. They brought towels and just plopped them on the shelf and did not hang them. We had to request towels when we needed them. Our room and outside the hotel was unkept and in disrepair. There was what seemed to be mold on the wall under the chairs in the cafeteria. I have never stayed at a Quality in before and will not ever again. I will be sure to let my family and friends know as well.
Stayed 6 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend
Dont let the exterior fool you. Older yes, needs paint and some minor maintenance yes but the room was perfect. Jacuzzi tub was just what the dr ordered. This was a pamper the wife weekend. Fireplace bubble bath and close to downtown. We had a blast and will be back soon.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The hotel is totally in need of repair. The first room they gave us the door was broken and the handle was dangling off… the second room the fireplace didn’t work and the bathroom light was flashing and the check in clerk had the personality of a rock.
Stayed 1 night in Nov 2024