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Westgate Smoky Mountain Resort & Water Park

4.0 star property

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Villa, 3 Bedrooms | Private kitchen | Paper towels
Terrace/patio
Exterior
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Pet friendly
  • Laundry
$185
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
Gatlinburg, TN
  • Wild Bear Falls Indoor Water Park
    ‪2 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Anakeesta
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪78 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (2 Full beds)

9.4 out of 10
Exceptional
(24 reviews)
  • 839 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 546 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, free WiFi

Room (Resort Select)

  • 546 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

9.2 out of 10
Wonderful
(51 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

8.6 out of 10
Excellent
(28 reviews)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV

Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 1230 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

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Exterior

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About this property

Westgate Smoky Mountain Resort & Water Park

4-star Gatlinburg hotel steps from Wild Bear Falls Indoor Water Park
This smoke-free hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.
Westgate Smoky Mountain Resort & Water Park features 2 outdoor swimming pools, 2 hot tubs, and a health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

A business center is on site at this 4-star property. This Gatlinburg hotel also offers barbecue grills, gift shops/newsstands, and tour/ticket assistance.

Westgate Smoky Mountain Resort & Water Park is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 8:00 AM and 11:00 AM and on weekends between 9:00 AM and 11:00 AM.
Westgate Smoky Mountain Resort & Water Park has 3 restaurants serving lunch and dinner.
Roaring Fork Snack Bar - This café serves light fare only. A children's menu is available. Open daily.
Mountain Top Pool Bar - This bar serves light fare only. Open select days.
The Market Place - Onsite delicatessen. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 636 out of 1109 reviews
Rating 8 - Good. 196 out of 1109 reviews
Rating 6 - Okay. 133 out of 1109 reviews
Rating 4 - Poor. 72 out of 1109 reviews
Rating 2 - Terrible. 72 out of 1109 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Nice place and very clean but be aware, they will try to sell you a time share. Also, the waterpark cost extra - $35 for adults and $17.50 for children. Parking can be difficult but they do offer shuttles.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kassi

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 4 nights in May 2025

10/10 Excellent

Tyesha

Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location. Great staff, great food, great water park for smaller kids. beautiful views, great rooms. This is a great place to take your family or couple to get to the mountains and relax or head out to the local areas.
Stayed 3 nights in Mar 2025

10/10 Excellent

Abigail

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed our stay here
Stayed 2 nights in May 2025

10/10 Excellent

Yuly Joanna

Stayed 3 nights in May 2025

8/10 Good

Marcus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing unique, but it was quite and very relaxing. the environment was very friendly atomosphere was Great! I would definitely recommend it to my friends and I would come again!
Stayed 3 nights in May 2025

8/10 Good

Bruce

Stayed 4 nights in May 2025

4/10 Poor

Maritza, Chicago

Traveled with family
Liked: Cleanliness, property conditions & facilities
The customer service was not great. The staff at the front desk were very rude and made us feel like we were an inconvenience to them when we were trying to have questions answered.
Stayed 3 nights in Mar 2025

6/10 Okay

Bhumi

Traveled with family
Liked: Cleanliness
Room was great. Property is in a pretty location. But it is not truly a resort. it’s a timeshare property. Resort fees without the resort amenities. Did not clean our room. Did not offer any option for a late checkout. Front desk is available by text messaging which is nice but does not provide much information or offer help in response to questions. Minimal food options on the property but fortunately Gatlinburg has a variety of wonderful places to eat.
Stayed 2 nights in May 2025

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
It was a very nice property. We thought about staying again until we got pushed way too hard to buy a timeshare. This business model is too aggressive.
Stayed 4 nights in May 2025

10/10 Excellent

Josh, Mechanicsville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 4 nights in May 2025

10/10 Excellent

John Richard

Liked: Cleanliness, amenities
The views were great and the room we stayed in was redone recently. Very clean and nice.
Stayed 2 nights in May 2025

10/10 Excellent

Zhengji

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Frederick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its very scenic. The mountains and wilderness are beautiful. Pigeon Forge is literally right down the street.
Stayed 3 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything is very good, very good impressions of the place, but the sales area overshadows everything magnificent about the hotel, super tedious, disrespectful to the customer, they tell him that they have a 90-minute tour of the place and they have 5 hours wasting your time and my money trying to sell rooms that in the end, if it suits the customer, they tell you that without commitments and then they get brave, the kindness is over and already, they retire and this is like a dog they played with him and they finished.
Stayed 3 nights in May 2025

6/10 Okay

malinda

Traveled with family
Liked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Amenities
Are room was hard to get to with 2 small children not fun carrying a baby and strollers up several flights of stairs additionally no food available in water park had 2 walk accross the street all wet to get food
Stayed 2 nights in May 2025

10/10 Excellent

Cora

Liked: Cleanliness, amenities, property conditions & facilities
My husband and I reserved a unit for our son and his fiancée. They reported back to us that this is one of the best places to stay. Great views from unit. Very convenient to everything.
Stayed 4 nights in May 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great from the moment we checked in. Our check in assistant was very friendly and thorough explaining everything offered at the resort as were all other staff members. The water park was definitely a hit for the kids and for us to see them have so much fun. We absolutely will be returning. Thank you :)
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

AVOID TIMESHARE PRESENTATION!

The resort itself is amazing, well kept, and the front desk staff are very helpful. However, DO NOT let them talk you into attending the timeshare presentation. They had a great deal on some amusement tickets that we were going to purchase anyway. We just had to attend the presentation to get the tickets. I asked the concierge FOUR TIMES how long it would last and he said "no more than 90 minutes". 4.5 hours into the presentation we realized that was a lie. As another review on here has said, it is very high pressure and they basically expect you to purchase a timeshare. Luckily, my wife and I stood strong and refused. They were very unhappy, but as I told them, WE PAID TO BE HERE! We were not there on some free two night getaway that required a timeshare presentation. All that to say, this is a wonderful property with great amenities and staff. Just make sure you STAY AWAY from the timeshare presentation!
Stayed 3 nights in Apr 2025

8/10 Good

Antwain

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Adaline

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Perfect location with a gorgeous view! Top notch cleanliness of rooms and property! Excellent communication with resort staff.
Stayed 5 nights in Apr 2025