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Best Western Hotel Metropoli

3.0 star property

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Photo gallery for Best Western Hotel Metropoli

Standard Room, 1 Twin Bed, Non Smoking | Down comforters, memory foam beds, minibar, in-room safe
Interior
Reception
Family Room, Multiple Beds, Non Smoking (1 extra bed) | Down comforters, memory foam beds, minibar, in-room safe
Daily buffet breakfast (EUR 12 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
  • Pet friendly
$115
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
P.zza Fontane Marose, Genoa, GE, 16123
  • Place, Aquarium of Genoa
    ‪8 min walk‬
  • Place, Old Port
    ‪8 min walk‬
  • Place, Port of Genoa Cruise Ship Terminal
    ‪3 min drive‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Down comforters, memory foam beds, minibar, in-room safe

Standard Room, 1 Twin Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 108 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Down comforters, memory foam beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Down comforters, memory foam beds, minibar, in-room safe

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking (1 extra bed)

Family Room, Multiple Beds, Non Smoking (1 extra bed) | Down comforters, memory foam beds, minibar, in-room safe

Family Room, Multiple Beds, Non Smoking (1 extra bed)

9.2 out of 10
Wonderful
(10 reviews)
  • 215 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Standard Single Room

  • Sleeps 1

Standard Queen Room

  • Sleeps 2

View all photos for Family Room, Multiple Beds, Non Smoking, City View (1 extra bed)

Family Room, Multiple Beds, Non Smoking, City View (1 extra bed) | Down comforters, memory foam beds, minibar, in-room safe

Family Room, Multiple Beds, Non Smoking, City View (1 extra bed)

  • 215 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View | Down comforters, memory foam beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Superior Room, Free Wi-Fi, Safe, Kettle

  • Sleeps 2

1 King 1 Single, Non-Smoking, Family Room, One Extra Bed, Free Wi-Fi, Safe, Kettle

  • Sleeps 4

1 King 1 Single, Non-Smoking, Family Room, One Extra Bed, City View, Safe, Kettle

  • Sleeps 4

1 King Bed, Non-Smoking, Superior Room, City View, Safe, Wi-Fi, Kettle

  • Sleeps 2

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About this property

Best Western Hotel Metropoli

3-star hotel in Genoa Historical Centre
Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Best Western Hotel Metropoli offers 52 air-conditioned accommodations with minibars and safes. Memory foam beds feature down comforters. 43-inch LCD televisions come with digital channels. Bathrooms include bidets and hair dryers.

This Genoa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. This Genoa hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area.

Best Western Hotel Metropoli is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 24 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 12 for adults and EUR 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • Elevator

More

  • 5 floors
  • Built in 1800
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress

Bathroom

  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10.00 per pet, per night
Up to 55 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 12 for children
  • Nearby parking fee: EUR 24.00 per day(656 ft away; open 24 hours)
  • Pet fee: EUR 10.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT010025A12NXSWWLV

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 21 June to 21 September

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Metropoli
Best Western Hotel Metropoli Genoa
Best Western Metropoli
Best Western Metropoli Genoa
Best Western Metropoli Genoa
Best Western Hotel Metropoli Hotel
Best Western Hotel Metropoli Genoa
Best Western Hotel Metropoli Hotel Genoa

Best Western Hotel Metropoli Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 371 out of 685 reviews
Rating 8 - Good. 266 out of 685 reviews
Rating 6 - Okay. 39 out of 685 reviews
Rating 4 - Poor. 8 out of 685 reviews
Rating 2 - Terrible. 1 out of 685 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Plenty todo in the area. Close to shopping and restaurants.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert, Naples

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Aclose ealk to most places. Receptionists were amazing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Giulia

Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and the rooms were clean and nice. There is no elevator to enter the hotel, which is an inconvenience with luggage.
Stayed 2 nights in Jun 2025

6/10 Okay

Lesley

Stayed 2 nights in Jun 2025

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, professional and helpful staff, small room was very clean and adequate.
Stayed 3 nights in May 2025

6/10 Okay

sonya, Hemel hempstead

Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick, didn’t enjoy the fact that my key was constantly having to be handed in when leaving the property it felt a bit invasive in terms of being watched on my whereabouts. Rooms are not sound proof. It was my birthday and most hotels give bottle of wine or something nice in room I had informed before but I didn’t get anything. I did remind them so they gave a glass of wine after I mentioned it. Good location and breakfast was simple and sufficient. I requested a later checkout and it was agreed for 1pm however the next day by 1145 I was receiving phone calls to vacate the room sadly the handover hadn’t been done between night and morning staff. Minibar rates were quite decent nothing to crazy compared to other hotels. Need a few tweaks to be ironed out especially regarding room keys, I enjoy just walking in and out of hotels in privacy.
Stayed 4 nights in May 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Localisation, cleasiness
Stayed 4 nights in May 2025

10/10 Excellent

Luis, San Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At walking distance from the De Ferrari metro station, from where you can easily get the trains to Cinqueterre, Milan, etc. Good option for those taking a cruise at the Genoa port.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and accommodation!
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super clean and the customer service is excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Dec 2024

10/10 Excellent

fiona

Traveled with pets
Liked: Property conditions & facilities
The location of the hotel is perfect to explore the center of Genoa. The welcome by the staff was lovely and the room comfortable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nnènna

Stayed 1 night in Oct 2024

8/10 Good

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint property was in a good location and served a nice breakfast, nothing fancy. We enjoyed the use of the breakfast room in the afternoons for reading and a coffee. Staff very polite. The room was noisy and the lights from the street came in through the bathroom window. Nevertheless, we were able to sleep.
Stayed 4 nights in Oct 2024

10/10 Excellent

bret, fort lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities
Was hidden and smell
Stayed 3 nights in Sep 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay here, the staff were so friendly and helpful. It was also a great location. I’d stay here again if I get back to Genoa.
Stayed 2 nights in Oct 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were very helpful and knowledable. The bathrooms had been recently renovated so they were nice and clean. Only drawback was the flight of stairs you have to climb with your suitcase just to get into the hotel lobby. Also it was hard to find dinning nearby as most places were closed when we were there.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for our last 2 nights in Italy. The staff were helpful and friendly, even going as far as to pop a postcard in the postbox on their way home after finishing work. The hairdryer in the room scores 10/10 for no need to keep a thumb on the power switch, a decent nozzle and a cold blow setting. Free coffee, cake and pastries in the afternoon until the evening - a fabulous added extra bonus. Breakfast worked very well for us including yoghurt, fruit and meats plus cheese. The light in the walk-in wardrobe didn't appear to work in our room, but that was the only niggle. A good sized room and we liked the view over the narrow alleyway from our window. A bathroom window which opened too, perfect! Highly recommended and would definitely return if we come back to Genova in the future.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lawana

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for our stay. Lots of shopping in the area and excellent dinner options. The option breakfast menu was simple and had something for everyone. Definitely great value and be sure to try their cappuccino included at breakfast.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jassem

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was absolutely amazing!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff!
Stayed 3 nights in Sep 2024