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River Terrace Resort & Convention Center

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Exterior
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pet friendly
  • Pool
  • Air conditioning
  • Parking included

Explore the area

Map
240 River Road, Gatlinburg, TN, 37738
  • Traffic Light #6
    3 min walk
  • Ripley's Aquarium of the Smokies
    4 min walk
  • Subway
    4 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    69 min drive

Room options

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

  • 192 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

  • 248 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

  • 288 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

  • 600 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Pool
Hot Tub
Pet friendly
Kids pool
4.4 out of 5, Excellent, (1519)
The price is $200
per night
$226 total
includes taxes & fees
Jan 1 - Jan 2
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About this property

River Terrace Resort & Convention Center

Resort in Downtown Gatlinburg
This smoke-free resort features an outdoor pool, a conference center, and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This resort offers access to a business center and meeting rooms. This Gatlinburg resort also offers an outdoor pool, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary.

River Terrace Resort & Convention Center is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1004 reviews" "
Rating 8 - Good. 304 out of 1004 reviews" "
Rating 6 - Okay. 147 out of 1004 reviews" "
Rating 4 - Poor. 99 out of 1004 reviews" "
Rating 2 - Terrible. 60 out of 1004 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area , really enjoyed our stay.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The stay was really enjoyable the staff were friendly and helpful. I wish the restaurant would have been open, I really enjoyed it in the past. The rooms were clean and well maintained.
Stayed 2 nights in Sep 2024

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Good price, great location within walking distance to about everything. I really liked the room setup and it was clean. The only drawback was that it could use some updating.
Stayed 2 nights in Sep 2024

6/10 Okay

randy

Stayed 2 nights in Sep 2024

2/10 Terrible

Rodney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, compared to the online view of the company the actual on site view is completely different. There were bugs in the room, the phone didn’t work, linen was dirty. Even after reporting the situation to the front desk, I was told they would address the bug and phone issues but unfortunately that didn’t happen. I would not return due to false advertisement & the bug issues.
Stayed 5 nights in Sep 2024

8/10 Good

Jimmy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room
Stayed 2 nights in Sep 2024

10/10 Excellent

Heather

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and close to everything.
Stayed 2 nights in Sep 2024

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service, room comfort
Room had broken blinds, could see snide room at night if light was on
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A little Gem in a beautiful setting.
We absolutely love the location of this place and the staff was lovely. The lobby was clean and the room was clean. It is a much older property with an amazing view, but the beds were like rocks. I was disappointed to know the restaurant has been closed since Covid due to no staff, which is really sad. I think they need to update their marketing page to say no restaurant because the building is there, but it hasn’t been open since Covid. Otherwise, a great facility and we will definitely stay here again.
Our lovely view
Coffee In a peaceful setting
Stayed 2 nights in Aug 2024

2/10 Terrible

Heather

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 3 nights in Aug 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the main drag.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Sep 2024

4/10 Poor

Breezi

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately, my stay was marred by several issues: Room Key Problems: My room cards malfunctioned three times, which was quite inconvenient. Vending Machine Issues: The vending machines were consistently out of order. Despite being advised by staff to use a different machine, it was also non-functional. An out-of-order sign would have been helpful. Shower Temperature: The shower fluctuated between warm and extremely hot, posing a risk to my safety. (luckily it wasn't my children) Room Condition: The room had ripped carpet and ants in the bathroom. Additionally, the TV remote was not working despite a maintenance request. (and they never showed up) Vehicle Damage: Upon returning to my car, I noticed damage to the bumper and a small dent, presumably caused by a light blue vehicle. Cleaning Issues: The room was not cleaned properly, as a Gatorade bottle was left by the nightstand and bed. I think the only great thing about that place was one of their Female employees was very sweet!
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. This was our second time, and there will be a third time next year. Love everything!
Stayed 5 nights in Aug 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel very clean, spacious and convenient to everything.
Stayed 2 nights in Aug 2024

10/10 Excellent

MARK, Dallas

Stayed 1 night in Aug 2024

10/10 Excellent

james W.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,staff,parking
Stayed 3 nights in Aug 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn't like was the walk up the steep ramps to our room. Everything else was great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay again!!!
We've stayed here multiple times and it's always great! The staff is incredibly friendly and our room is always clean.
Stayed 2 nights in Aug 2024

6/10 Okay

Chuck

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
My room had the river view and I loved it! Too bad they do not offer breakfast.
Stayed 3 nights in Aug 2024

8/10 Good

Joyce

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was extremeley friendly and helpful. I should have paid the extra $ for the updated room because my room was musky smelling. Great location.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with this spot in Gatlinburg. The staff was very friendly and it’s very easy to walk right to the parkway on the strip. I thought it was very quiet and safe, too. I didn’t realize it is a motel instead of a hotel and I normally don’t want to stay at one. I would stay at this one again, though. I just normally don’t find it as safe to stay at a motel being that it is easier to deal with a break-in since the room door faces outside. I enjoyed staying here!
Stayed 1 night in Jun 2024