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Hotel Bernheof

1.0 star property

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Photo gallery for Hotel Bernheof

Exterior detail
Interior entrance
Premium bedding, desk, iron/ironing board, rollaway beds
Exterior detail
Interior

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Via Balbi 15, Genoa, GE, 16126
  • Piazza Principe
    ‪3 min walk‬
  • Via Garibaldi
    ‪9 min walk‬
  • Genoa City Hall
    ‪10 min walk‬
  • Genoa (GOA-Cristoforo Colombo)
    ‪19 min drive‬

Room options

View all photos for Basic Double Room, Private Bathroom

Premium bedding, desk, iron/ironing board, rollaway beds

Basic Double Room, Private Bathroom

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Basic Triple Room, Private Bathroom

Premium bedding, desk, iron/ironing board, rollaway beds

Basic Triple Room, Private Bathroom

  • 215 sq ft
  • Sleeps 4
  • 3 Twin Beds

Double Room Single Use, Ensuite

  • 193 sq ft
  • Sleeps 1
  • 1 Double Bed

About this property

Hotel Bernheof

Hotel in Centro Est
This smoke-free hotel features a marina, concierge services, and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-in, express check-out, and a TV in a common area. Limited housekeeping is available.
Hotel Bernheof offers 11 accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Beds feature premium bedding. Televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Hotel Bernheof features a marina. Public areas are equipped with complimentary wired and wireless Internet access. This Genoa hotel also offers multilingual staff, concierge services, and express check-in.

Hotel Bernheof is a smoke-free property.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Marina

Accessibility

  • Elevator

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Digital channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 66 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 18 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: EUR 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bernheof
Bernheof Genoa
Hotel Bernheof
Hotel Bernheof Genoa
Hotel Bernheof Hotel
Hotel Bernheof Genoa
Hotel Bernheof Hotel Genoa

Hotel Bernheof Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 74 reviews
Rating 8 - Good. 29 out of 74 reviews
Rating 6 - Okay. 21 out of 74 reviews
Rating 4 - Poor. 6 out of 74 reviews
Rating 2 - Terrible. 12 out of 74 reviews

7.4/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just what I was looking for! It was a great price and a great location, near Old Town, other tourist attractions, and the train station. The hotel itself was small, and the building older, and so the rooms and amenities were older. However, the rooms were clean and comfortable, and the host and hostess were wonderful: very welcoming, warm, and friendly. There was also a common room with tables, a t.v., a microwave and small snacks and drinks for purchase. We really enjoyed our stay here and I highly recommend it.
Stayed 2 nights in Feb 2019

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, room comfort
Great location
It was located in a great area, walkable from the main train station in Genova. We enjoyed our stay but the wifi would kick us out every 30 minutes or so and we had to walk to the main area to get back in. The hotel was old and smelled like smoke. Overall it was ok. Wouldn't recommend as a first choice but worked well for our 2 nights!

2/10 Terrible

PUI YIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book this hotel as there is no price gurante
The worst experience in reservation for hotel room amongst 4 years travel in Europe. Booking 4 nights (19 to 23 September) at Hotel Bernhoef but the owner told me not accepting my reservation during my arrival. After deliberation, the first 2 nights became OK but the price of last 2 nights was incresed from 53 (origi nal booking price) to 70 Euro per night. Despite negotiation, the owner insisted the increase of price to 70 Euro. What I could do is to find another hotel and move out. May I advise all travellers not to book this hotel (Hotel Bernhoef at Genova) otherwise you have no guarantee of your reservation and your trip may be annoyed of no sleeping place in between.

6/10 Okay

Catherine, Auckland

Disliked: Property conditions & facilities
Central city
Good location, great for a one night stay

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small room, good shower, pretty good wifi
It was a different kind of hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Lily, USA

Liked: Room comfort
Disliked: Staff & service
Ok.
Wifi is only available in loby. Our door to our room did not lock very securely. The staff was kind of strange and made us feel uncomfortable.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worked for an emergency
My friend and I had to stay in Genova on short notice due to a delayed flight. Hotel Bernhoef was a reasonably priced option that was a very short distance from the train station. The hotel itself was on the second floor of a building that required you to buzz in. Once upstairs, the facilities felt a little run down, but the room itself was fairly clean. Overall, if I returned to Genova and had more time to plan I would go somewhere else, but considering the situation it was good.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Genoa
Difficult to find and a little smoky. Excellent wifi. Good value at 36€. Also good location.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura comoda alla stazione. Noi volevamo andare a visitare l'acquario e il parco dei dinosauri per la gioia di nostro figlio. Comodo al porto. In via Balbi si trovano negozi, bar, ristoranti e tutto ciò di cui si ha necessità. Noi ci siamo trovati bene per il soggiorno di una notte. I proprietari sono gentili e pronti a darti ogni indicazione di cui si ha bisogno. Consigliato!
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Réservation non respectée
Réservation faite il y a plusieurs mois. Arrivé sur place, aucune trace de ma réservation dans leurs "dossiers". Le proprio m'a alors proposé une chambre avec SdB commune, ce qui ne me plait pas mais que j'ai acceptée quand même. La prestation était correcte considérant le prix bas. On est dans le bas de gamme.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel totalmente da restrutturare, stanze fatiscienti vecchie e piene di odori di vecchio, di aggiunta il proprietario probabilmente fuma e lodore di sigaretta si propaga per tutte le stanze, assolutamente non consiglio questo hotel. Punto di forza la posizione, vicina al centro storico. Non lo consiglio a family con bambini, quartiere malfamato
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodo vicino alla stazione e all'acquario. Camera spaziosa ottima pulizia
Stayed 1 night in May 2019

6/10 Okay

miguel

hay olor a cigarrillos en todas partes
si no tenes donde pasar la noche, te alcanza
Stayed 1 night in May 2019

8/10 Good

Thierry

Liked: Room comfort
Hotel bien situé à coté de la gare et du centre ville
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel economico e si trova in centro
Il personale è stato molto disponibile e cordiale, ci hanno aiutato per ogni dubbio o problema.
Stayed 2 nights in Mar 2018

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, muy bien todo.
Stayed 3 nights in Jan 2018

8/10 Good

Ilya

Liked: Cleanliness, staff & service, room comfort
Отель очень скромный, старый, но удобно расположен, в 5 мин. от вокзала. Круглосуточная стойка регистрации. Довольно большой номер.
Stayed 1 night in Oct 2017

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel for short trips.
Placed on the second floor of a palace, can be easy to miss. Informal ambient and cordial owners. Good for short stays, one or two night.
Stayed 2 nights in Aug 2017

10/10 Excellent

malik, lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sérieux
Centrale pres de la gare des trains , comfort et staff sérieux et disponible
Stayed 1 night in Aug 2017

8/10 Good

elsa

Liked: Cleanliness, staff & service
Très bien
- : hôtel peu isolé, bruits dans couloirs. + : dans l'extrême centre, donc très bien pour tourisme. Large horaire d'arrivée. Peut cher.
Stayed 2 nights in Jun 2017

8/10 Good

sabrina

Liked: Cleanliness
Disliked: Room comfort
Non soddisfatta
Hotel all'interno di un condominio mal odorante. Stanza molto semplice, doccia rotta con acqua che fuoriesce fin sotto il letto.
Stayed 3 nights in May 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Hotel vicino alla stazione e all'acquario
No buona accoglienza. Camera pulita anche se ci sono mobili vecchi. Per dormire per una notte va bene. Camera all'ultimo piano circa 90 scalini. Vicino alla stazione e all'acquario.