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citizenM Geneva

4.0 star property

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Photo gallery for citizenM Geneva

Building design
King Room - Lake View | Premium bedding, pillowtop beds, in-room safe, desk
Daily buffet breakfast (CHF 28 per person)
Property entrance
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
31-33 Rue de la Rotisserie, Geneva, 1204
  • Rue du Rhône
    ‪2 min walk‬
  • University of Geneva
    ‪6 min walk‬
  • Jet d'Eau Fountain
    ‪13 min walk‬
  • Geneva (GVA-Cointrin Intl.)
    ‪7 min drive‬

Room options

View all photos for King Room - Lake View

Premium bedding, pillowtop beds, in-room safe, desk

King Room - Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for King Room

Premium bedding, pillowtop beds, in-room safe, desk

King Room

  • 150 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Geneva

4-star Geneva hotel, connected to a rail/subway station in Geneva City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM Geneva offers 144 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-cm LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Geneva hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers coffee/tea in a common area, express check-in, and a front-desk safe.

CitizenM Geneva is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:00 AM and 10:30 AM on weekdays.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM - Onsite bar. Open 24 hours. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Elevator (46 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-cm LED TV with premium cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out fee: CHF 24

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.75 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 24

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

CitizenM Geneva Hotel
CitizenM Geneva Geneva
CitizenM Geneva Hotel Geneva

citizenM Geneva Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 576 out of 821 reviews
Rating 8 - Good. 172 out of 821 reviews
Rating 6 - Okay. 35 out of 821 reviews
Rating 4 - Poor. 23 out of 821 reviews
Rating 2 - Terrible. 15 out of 821 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in staff were great. The young ladies running the bar area were not as friendly, slow to acknowledge people or wait on them. The room was very small as in go sit on the bed so I can brush my teeth or go thru my suitcase.
Stayed 1 night in Dec 2024

6/10 Okay

Matthew

Stayed 1 night in Feb 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay everything is walkable and very nice staff very clean hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. As always "citizenM" functionality, quality and cleanliness. Great location with quick access to city center and nice restaurants nearby. Great stay and definitely "very recommendable" hotel in Geneva.
Stayed 1 night in Feb 2025

4/10 Poor

hugh

Disliked: Property conditions & facilities, room comfort
rooms are ridiculous, will never stay again, front desk helpful at least
Stayed 3 nights in Oct 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel everything we needed and lovely staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip through Geneva

Great location, friendly staff, beautiful design.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott L

Stayed 1 night in Feb 2025

10/10 Excellent

Katie

Stayed 3 nights in Feb 2025

4/10 Poor

Andrew

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Not a proper hotel room this is like a pod.

Never again. This is place is all controlled by ipads, the room is a bizarre pod like situation with a toilet/shower combo just free standinging in there. The bed touches 3 walls so you have to climb over to get in or out. There is ZERO privacy for the "bathroom" area. Strong feeling of being watched. This felt like the movie "The Island" where they refer to you as "citizens". Creepy and bizarre, not for us.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rachael M

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly you expect! Great hotel with all the tech/nice bar for hanging out and super small but clean rooms with comfy beds.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Cool modern hotel in the heart of Old Geneva. Easy to walk to everything.
Stayed 1 night in Feb 2025

10/10 Excellent

maristela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing perfect modern good stuff
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the layout of the hotel and room. brilliant, small but efficient, comfortable, hi-tech, quick check in and check out. great breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Leslie

Stayed 1 night in Jan 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fantastic. Really enjoyed our stay. The technology was great, it was super easy to check in and out. Staff very helpful. And in a great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Katie

Stayed 1 night in Jan 2025

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location to access shopping and dining and the south waterfront. Also excellent access to the metro system - and you get free access for your stay! The rooms were sleek and modern, an ipad to control everything. Just did not like the "check yourself in/out".
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Stayed 1 night in Jan 2025

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent location, and comfortable but too modern

Excellent location. But for me the room is too ultra modern and not comfort to move about in. The bed was extremely comfortable and the shower was excellent but the lack of floor space and bed up against the wall was not suitable. I would have preferred not to have an iPad for the lights and tv and had coffee/tea facilities in the room. The tv didn’t have a sleep mode which is a must in my opinion for any tv, as I fall asleep with the tv on. No cotton buds/pads in the room. As a frequent traveller it is expected when booking 3+* hotels..and a traveller that is coming with hand luggage as so much more convenient way to travel nowadays.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable super size king bed

Hotel location is good. It is located in the old town and there is direct bus no. 10 go and from airport. Bed is very comfortable. Bathroom size and water pressure are good. They provide free public transport pass which is a super big saver to our travel expenses.
Stayed 4 nights in Jan 2025

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and great location

Great location and good value for our stay. 24 hour kitchen and bar which was great as some things were closed over the NY period. Room was quite small but plenty enough for a city break for a few days. Would stay here again if we revisit Geneva!
Stayed 2 nights in Dec 2024

10/10 Excellent

Re

Stayed 2 nights in Jan 2025