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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Lobby
Lobby
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Gatlinburg Space Needle
    ‪10 min walk‬
  • SkyPark
    ‪10 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(69 reviews)
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

8.2 out of 10
Very good
(37 reviews)
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

8.6 out of 10
Excellent
(4 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(6 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(33 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed

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The price is $127 total
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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Downtown Gatlinburg
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a vending machine are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

SureStay Plus Hotel by Best Western Gatlinburg has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal outdoor pool closes in September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 531 out of 1006 reviews
Rating 8 - Good. 262 out of 1006 reviews
Rating 6 - Okay. 110 out of 1006 reviews
Rating 4 - Poor. 47 out of 1006 reviews
Rating 2 - Terrible. 56 out of 1006 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed that it sat on the river with beautiful river views
Stayed 1 night in Mar 2025

6/10 Okay

Taya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Patty

Stayed 1 night in Mar 2025

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great Large Family Stay

Large, comfortable, updated, room with a large balcony on the river. Friendly, welcoming staff. Very easy check in and out. Definitely recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley, White bluff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and beautiful view!!! ⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in Mar 2025

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families

Rooms were huge but no kitchen for a suite. Second TV was not connected (as seen in picture) but the main one had full options. Great for a stay with four kids. Breakfast was the typical eggs and sausage with bread options, juice, coffee yogurts. Would prefer from gluten free bread, greek yogurt. But for the price none of these are complaints. For the price this place was clean affordable.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax by the River

Great prices and location. We had a balcony on the river, which was nice and relaxing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Service was amazing and would recommend to anyone staying in Gatlinburg. A little bit of a further walk but quiet and clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Saicha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente superó las expectativas si estás en familia es tranquilo y el desayuno es 10/10
Stayed 1 night in Mar 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a great price!
Stayed 5 nights in Mar 2025

6/10 Okay

Jeannette

Traveled with family and small children
Liked: Staff & service, amenities
Not car space
Stayed 1 night in Mar 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a King Suite. It is two regular rooms converted into one big suite. Super nice, just like the pictures. Breakfast was good with eggs, sausage, pancakes, etc. Price was super good for what you get.
Stayed 1 night in Mar 2025

10/10 Excellent

Kelli

Liked: Amenities, property conditions & facilities
Great distance from the strip, quiet hotel. Would stay again.
Stayed 1 night in Mar 2025

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
The rooms were clean and the staff I interacted with every friendly
Stayed 6 nights in Mar 2025

2/10 Terrible

Theodore

Stayed 1 night in Mar 2025

8/10 Good

Theresa

Traveled with group
Liked: Cleanliness, property conditions & facilities
I called 4 days before check in and requested a joining room with a friend that was staying here also. The lady I spoke with assured me that that would happen. Not only did that not happen we were no even on the same floor as our friend. My husband is handicapped and this made our stay very difficult.
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
We were overall very satisfied with our stay. When we got to the room, we unpacked and started to settle in when I discovered a active lady bug infestation by the window. We also noticed a curtain bracket on the floor in debris by the window. I went down to the front desk and asked the gentleman on duty to come up so I could show him what I found. He then proceeded to check on the availability of another room and we were able to switch rooms. The rooms are very spacious and have been updated. The staff here is very courteous and accommodating. All the rooms have a balcony that is creekside, so it's a very pleasant atmosphere. It's within easy walking distance of the main attractions in Gatlinburg, very close to Ober Gatlinburg. Breakfast area was well maintained.
Stayed 1 night in Mar 2025

10/10 Excellent

Trudy

Liked: Staff & service, property conditions & facilities, room comfort

1st Date 03/02/2025

Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Feb 2025

8/10 Good

Chauncey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great .
Stayed 1 night in Feb 2025

10/10 Excellent

Brook

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with everything
Stayed 2 nights in Feb 2025

10/10 Excellent

Charmi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Traveled with family

Good place to stay!

We were looking for something on the River and we found it in this hotel. Room was clean and looked like it had been recently updated. Balcony view was perfect. Very good pricing for the accommodation.
Stayed 2 nights in Feb 2025