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Bristol Palace Hotel

5.0 star property

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Photo gallery for Bristol Palace Hotel

Front of property
Terrace Junior Suite | Terrace/patio
Presidential Suite | Down comforters, minibar, in-room safe, blackout drapes
Lobby sitting area
Suite | Down comforters, minibar, in-room safe, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Via XX Settembre 35, Genoa, GE, 16121
  • Piazza de Ferrari
    ‪2 min walk‬
  • Old Port
    ‪11 min walk‬
  • Aquarium of Genoa
    ‪13 min walk‬
  • Genoa (GOA-Cristoforo Colombo)
    ‪20 min drive‬

Room options

View all photos for Terrace Junior Suite

Terrace Junior Suite | Down comforters, minibar, in-room safe, blackout drapes

Terrace Junior Suite

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Junior Suite

Grand Junior Suite | Down comforters, minibar, in-room safe, blackout drapes

Grand Junior Suite

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Double Beds

View all photos for Suite

Suite | Down comforters, minibar, in-room safe, blackout drapes

Suite

  • 495 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room Single Use

Down comforters, minibar, in-room safe, blackout drapes

Classic Double Room Single Use

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Presidential Suite

Presidential Suite | Down comforters, minibar, in-room safe, blackout drapes

Presidential Suite

  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Down comforters, minibar, in-room safe, blackout drapes

Junior Suite

  • 409 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | View from room

Superior Double or Twin Room

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Down comforters, minibar, in-room safe, blackout drapes

Classic Double or Twin Room

  • 161 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Triple Room

View from room

Classic Triple Room

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Double or Twin Room

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Single Room

Classic Single Room | Down comforters, minibar, in-room safe, blackout drapes

Classic Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Camera Grand Deluxe

Down comforters, minibar, in-room safe, blackout drapes

Camera Grand Deluxe

  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

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About this property

Bristol Palace Hotel

5-star hotel in Genoa Historical Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Bristol Palace Hotel offers 133 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. This Genoa hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include slippers, bidets, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. 9 meeting rooms are available. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Bristol Palace Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Giotto - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bistrot - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 29 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 28 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistrot
  • Giotto

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1900
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 28 for children
  • Nearby parking fee: EUR 29 per day (328 ft away)
  • Pet fee: EUR 20.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT010025A145L88KIP

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bristol Palace
Bristol Palace Genoa
Bristol Palace Hotel
Bristol Palace Hotel Genoa
Hotel Bristol Palace
Palace Bristol
Palace Bristol Hotel
Palace Hotel Bristol
Bristol Palace Hotel Genoa
Bristol Palace Genoa
Hotel Bristol Palace Hotel Genoa
Genoa Bristol Palace Hotel Hotel
Hotel Bristol Palace Hotel
Bristol Palace
Bristol Palace Hotel Hotel
Bristol Palace Hotel Genoa
Bristol Palace Hotel Hotel Genoa

Bristol Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 735 out of 1009 reviews
Rating 8 - Good. 225 out of 1009 reviews
Rating 6 - Okay. 33 out of 1009 reviews
Rating 4 - Poor. 12 out of 1009 reviews
Rating 2 - Terrible. 4 out of 1009 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience I have ever had! Amazing location, very walkable, able to get to all parts of the city easily. From the hotel porters, the front desk staff, the bar tenders, the restaurant, the service was impeccable. Beautiful rooms with great design, robes, bathrooms. I would return to Genoa to stay here.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and attentive. The restaurant was excellent, as was the breakfast buffet. We actually returned for another night because of a train strike.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid choice in central Genoa. Great service! Could use an update though.
Stayed 1 night in Jan 2025

10/10 Excellent

Popescu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, great staff! Hotel is practically a museum, very clean and updated with all necessary items as per actual requirements Restaurant is great, worth to try it once in Genoa. We definitely visit again soon.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stunningly beautiful property that is very central and impeccably clean. Staff was amazing.
Stayed 3 nights in Jan 2025

10/10 Excellent

jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in the centre of Genoa

Lovely hotel. Great breakfast.
Stayed 3 nights in Nov 2024

10/10 Excellent

Olga V, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, hotel and amenities.
Stayed 1 night in Dec 2024

10/10 Excellent

Asgede

Liked: Cleanliness, staff & service, property conditions & facilities
Over all I love the safety
Stayed 3 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and made everything was explained and met with our expectations. The rooms were very clean and comfortable. Would definitely recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow place love it
Stayed 1 night in Nov 2024

10/10 Excellent

Spyridon

Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel! You can feel the history and elegance when you walk in the door!
Stayed 3 nights in Dec 2024

10/10 Excellent

jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this hotel.

Love this hotel, i’ve stayed here for 10 nights over the last couple of years. The hotel takes you back to the heydays of classic 5* hotels with modern subtle touches. The bedrooms are light and airy although there can be a bit of noise from the street into the night, not enough to disrupt sleep (Genoa is a busy city throughout the year) The staff have always been extremely helpful and efficient. Breakfast is served via buffet but with an air of elegance in the 2nd floor dining room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classical and beautiful hotel with fantastic staff from bell persons, front desk, to dining. Gorgeous bedroom with windowed bathroom. Easy walk from train station with suitcases. I would be delighted to stay at Bristol Palace again. Bravo to Christmas decorator at the hotel. A truly kind artist who took excellent holiday photographs of us.
Stayed 1 night in Dec 2024

6/10 Okay

Vitaly, Beaverton

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The only window in the room was broken and didn’t close shut, it was cold as hell and we could hear all noises from outside all night long.
Stayed 1 night in Nov 2024

10/10 Excellent

Beverly

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is gorgeous! Very easy and quick checkin with friendly front desk staff. The property was spotless, room was beautiful. Bartender was great, we had a great time talking to him. Would definitely return!
Stayed 1 night in Nov 2024

10/10 Excellent

MEHMET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stellar place

Excellent 5 star hotel with Italian hospitality in the best form everyone makes you feel so welcome and best word to describe is sweet and lovely. So accommodating and helpful happy staff and amazing circular stairs to decor to ceiling frescos we felt transported to times traveling was luxury and fun. We loved the hotel and def coming back food is stunning as well. Guests are beautiful and happy what can one ask more
Stayed 1 night in Nov 2024

10/10 Excellent

Diana

Stayed 2 nights in Oct 2024

10/10 Excellent

Chao

Stayed 1 night in Oct 2024

10/10 Excellent

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Elisete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing project

We are have amazing time in the hotel. Stuff and service it’s very good. That is very comfy.
Stayed 1 night in Nov 2024

8/10 Good

Tendai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ying

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front counter manager is very mean, she gave me wrong place of luggage keeping in wrong railway station, and the place is closed, so I have to run taxi searching luggage keeping and missed the train. Even hotel location and facilities is fantastic, but is front counter is careless, make you feel bad about Genova trip.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexander, Superior

Stayed 2 nights in Oct 2024