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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Reception
Exterior
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Pet friendly
  • Air conditioning
$114
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(40 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 600 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.6 out of 10
Excellent
(13 reviews)
  • 192 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • 288 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • 248 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About this property

River Terrace Resort & Convention Center

Resort in Downtown Gatlinburg
This smoke-free resort features an outdoor pool, a conference center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This resort offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This Gatlinburg resort also offers an outdoor pool, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary.

River Terrace Resort & Convention Center is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 403 out of 1002 reviews
Rating 8 - Good. 262 out of 1002 reviews
Rating 6 - Okay. 149 out of 1002 reviews
Rating 4 - Poor. 115 out of 1002 reviews
Rating 2 - Terrible. 73 out of 1002 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Ned

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Mahlen

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was terrible! It slanted to the middle. No toilet paper. The grab and go breakfast is was a joke no elevator. It is on the side of a mountain and the incline is terrible.
Stayed 1 night in Aug 2025

6/10 Okay

Jason

Disliked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Tabitha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and close vicinity to everything didn’t even have to drive anywhere
Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked how it was highly accessible to the area shopping strip. Property was very clean. Great views from my balcony. However, there was evidence of roach activity. Also my shower drain did not drain good at all. Very slow. This still did not take away from my stay. I am happy with.my getaway.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The balcony on the river was amazing. Huge room
Stayed 2 nights in Aug 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, room comfort
Very convenient place to stay when you want to be in downtown Gatlinburg. Rooms are outdated but very comfortable. Take note the free breakfast is a grab n go pastry and Keurig coffee pod. I waited an hour to get a hair dryer from the maintenance guy since they didn’t carry them at the front desk. The pool was great too, they do have pool towels at the pool. We will go back!
Stayed 3 nights in Aug 2025

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff was good. However the restaurant recommended to us was not good
Stayed 1 night in Aug 2025

2/10 Terrible

Kayla

Liked: Staff & service

Poor

Dirty , smells bad , not what the pics looked like online too much money for a nasty place
Stayed 1 night in Aug 2025

4/10 Poor

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets were dirty, we asked for new bedsheets and the staff gave them to us but made us change the dirty bedsheets ourselves, not professional on their side. Also the hotel said breakfast included but the breakfast is literally prepackaged muffins. Don’t let “breakfast included” fool you.
Stayed 2 nights in Aug 2025

8/10 Good

Stacey

Disliked: Property conditions & facilities

Great views/access to downtown Gatlinburg

The room was not ready for my arrival. However, that was fine. I sat in the lobby and waitied for it to be done. Once inside the room, you could tell that it needed a complete renovation. Very dated with carpet, the bathroom fixtures, and sink. But that was comfortable and had ample pillows and blankets. The view was great overlooking the little pigeon creek/river And it had great access to downtown Gatlinburg, which made everything OK. For the price it was totally worth it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sierra

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Cynthia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there and we did not get the loft room we wanted. We had to be put in a king room. They told us we would have a refund but then said Expedia would give us the refund. No daily maid service. We had to request to the front desk if we needed anything. It took four hours to get towels. The wifi did not work. The “breakfast”was pitiful. The coffee was not good.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities

River terrace adequate accomodations

The accommodations were adequate. Beds were very comfortable. Room was large and roomy. A full length mirror would be helpful when getting ready to go out to heck you outfit. The complimentary breakfast was really pretty much nonexistent—only coffee, and some packaged food
Stayed 2 nights in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, but had to walk up a lot of hills! No elevator in the building we were in, so we had to carry everything up to the third floor! My wife has arthritis and bad knees, so it wasn’t fun.
Stayed 7 nights in Jul 2025

8/10 Good

lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Chasity

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property needs to be updated.
Stayed 3 nights in Jul 2025

6/10 Okay

Nikalous, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities
There are some Pros and some Cons to this property. The location is hard to beat, not on the Parkway but less than a 3 min walk to get there. The room size was nice and the bed was comfortable. For the cost though, I expected a more updated room. The flooring had been updated….mostly. There’s 1 wall where it didn’t go all the way to the wall and was missing the quarter round that was around the rest of the room. The kitchenette was nice to have but again, felt old and outdated, along with the bathroom. The toilet felt like it was 6 inches off the ground when you go to sit down and you end up with your knees at chin level.
Stayed 3 nights in Jul 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location was perfect, the beds were comfortable. Other than the dated bathroom, it was lovely.
Stayed 1 night in Jul 2025

6/10 Okay

Darrell

Close to everything

Upon check-in to get your parking pass you get the TIME SHARE SPILL SIGN UP FOR A 90 MINUTE TIME SHARE SPILL. Pool is small and always packed. The bathroms havent been renovated for a while. No maid service but extras were in the closet. You can walk to the strip in 3 minutes. Parking is tight and confusing because of 6 levels and tiny numbers on the room doors. Room was clean everything worked.
Nice view
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Average room, thin walls

The hotel was just an average room with nothing special or anything. Did have outdated decor and such. You also need to really hope you have quiet neighbors because the walls are extremely thin. Even normal conversations can be heard which was annoying and would wake you up. None of the doors fit either so they were hard to open and close. Was close to downtown and walkable though. Parking was also a little weird but it is on the side of a mountain. Staff was nice and courteous.
Stayed 3 nights in Jul 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent place to stay while visiting/vacationing in Gatlinburg. I have stayed there 5 times
Stayed 4 nights in Jul 2025

8/10 Good

Wioletta

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and very friendly and helpful staff
Stayed 1 night in Jul 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location is amazing. Everything is super close. I was very surprised how dated our room was. It’s had to be the same since the place was built in the late 70s or very early 80s. Also they said it included breakfast but that was just bulk individually wrapped pastries & orange juice. We did enjoy our stay but we could have rented a nicer cabin for the same price for a dated hotel room.
Stayed 3 nights in Jul 2025