See all properties

Citadines Connect Georgetown Penang

4.0 star property

Choose dates to view prices

Photo gallery for Citadines Connect Georgetown Penang

Garden
Reception
Interior entrance
Exterior
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
No. 202 Lebuh Noordin, George Town, Penang, 10300
  • KOMTAR
    ‪2 min walk‬
  • Penang Times Square
    ‪5 min walk‬
  • Gurney Drive
    ‪3 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪26 min drive‬

Room options

Deluxe Loft, 2 Bedrooms

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Executive Studio

  • Sleeps 2
  • 1 King Bed

Executive Studio (with View)

  • Sleeps 2
  • 1 King Bed

Classic Studio

  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Bedrooms

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Deluxe Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

Deluxe Studio, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Deluxe Studio

  • Sleeps 2
  • 1 King Bed

Executive Studio, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Studio, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Executive Twin

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Executive Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Executive With View

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Executive With View

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Deluxe Twin At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Deluxe Twin At Block B

  • Sleeps 2
  • 2 Twin Beds

View all photos for Two-Bedroom Executive Room

Living area | 50-inch Smart TV with satellite channels, TV

Two-Bedroom Executive Room

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed OR 1 Double Bed and 1 King Bed

View all photos for 2 Bedroom Deluxe Loft At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Bedroom Deluxe Loft At Block B

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Studio Deluxe At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Deluxe At Block B

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Executive

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Twin

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Classic

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Classic

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Double At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room Double At Block B

  • Sleeps 4
  • 2 King Beds

Similar properties

Interior entrance

JEN Penang Georgetown by Shangri-La

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1000)
The price is $84
per night
$102 total
includes taxes & fees
May 3 - May 4
JEN Penang Georgetown by Shangri-La

About this property

Citadines Connect Georgetown Penang

4-star hotel in Downtown George Town
Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour front desk. WiFi in public areas is free. Other amenities include a garden and multilingual staff assistance. Housekeeping is available on request.
Citadines Connect Georgetown Penang offers 143 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with satellite channels. Bathrooms include showers, bidets, and complimentary toiletries.

This George Town hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Citadines Connect Georgetown Penang features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This George Town hotel also offers multilingual staff, a garden, and an elevator.

Citadines Connect Georgetown Penang is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 35 for adults and MYR 19.50 for children

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2022
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 35 for adults and MYR 19.50 for children
  • Pet fee: MYR 500 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting

We should mention

Parking height restrictions apply

Property is also known as

Citadines Connect Georgetown Penang Hotel
Citadines Connect Georgetown Penang George Town
Citadines Connect Georgetown Penang Hotel George Town

Citadines Connect Georgetown Penang Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 29 out of 63 reviews
Rating 8 - Good. 21 out of 63 reviews
Rating 6 - Okay. 8 out of 63 reviews
Rating 4 - Poor. 3 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kian Kwok

Stayed 2 nights in Dec 2024

6/10 Okay

MASAHIRO

隣の部屋のシャワーの音が聞こえる
Stayed 3 nights in Dec 2024

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Great location!
Stayed 7 nights in Aug 2024

10/10 Excellent

Thi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Glen

Average stay

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!
Stayed 4 nights in Dec 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.
Stayed 7 nights in Nov 2024

10/10 Excellent

Prem Raj

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Heather Joy

Traveled with partner
Liked: Cleanliness, amenities
From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!
Stayed 11 nights in Nov 2024

10/10 Excellent

Jia Yuan Janet

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decent size, clean and has nearby mall. Many food options.
Stayed 2 nights in Aug 2024

10/10 Excellent

Serina

Traveled with group
Liked: Cleanliness, room comfort
very pleasant stay , will be back again
Stayed 3 nights in Aug 2024

10/10 Excellent

Triena

Liked: Cleanliness, room comfort

Excellent!

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Susanna

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Adnan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Tang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face ! Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean. I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !
Stayed 2 nights in Jul 2024

8/10 Good

Jahan Parvez

Stayed 2 nights in Jun 2024

10/10 Excellent

Ka

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Convenient location
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Jeffery

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Irene

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall
Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, room comfort
The staff were very friendly and approachable. The swimming pool and gym was dencent and clean. The only shortfall is complimentary bottles of water in the room.
Stayed 3 nights in Mar 2024

6/10 Okay

Carol

Liked: Cleanliness, amenities, property conditions & facilities
My only concerns were— no alarm clock in the room, hot water is somewhat cold for showering. Also there was no safe in the room so I put a sign on my door— do not disturb — so they don’t have to clean, but somebody opened my door while I was half asleep
Stayed 2 nights in Feb 2024

10/10 Excellent

Hui Mei Athelyna Jasmine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness

Good Location

I would have given it a 4 star if they had given us a king bed and 2 single beds as indicated during my booking 3 months ahead of check-in. We were given a King bed and a queen bed which is not appropriate for our family of 4 adults. Although they managed to separate the king bed into 2 single beds ( in the bigger master bedroom), the queen bed ( in a very small room) was still positioned next to a wall making it inconvenient for us ( 60plus yrs old ) to get out of bed safely. It was a inconvenience for the older parents. Location is very good as near to shopping malls and restaurants.
Stayed 3 nights in Dec 2023