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Bristol Palace Hotel

5.0 star property
VIP Access

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Photo gallery for Bristol Palace Hotel

Front of property
Terrace Junior Suite | Terrace/patio
Grand Junior Suite | 1 bedroom, down comforters, minibar, in-room safe
Suite | 1 bedroom, down comforters, minibar, in-room safe
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Laundry
$308
includes taxes & fees
Sep 25 - Sep 26

Explore the area

View in a map
Via XX Settembre 35, Genoa, GE, 16121
  • Old Port
    ‪9 min walk‬
  • Aquarium of Genoa
    ‪11 min walk‬
  • Port of Genoa Cruise Ship Terminal
    ‪3 min drive‬
  • Genoa (GOA-Cristoforo Colombo)
    ‪10 min drive‬

Room options

View all photos for Terrace Junior Suite

Terrace Junior Suite | 1 bedroom, down comforters, minibar, in-room safe

Terrace Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Junior Suite

Grand Junior Suite | 1 bedroom, down comforters, minibar, in-room safe

Grand Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, down comforters, minibar, in-room safe

Suite

  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room Single Use

1 bedroom, down comforters, minibar, in-room safe

Classic Double Room Single Use

9.4 out of 10
Exceptional
(3 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, down comforters, minibar, in-room safe

Presidential Suite

  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, down comforters, minibar, in-room safe

Junior Suite

  • 409 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | View from room

Superior Double or Twin Room

9.0 out of 10
Wonderful
(24 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

1 bedroom, down comforters, minibar, in-room safe

Classic Double or Twin Room

9.6 out of 10
Exceptional
(72 reviews)
  • 161 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Triple Room

View from room

Classic Triple Room

9.4 out of 10
Exceptional
(13 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Single Room

1 bedroom, down comforters, minibar, in-room safe

Classic Single Room

8.0 out of 10
Very good
(10 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Camera Grand Deluxe

1 bedroom, down comforters, minibar, in-room safe

Camera Grand Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

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About this property

Bristol Palace Hotel

5-star hotel in Genoa Historical Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Bristol Palace Hotel offers 133 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. This Genoa hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include slippers, bidets, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. 9 meeting rooms are available. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Bristol Palace Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Giotto - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bistrot - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 29 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 28 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistrot
  • Giotto

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1900
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 28 for children
  • Nearby parking fee: EUR 29 per day (328 ft away)
  • Pet fee: EUR 20.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT010025A145L88KIP

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bristol Palace
Bristol Palace Genoa
Bristol Palace Hotel
Bristol Palace Hotel Genoa
Hotel Bristol Palace
Palace Bristol
Palace Bristol Hotel
Palace Hotel Bristol
Bristol Palace Hotel Genoa
Bristol Palace Genoa
Hotel Bristol Palace Hotel Genoa
Genoa Bristol Palace Hotel Hotel
Hotel Bristol Palace Hotel
Bristol Palace
Bristol Palace Hotel Hotel
Bristol Palace Hotel Genoa
Bristol Palace Hotel Hotel Genoa

Bristol Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 743 out of 1010 reviews
Rating 8 - Good. 218 out of 1010 reviews
Rating 6 - Okay. 32 out of 1010 reviews
Rating 4 - Poor. 13 out of 1010 reviews
Rating 2 - Terrible. 4 out of 1010 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RAVIRAJ

Stayed 2 nights in May 2025

10/10 Excellent

Nelli

Liked: Cleanliness, property conditions & facilities, room comfort

Great stay in Genoa

Great historical hotel , amazing service , large rooms, excellent location
Stayed 4 nights in May 2025

10/10 Excellent

Harvinderpal, Surrey

Stayed 1 night in May 2025

10/10 Excellent

madeline

Stayed 1 night in May 2025

8/10 Good

Lance

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great historic hotel. Rooms have very high ceilings and look great. Recently renovated. My only concern: Housekeeping left their cart outside my door and used it as staging area. Noisy. I asked them to move it, and it was moved for about 12 hours, and then returned. I've never seen a hotel (must less a 5 star) leave the housekeeping cart and dirty linen bins in the hallways 24 hours a day. Also, I was on the 2nd floor. Dining is on the same floor. One night they had a private reception, and overflow chairs for sitting in the hotel hallway. So, the reception area spilled over to the hallway to rooms. Ask them not to put you on the 2nd floor.
Stayed 4 nights in May 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking is a real problem if the valet parking isfull. Coffee service is slow at breakfast but good coffee
Stayed 3 nights in May 2025

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortably and a great location

Stayed 3 nights in May 2025

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Almost worth the $US400 per night. All good
Stayed 3 nights in May 2025

10/10 Excellent

Fatemeh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful classical hotel attentive manager and staff, great location comfortable bed good size room, don’t miss the restaurant food it’s as good as any Michelin restaurant in a beautiful setting, the house keeping is great, free water in the room every day is a great touch. Thank you Bristol palace we will be back for sure. Faye Hashemian from California
Stayed 3 nights in May 2025

10/10 Excellent

Omar

Stayed 2 nights in May 2025

10/10 Excellent

quentin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful, beautiful hotel and staff is great.
Stayed 2 nights in May 2025

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

This was a beautiful hotel! The room was large and well-appointed, with a comfortable bed, thick towels, and great robes. A perfect place for a romantic getaway, and the staff was very helpful!
Stayed 1 night in May 2025

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an excellent breakfast. Staff was wonderful and the room very large and with all the amenities.
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca, Millbrae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely beautiful, breakfast was delicious with many options. Staff were very helpful. The hotel is walking distance to shops, restaurants, the wharf, and city center. We would definitely stay here again.
Stayed 4 nights in May 2025

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

David, Bellingham

Stayed 2 nights in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Staff were both friendly and helpful. Valet service for parking was first class. Breakfast was comprehensive (didn’t have dinner there) Reason this is not a ‘5’ is that the hotel is a bit ‘tired’ and in need of a refurb. The downsides of an old building (few power points, a quirky water system etc) were much in evidence.
Stayed 3 nights in May 2025

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right in the main shopping area of Genoa. Beautiful hotel with lovely staff too.
Stayed 2 nights in Apr 2025

10/10 Excellent

Catriona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another five stars for the Bristol Palace Hotel

The employees at the hotel were so kind and helpful. Housekeeping has been amazing and doing a wonderful job every day. The food at the restaurant is superb, including the extravagant breakfast buffet every morning. And the location of the hotel is in the heart of the historic District Sincerely, Captain Christopher Farnsworth
Stayed 4 nights in Apr 2025

10/10 Excellent

Laurie, Boone

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at Bristol Palace! Ivan in the bar is exceptional!! Fantastic personality & so much fun!! We will be back!
Stayed 3 nights in Apr 2025

10/10 Excellent

zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko super śniadanie extra
Stayed 1 night in Mar 2025

10/10 Excellent

Nausser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Apr 2025

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed so far
Stayed 1 night in Mar 2025